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SKYLUX Travel

Overview

SKYLUX Travel has a rating of 4.8 stars from 2,672 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 4th among Travel Agency sites.

service
283
shipping
27
quality
1,224
This company responds to reviews on average within 1 day
How would you rate SKYLUX Travel?
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India
1 review
2 helpful votes
Follow Sandeep S.
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I have booked my travel Itinerary with SkyLux and due to some family medical complications I have to change my return travel dates. It was such painful and unprofessional experience. Experts are always busy to answer our queries and respond to emails. I strictly say NO to SkyLux. I was not allowed to submit review without selecting rating

Date of experience: July 17, 2022
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 174979
Please email this ID at feedback@skyluxtravel.com

with your booking confirmation number, and we will get in touch with you

Thank you in advance.

Colorado
1 review
1 helpful vote
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Very poor responses
March 25, 2024

I tried to buy two or three different fares (put in my card information and everything) and then they told me the fares were gone and they started giving me new ones with the wrong dates, etc.

Then they stopped responding all the way around and wouldn't try to requote for me. Wasted days of my time for no flights!

Date of experience: March 15, 2024
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 296913

Thank you in advance.

Florida
2 reviews
0 helpful votes
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Grate price and very helpful customer care
September 13, 2024

Boston is very grateful salesman. My experience with him is very good.

Date of experience: September 3, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Many thanks for 5-star rating.If there’s anything we can do to improve our offering, please let us know!

Texas
1 review
0 helpful votes
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Efficient and Professional
September 4, 2023

I worked with 2 agents Deedee and Corvo. Both were extremely helpful and professional. I did not tip at the end when I was paying...only because I did not think I should. Hopefully SkyLux is compensating them for their work. I have yet to travel.let's see how everything goes.this is my first experience with SkyLux

Date of experience: September 4, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.

Michigan
1 review
0 helpful votes
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Excellent service
December 7, 2023

I recently had the pleasure of booking business class tickets through Skylux Travel Agency, and I must say, the service I received was nothing short of excellent. From start to finish, they exceeded my expectations and made the entire process a breeze.

First and foremost, their staff demonstrated a deep knowledge of the travel industry, and they were able to provide me with a range of options tailored to my preferences and budget. They took the time to listen to my needs and answered all of my questions with patience and professionalism.
I will undoubtedly turn to them for all my future travel needs, and I wholeheartedly recommend their services to anyone seeking an stress-free and luxurious travel experience. Bravo, Skylux Travel Agency!

Date of experience: December 7, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear Louay, thanks a ton for your stellar feedback! We're thrilled you had an excellent experience booking business class tickets with Skylux Travel Agency.

Your kind words mean a lot to us. Looking forward to assisting you with your future travel needs!

California
3 reviews
0 helpful votes
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Matteo Hinman of SkyLuxTravel, not only exceeded our price expectations, he was patient and delightful to work with throughout our numerous phone calls. We were, initially, not certain of our dates and Matteo remained helpful, caring and professional throughout.
He also immediately understood what we wanted.

Date of experience: January 4, 2019
New York
1 review
0 helpful votes
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Great Savings
August 13, 2024

Austin was very helpful as he found an excellent flight for our trip and then walked me through the process as we purchased the flight.

Date of experience: August 3, 2024
Herman B. SKYLUX Travel Rep
10 months ago

Thanks a lot for sharing your amazing experience with us! Our agents are always working hard to produce a great result to the customers satisfaction!

Texas
1 review
0 helpful votes
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I have used SkyLux travel and worked with Blake on many occasions. Consistently I am provided service that is responsive. I love that multiple options are offered and I can select the one that is perfect. I appreciate the work that he does to make my travel easy.

Date of experience: August 24, 2019
Michigan
1 review
0 helpful votes
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Very Satisfied
February 27, 2020

We have used SkyLux twice now and have been very satisfied with both the responsive service and tickets that they were able to procure for us. Notably, when we had to cancel a recent flight due to coronavirus and re-book elsewhere, Skylux refunded every penny and worked with us to transfer our Ticket Protection to a totally new flight. They were helpful, available, trustworthy and conscientious. Our agent, Oscar, has been great.

Date of experience: February 27, 2020
India
1 review
5 helpful votes
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This is a sham and scam they interchange between deluxe and skylux.
They purchase tickets via people's rewards miles. So those tickets can't easily be refunded or changed if airline cancels or reschedules.

Date of experience: June 15, 2021
Herman B. SKYLUX Travel Rep
over a year old

Dear Em, We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@skyluxtravel.com. Thank you for your patience and understanding.

