Overview
SKYLUX Travel has a rating of 4.8 stars from 2,588 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
After purchasing premium economy tickets for Japan, I found a more direct flight and asked if I could make a change. According to Japan Airlines, if I purchased the tickets from them, I could make a change no charge. However since I purchased them through SkyLux, it would be up to them. They came back with a $2400 change fee, then $800, and I told then NO! After complaints to numerous agencies, I received an email from a "specialist". After numerous emails over a 2 week period, she came up with a $145 pp change charge(At least fair) However there were only 4 seats left and they were all NG. So If you want a ticket with free changes, use the airline directly and avoid 3rd party agencies. If you want a company with great customer service, this is the wrong place to buy.
York is my 'personal travel agent'. He's great. He follows up to make sure everything is just how we like. Great experience … always!
We are so pleased to hear that York provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!
Very helpful and responsive to our needs Made contact several times to fine tune our travel plans so that this worked well for us.
Luxury should be stress-free, and we are so pleased to hear that your booking experience was smooth and enjoyable. Your trust in Skylux Travel means everything to us. We can’t wait to assist you with your next first-class adventure!
Our agent, Liberty, is very helpful. We have used her for two large overseas trips and she has been very knowledgeable and helpful.
We highly recommend Liberty and Skylux
Luxury travel is all about impeccable service, and we’re so happy to hear that Liberty provided you with a first-class experience. Thank you for choosing Skylux Travel—we can’t wait to assist you again!
Excellent Underwood is always helpful and efficient He follows through and helps make my travel experiences enjoyable
What a pleasure to hear about your positive experience with Underwood! At Skylux Travel, we handpick experts to ensure our customers receive world-class service, and we are so pleased that they made your journey seamless. We look forward to serving you again!
I have always had a good experience and good outcomes when I use Skyluxe Travel. The ticket prices are always less than what I can find online and the representative is great to work with a real problem solver. Once the price is established and agreed to the final purchase is just a click away.
Your glowing review reaffirms our commitment to exceptional service. We are honored to be your choice for premium travel, and we can’t wait to assist you again on your next seamless and luxurious journey!
Donnie always goes above and beyond. He answered my phone call on Saturday night, and called me on Sunday morning as promised for follow-up. He is amazing! The level of service I get from him is why I always buy my tickets thru SkyLux Travel.
Dear Customer, thank you for your generous review! We’re delighted to have been a part of your travel experience. We can’t wait to assist you with your next journey!
Thalia was very helpful in getting me the reservation I wanted, presented different options, and worked with me regarding details. Highly recommend
Personalized service is at the heart of what we do, and we’re delighted that Thalia made your experience seamless and enjoyable. Thank you for sharing your review—we can’t wait to assist you again!
Worked with two agents, Mel and Eric, both were very helpful throughout the quote and booking process. Thank you SkyLux
Thank you for your kind words about Mel and Eric! Their expertise and dedication to premium service are truly exceptional. We will be sure to pass along your appreciation, and we look forward to assisting you on your next journey!
Wayne went above and beyond helping us getting our tickets to Miami and Paris. Definitely will be working with him with all travel needs.
Thank you for your wonderful feedback! Wayne takes great pride in delivering impeccable service, and we are delighted to hear that they made your booking experience exceptional. We will be sure to share your kind words with them!
Trey gave me excellent service regarding my flight reservations. I have used him previously with the same professional service.
Thank you for your kind words! Ensuring our customers receive VIP treatment is our passion, and we’re thrilled that we could deliver that for you. We look forward to assisting you with many more elegant journeys!
Ore is a terrific professional. He has always gotten us the best prices in a minimal amount of time.
Thank you for your wonderful feedback! Ore takes great pride in delivering impeccable service, and we are delighted to hear that they made your booking experience exceptional. We will be sure to share your kind words with them!
This was my first time using Skylux and I was apprehensive but surprised in the end. I got a great price on Business (half what I would have paid directly) but the real bonus was the agent, Ulen, suggested that if I didn't go direct from Miami to Barcelona, but did a layover in Istanbul, Turkish air was offering a stay promotion which included a 3-night stay in a 5 star hotel ON THEM! I have booked my hotel and not only got a great price on business, I also got a stay in Istanbul for 3 nights for the same price. WOW!
Luxury travel is all about impeccable service, and we’re so happy to hear that Ulen provided you with a first-class experience. Thank you for choosing Skylux Travel—we can’t wait to assist you again!
I received help from Lori, She is excellence and understand what I need.
All booking process went smoothly.
What a pleasure to hear about your positive experience with Lori! At Skylux Travel, we handpick experts to ensure our customers receive world-class service, and we are so pleased that they made your journey seamless. We look forward to serving you again!
Excellent experience. Ore C is an excellent agent and goes out of his way to help customers. My experience with Skylux has always been pleasant.
We are grateful for your kind words about Ore! At Skylux Travel, our specialists are passionate about providing the highest level of service, and we are delighted that they made your journey effortless. We can’t wait to assist you again!
Rob is terrific and always treats us great. We LOVE doing our travel business with him and would recommend him to anyone who want hassle free travel.
Thank you for your kind words about Rob! Their expertise and dedication to premium service are truly exceptional. We will be sure to pass along your appreciation, and we look forward to assisting you on your next journey!
Dallas really helped me through the registration. He was invaluable. I through a lot of curves his way and he handled every one of them with ease.
Luxury travel is all about impeccable service, and we’re so happy to hear that Dallas provided you with a first-class experience. Thank you for choosing Skylux Travel—we can’t wait to assist you again!
I love working with Andrew- I shoot him an email with travel dates and had he provides multiple options and is always happy to run additional scenarios. He's super easy to work with- he'll always followup with a phone call. This year he's helped with Asia & Australia saving me $2000 & $3500 respectively on each ticket!
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Roman was very helpful and patient with us through out this entire process. He helped us find great prices and I am very appreciative of all his help
We are so pleased to hear that Roman provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!
Costas makes setting up reservations and managing changes stress-free with his professionalism and demeanor. He always delivers.
Thank you for your wonderful feedback! Costas takes great pride in delivering impeccable service, and we are delighted to hear that they made your booking experience exceptional. We will be sure to share your kind words with them!
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words! We're thrilled to hear that our agent went above and beyond to find you the best flights and prices.