Overview
SKYLUX Travel has a rating of 4.8 stars from 2,672 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 4th among Travel Agency sites.
Teo was great and patient with me. I changed my itinerary quite a bit and he was very accommodating. His responses via email were very quick and he was willing to go the extra mile to make sure I got the best deal. I have used SkyLux Travel before and have never had any issues with any of the agents I have dealt with. I did my homework and they truly have the best prices and service. I will definitely be using them again.
We have used their services for last 5 yrs. We get great price and iteanrry for business class flights from skylux. We use services of Spike who knows his stuff. We few days ago booked 4 business class multi city trip to Middle East and India with them. Great price and iteanrry. Highly recommend skylux and their agent Spike.
Spike is very good at what he does but he sounds of a bit rude, I strongly suggest that he come across Polite
With his clients and to reply email question on booking in timely manner.
Dr. Pravin J and Mita Patel
McKenzy Prince was able to coordinate our family's business class tickets roundtrip to Rome in June 2023. McKenzy has helped me in the past, and, as before, he is capable, competent, efficient, and easy to work with.
I will continue to use Skylux in the future.
Stan from SKYLUX Travel searched and found great business class tickets at an exceptional price. He filled all our requests in a amazingly short time. I will never use another agency or agent. I highly recommend Stan and SKYLUX.
Stan would be so pleased to hear about your wonderful impression on him! Thank you so very much for being our Customer! We highly appreciate your time and cooperation and all the recommendations you will give to the people to book with ASAP!
We have been using SkyLuxTravel for many years to purchase business and first class tickets to fly around the world. The prices were always very fare and the flying experience was amazing. What differentiates SkyLUxTravel from similar businesses - great customer service and professional agents. Alonso Marly has been our agent for number of years. Amazing, understanding person and a great agent who always stays in touch, finds the best tickets and is there for us in case we need his assistance. Thank you Alonso and thank you SKYLUX!
Everything that was done from the booking of my trip to the finish was excellent. The lady, Aziz, who was helping me, was courteous, pleasant, and listened to everything needed to book my trip. She did everything to get my travel dates, and went above and beyond what I expected. I am really pleased with SkyLux, and definitely will recommend this company to my family and friends.
We are pleased to know that you liked the provided service. Your sincere and kind review means a lot to us. We'll be more than happy to assist you in the future.
The representative was great, he gave me the choices and finally very satisfied with my reservation, he got me the shorter connection and the excellent seats for my trip overseas. I highly recommend Skylux for future business class trips.
Thank you very much for sharing your positive experience with others, we really appreciate it!
I booked a ticket with SKYLUX TRAVEL- huge mistake.
The company booked me the a different ticket to the one that I requested (in writing). When i alerted them they began trying to lie about what I requested - which was actually all in writing.
I asked them to cancel and when i did they stopped replying to emails etc.
I would be very careful using this company - they are dishonest scammers
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 209725
You have the possibility to reach us anytime emailing this ID at feedback@skylux.com
Thank you in advance.
We are looking forward to a trip of a lifetime! As we are older, we wanted to make the long trip to Italy in comfort. Tony was extremely helpful in finding us the best deal which fit within our budget. He made sure we had all the documentation we needed and was always available to answer questions and assist us. Thank you Tony and Skylux Travel.
I worked with Clover at SkyLux Travel to book my business trip to India, he worked very hard to find me the best deal. I had to change my dates several times, he was very patient with me. I would recommend him to anyone looking for a great service.
I wanted non stop from San Diego to Munich. But it was very expensive. So we opted for San Diego
San Francisco Munich. Which was cheaper. After Amadeo had booked the flight I had second thoughts.
I called again and we changed to only non stop San Diego Munich and back. Amadeo was patient
Because I am 86 and not so good with computers.
Thank you so much for the review! We always make sure that even the most non tech-savvy people are able to book a flight ticket.
It is so nice to talk to a live agent and have a conversation about my plans. I was completely impressed by Azaria. She was knowledgeable and friendly. She put together my trip and got me a great price. I am so thankful.
Dear Sue O., Thank you for your kind words! We're delighted to hear you had a positive experience with Azaria. We strive to provide knowledgeable and friendly service. If you have any more plans or questions in the future, feel free to reach out. Safe travels!
SkyLux provided me with the best expert agent.
Dion… was absolutely the best, he was extremely helpful, very knowledgeable,
Easy to work with, detailed oriented, diligent and provided excellent service.
I look forward and hope to work with him again in the future.
Thank you for such an excellent review! It really meas a lot for our company.
I was looking for a business class ticket to Europe for a client and the best I could find was $4100+. I have never contacted SkyLux before but I submitted my request and within a matter of minutes I was contacted by Victor and given a quote of $3598 for the trip. In addition, this entailed 3 planes going and 3 planes returning and all of these flights were business class. Before when I was just using the regular search sites for flights only the two transatlantic flights were business and the four others were economy. I can highly recommend the use of SkyLux for your international business class flights.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Gomez and SkyLux always do a excellent job of finding us the best itineraries and prices. Gomez is extremely diligent, efficient, knowledgeable, and professional, and a pleasure to deal with. Excellent customer service!
Dear James, thank you for your kind feedback! We're delighted Gomez and Skylux have met your expectations. We appreciate your compliments on Gomez's diligence and professionalism. If you have any suggestions or specific preferences, feel free to let us know. We look forward to continuing to provide you with excellent service!
I know I can always count on Jake to find the right routing at the right price. I keep going back to SkyLux because I know I can count on him to come through. He provides excellent customer service. It is always about the people and finding Jake has simplified my life.
Keenan is my representative. He has done a GREAT job of searching options based on the parameters I give him. He also has made some great suggestions that I didn't know about, that served my needs well. We have used SkyLux twice now, and are VERY happy with the flights, the results, and the customer service all along the way.
Thank you for the great review! Our agents always try their best.
Liam Y helped me over the course of several weeks to book a flight to Mumbai, with a desired multi-day layover that was also affordable. His follow up was excellent, he gave me about a dozen itineraries that we revised together, and I was able to secure the best flight option thanks to Liam.
Thank you for sharing your positive experience with Liam Y. We're pleased to hear about the excellent assistance you received in booking your flight to Mumbai. It's great to know that Liam's follow-up and collaboration in providing multiple itinerary options resulted in securing the best flight for you. If you have any more travel needs or questions, feel free to reach out. Safe travels, and thank you for choosing our services!
My agent, Philip, was a pleasure to deal with. He was conscientious, fast and responded to all queries quickly and when he said he would. It was far easier to deal with Skylux than an airline. I would recommend them to all travelers not just for saving money but for a pleasant experience.
Hello Alan, Philip will be happy to receive your review, thank you for kind words and a 5 star rating!
I've never treated myself to business class before but knew a trip all the way to Bali would be worth it. After researching months on my own, SKYLUX found me the fastest and least expensive trip possible!
Dear Wendy W., We are thrilled to hear that our agent provided excellent service and made your experience a positive one. Thank you so much for taking time to leave us this amazing review.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
As of Today: served 1.9 million+ customers, with 500+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sean,
Thank you so much for your 5-star review! We will share this with agent McKenzy, to let him know to keep up the amazing work.