Overview
SKYLUX Travel has a rating of 4.8 stars from 2,571 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 2nd among Travel Agency sites.
I have not received my ticket's. I've been told I should have them two days ago. I have no tickets
Thank you for choosing Skylux Travel for your recent purchase. We sincerely apologize for any inconvenience you may have experienced. To address and resolve the issue efficiently, we kindly request that you contact our dedicated customer support team at Feedback@skyluxtravel.com. Your satisfaction is of utmost importance to us, and we are committed to ensuring a prompt and satisfactory resolution. Thank you for your understanding and cooperation.
Worked with Otto and purchased two business class tickets.
We put in the work to keep you and all of our clients happy. We hope to see you again!
Nice person to deal with, and she worked hard to get a best price.
We are so glad to hear about your satisfaction with our agent's assistance! Thank you very much for booking with us!
Great service and follow up after to make sure we were satisfied
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Summer was very friendly and helpful. She responded promptly to all of my questions.
We are glad Summer has helped you with your trip and the services provided are appreciated.
Once again, Alexander J gave us a great service that met all our needs.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Parker made it easy. Walked me through the steps to get the reservation made.
Dear John, Thank you for taking the time to share your experience with us. Your feedback is valuable, and we appreciate your trust in our service. We look forward to serving you again in the future.
My SkyLux agent, Weston Wolf, was fantastic and made all arrangements so that our travel plans remained on track despite airline changes.
Worked before with Aaron and he is always very efficient and helpful. Thank you very much.
Thank you for your feedback! We're delighted to hear that you had an excellent experience working with Aaron. We appreciate your kind words and look forward to assisting you again in the future!
Moe was willing to review my various options given my age and related issues
We love hearing from you! Thank you for leaving feedback for us!
I've have used this service before. Plan to used them again in the future
Thank you for the great review! Safe travels.
Wilfred was very easy to work and very helpful during the whole process.
Thank you for sharing your positive feedback about Wilfred! We're thrilled to hear that he made your experience easy and provided helpful assistance throughout the entire process. Providing excellent service to our customers is our top priority, and we're glad Wilfred could meet your expectations.
I was given time, patience and great advice as I plan my dream trip.
Dear Jane,
We highly appreciate your positive feedback and delighted that we helped to manage your dream trip.
Saved $800 using sky lux over direct booking with airline
Your satisfaction is our goal and we are so happy we've been able to achieve it! Thank you very much for cooperation with us!
When these folks have received customers money and issued their ticket, they will not help them if their flights gets canceled or whatever the reason might be. Doesn't matter how many times you call the agents number, change/cancel department and sales number. They will not help you, statin that your agent has all the details and will transfer to that agent. When that agent doesn't even respond to your emails, phone calls or voicemails.
By the way they will issue so called "un published tickets" and when your departure comes around they will send an email stating that your flight have been cancelled and we have to re-book it.
They also have guts to lie you in emails, by stating that "I called you but you weren't available". When they never did. When you ask them if they left a voicemail, the answer is no. They they go further stating that I wasn't available on my own cell phone.
By the way I have gave this particular agent thousand of dollars business and have referred to many people. Again, for them it doesn't matter who you are once they have issued the tickets.
Just look at the trend in reviews, it seems like it's their hobby not to respond to the clients once their flight have been cancelled.
Oh and got to love their classy response to your reviews. They want you to email them after you have already emailed 50 times and no response.
Reply from SkyLux Travel
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: *******
Please email this ID at
With your booking confirmation number, and we will get in touch with you
Dear Ric,
We are sorry that nobody reached you, can you please reply here with your Special ID or with your email, so I could check the records?
Looking forward for your feedback
Thank you
Thank you for your kind words! We're thrilled to hear you had an awesome experience with us.
Super excellent, Agent is very good, helpful, professional and very comfortable with the service.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Solomon was very helpful and did what he promised and i already recommend him
Your agent would be so pleased to hear your words of appreciation! Thank you very much!
Easy to work with. Gave them my itinerary and they gave me several options.
Thank you for your excellent feedback!
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rupa, We appreciate your feedback and are thrilled to hear about the positive experience you had with our team member. Thank you for choosing us, and we look forward to serving you again.