Overview
SKYLUX Travel has a rating of 4.8 stars from 2,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and best price. SKYLUX Travel ranks 2nd among Travel Agency sites.
Saved $800 using sky lux over direct booking with airline
When these folks have received customers money and issued their ticket, they will not help them if their flights gets canceled or whatever the reason might be. Doesn't matter how many times you call the agents number, change/cancel department and sales number. They will not help you, statin that your agent has all the details and will transfer to that agent. When that agent doesn't even respond to your emails, phone calls or voicemails.
By the way they will issue so called "un published tickets" and when your departure comes around they will send an email stating that your flight have been cancelled and we have to re-book it.
They also have guts to lie you in emails, by stating that "I called you but you weren't available". When they never did. When you ask them if they left a voicemail, the answer is no. They they go further stating that I wasn't available on my own cell phone.
By the way I have gave this particular agent thousand of dollars business and have referred to many people. Again, for them it doesn't matter who you are once they have issued the tickets.
Just look at the trend in reviews, it seems like it's their hobby not to respond to the clients once their flight have been cancelled.
Oh and got to love their classy response to your reviews. They want you to email them after you have already emailed 50 times and no response.
Reply from SkyLux Travel
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: *******
Please email this ID at
With your booking confirmation number, and we will get in touch with you
Dear Ric,
We are sorry that nobody reached you, can you please reply here with your Special ID or with your email, so I could check the records?
Looking forward for your feedback
Thank you
Thank you for your kind words! We're thrilled to hear you had an awesome experience with us.
Super excellent, Agent is very good, helpful, professional and very comfortable with the service.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Solomon was very helpful and did what he promised and i already recommend him
Your agent would be so pleased to hear your words of appreciation! Thank you very much!
Easy to work with. Gave them my itinerary and they gave me several options.
Thank you for your excellent feedback!
So far so good. Flight is in March 2024, a lot can before then
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Always been a good one
Like my helper; Parker, he is always to help
Thanks a lot for a perfect review of our services and cooperation with us! Our agents work really hard to satisfy the customer and as we can see, Parker did a great job!
Very knowledgeable with Mr. Samson, and all went well
Thank you very much for sharing your positive impression on our services! We appreciate it a lot!
Pleasant experience, will recommend to my friends.
Thank you for your positive feedback. We're glad you had a pleasant experience. If you ever need assistance again or have friends looking for travel services, feel free to reach out.
Mario explained everything to me. I have no international experience and he was very thorough.
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
Wonderful ex experience with Jasper. He was very helpful and taking me through the documents
Dear Noshir, We appreciate your kind words regarding the service provided by our agent. Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
Airline tickets were available and less expensive than otherwise. Sullivan was helpful.
Thank you for your feedback! We're delighted to hear that you found our airline tickets available and less expensive for your Italy trip. We're glad Sullivan was able to assist you effectively. We appreciate your continued trust in us and look forward to serving you again in the future.
On time calls, much arranging done very well, was truthful and efficient,
Thank you for the great review! Safe travels.
Mr Liam explained every thing in detail. He also presented different options. He was very curtious.
We are glad that our Liam agent was able to meet your expectations. Thank you so much for your positive feedback!
Mostly good - was a bit upset when the price of the ticket changed!
Many thanks for 5-star rating.We will take everything into consideration to improve our offering!
Alonso has been very receptive to our requests and has found great deal for us in our travel plans
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
I had great experience working with Diego & I will highly recommend him
Thank you very much for sharing your positive impression on our services! We appreciate it a lot! Diego is amazing, indeed!
Florian was my agent and came across as very diligent and professional.
Thank you for your feedback! We're glad to hear that Florian provided diligent and professional service. We appreciate your positive review and are here to assist you in the future.
Excellent price on airfare from Detroit to London.
Thanks a lot for a wonderful review! Looking forward to assisting you once again!
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your satisfaction is our goal and we are so happy we've been able to achieve it! Thank you very much for cooperation with us!