Georgia
1 review
0 helpful votes
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Booking International travel
April 21, 2024

My booking travel to Manila was handled by Mr. Okaf a SkyLuxTravel and he did exactly what I told him. He really did a great job arranging my itineraries and most of all he was very helpful and knowledgeable of the process so I was able to purchase my tickets promptly. I will definitely recommend SkyLuxTravel to those who will travel domestic/international soon and I will assure you that you will be happy and satisfied for their services like my experience with them.

Date of experience: April 11, 2024
Herman B. SKYLUX Travel Rep
over a year old

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!

New York
1 review
0 helpful votes
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Bad service
September 29, 2023

I booked my itinerary on July 31, and my first flight was American Airlines to Doha on Sep 17th. Until yesterday, the skylux rep could not give me a confirmation number or seat assignment for this flight. I finally gave up and reached out to AA and spent a good hour on the phone and got a record locater from them. I was then able to not only get the seat assignment but also book a meal of my choice.
A week ago, the rep had finally got me seat assignments for the 3 Qatar Airways flight, but today when I went in to check, the seat assignments have all disappeared. It's asking me to pay for the assignments. And the rep had emailed me that this service was complimentary! I am a frequent traveller and was under the misguided impression that Skylux was one of the better business class services...

Date of experience: August 30, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 260185

Thank you.

Kentucky
1 review
0 helpful votes
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Ease of scheduling flight
September 7, 2023

Asuna was extremely helpful and was able to book my flights easily and timely. She stayed on the phone with me and gave me several options and found what I was looking for. I highly recommend this service!

Date of experience: September 7, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are glad that our agent Asuna was able to meet your expectations. Thank you so much for your positive feedback

Colorado
1 review
0 helpful votes
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It is not possible to review the product because I have not yet flown, or dealt with any issues that may still arise regarding my travel.

Date of experience: July 18, 2024
Herman B. SKYLUX Travel Rep
11 months ago

We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

Florida
1 review
0 helpful votes
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Great Price and Easy Experience
July 1, 2024

Sage was able to navigate a complex flight plan with professionalism and ease. Really helped to secure the best rate and shortest flight duration for our family. Thanks Sage!

Date of experience: June 21, 2024
Herman B. SKYLUX Travel Rep
12 months ago

Thank you for letting us know how you think we are doing. We're delighted that customers like you are having a great experience.

Texas
1 review
0 helpful votes
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HOUSTON FRANKFURT
July 3, 2024

Overal very pleased with the service, especially Alex who was very professional and patient through the entire process of getting us the proper flight we were looking for.

Date of experience: June 23, 2024
Herman B. SKYLUX Travel Rep
12 months ago

Many thanks for being our customer and taking your time to leave us a positive feedback! Your satisfaction is our goal and we are so happy we've been able to achieve it!

Texas
1 review
0 helpful votes
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Although I travel about 150-200 days a year for work, I had never used an online travel agency before, preferring to book directly with the airline. But for a getaway to Bali the business class flights I was seeing on US carriers were all north of $12k. On a whim, I searched "cheap business class" and found Skylux. The service from the agent was fantastic, and he found a Qatar Airways Q-suite flight for my wife and me for less than the economy prices I was finding! I highly recommend Skylux and will definitely use them again!

Date of experience: June 17, 2020
California
1 review
0 helpful votes
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R/T San Francisco - Turkey - Amsterdam
September 4, 2023

This is the second time I worked with Veer at Skylux. He diligently has searched for the best and most affordable flights and each time has come through for me. The process of working with Skylux is seamless and efficient. I will always check with Veer first before booking my next overseas flight.

Date of experience: September 4, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!

Colorado
1 review
0 helpful votes
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Great service
November 9, 2023

I needed to get reservations on a flight that allowed more than 2checked bags. I used another service, only having to go back and cancel reservations because the information they gave me was incorrect. Skylux verified information before they booked the flight and didn't rely on an outdated website. They actually made a phone call to the right people! Excellent service!

Date of experience: November 9, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

District of Columbia
1 review
1 helpful vote
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Don't use them
March 7, 2022

We were left stranded in Australia after Cathay Pacific canceled all flights to the US for January '22. Skylux was no help in getting us home and no help in getting us a full refund for the return. We're $5k out of pocket. Last 5 emails have gone unanswered. Don't use them. Better results if you book your own.

Date of experience: March 7, 2022
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 146203
Please email this ID at feedback@skyluxtravel.com

with your booking confirmation number, and we will get in touch with you

Thank you in advance.