SKYLUX Travel

On Friday April 11th, I tried to select seats for my return flights on the AA app and then on AA. Com and could not see my tickets or a reservation. I tried calling Skyluxe service several times, but no one answered after a hold. I then emailed Skyluxe service and explained the problem. Two different service agents responded over night, and said a technical problem with AA was
Preventing seat assignments on my Barcelona to Philadelphia flight. I then called AA and was told by an agent there were no BC seats are available on that flight. I then called Makoko who confirmed that no BC seats were available and helped me rebook.
Makoko did not say that I would be using my service contract and I did not exoect that to be the case as I was not making a change for my own pleasure. It was SkyLuxe that offered and booked me on the return flights after AA changed my original flights back in February. I had to do the exchange yesterday to get a flight home at all.
It was only today that I was told by Mallory that my service contract (for which I paid over $1000 would be used for this exchange). I had to pay over $1000 for the service contract, so by charging me for this exchange, which was only needed because SkyLuxe sold me a flight that had no BC seats, is patently unfair and outrageous. This is the second large issue I have had with this round trip ticket.
While Makoko and Mallory secured an alternative flight, and were very professional, this SkyLuxe practice of using up my service contract for this exchange is completely unacceptable given these circumstances.

My experience was easy, smooth and fast. Andrew expertise was very evident in every transaction he made. His patience with my technical difficulties, I perceived as kindness. He is a positive influence in your company,

I'm pleased with the flights chosen and the price. Need to wait until the trip is completed before final assessment

Agent was with me during the whole decision process. Very cooperative.
Didn't get the deal that lured me to the company, though.

Ray is an excellent employee: polite and knowledgeable, skillful and proficient, a real remarkable professional.
He solved my problem in a timely manner straight to my satisfaction. What else could a customer ask for more?

A friend of mine who uses your services just raves about it. So I decided to to try and am beyond satisfied especially with Mel. I will definitively use you guys again.

I delt with my SkyLux agent and he was highly attentive to my needs. I appreciate that he understood what I was requesting, and provided plenty of options on flights. Organizing the payment was probably one of the easiest parts of the process. While I did think the insurance was a little expensive, I do think this is an important part of an international trip, as one never knows. Great job SkyLux, I'll be purchasing again!

Got a good price on Business Class travel. Agent Bella handled a fairly complicated international travel plan and got me the best price

I have had multiple experiences booking with skylux and all have been great, my agent provides multiple choices and revisions when needed and always comes up with great seats and routes.

I have been using SkyLux Travel for my international travel booking. I found Andrew Pierce, Travel Agent at SkyLux very helpful in all my dealings. He is courteous, friendly, approachable, and very professional.

My agent Nicole provided the best experience in making things work, she was attentive to my request/needs, she returned phone calls and made sure that all my questions were addressed. She also made a follow up call to reassure that my trip was confirmed via email.

I am trying to coordinate a Japan trip for 3 families with different itineraries. Cheth was both professional and personable. Cheth was able to provide solutions for all my iterative requests and helped me derive the best opportunity that worked for each family.

Nancy was committed to finding us the most reasonably priced airfare that met our travel requirements, including setting up calls during her off hours. She walked us through every step of the process.