Skinmedix

Ordered a $50 item to be delivered by USPS. Tracking showed item delivered but not in my mailbox. Live in a large Community and inadvertently placed in another box. Upon calling the company and sending emails, I was sent several responses stating the item was delivered. When calling, I was not believed and made to feel like I was trying to obtain a free item. I requested a yes/no response if I will receive a replacement. I am being totally ignored and feel a reputable company would not treat a customer like this and would provide a disposition to this problem.

I've purchased from skinmedix 3 times since January and all transactions have been perfect. Everything arrived quickly and is exactly the same as my derm sold me at twice the price. This is my new go to site for everything in my routine.

Never received my order. I paid $26 CAD for shipping a $216 order, and after 1 month of waiting, the tracking shows that my package is still in the same location as it was supposed to be shipped from. I communicated my concern with SkinMedix multiple times. I received a response for the first couple of times but didn't hear back from them anymore.
UPDATE: I finally received my order after 45 days. Skinmedix let me know that apparently there had been some error in the shipping information and therefore, the package was sent back to Miami and then shipped to me again after 5 weeks. They also refunded the shipping cost to me due to this delay, and the products were all as advertised. So, they are not fraudulent for sure, just be prepared for a really long delivery time on international orders.

I ordered three Obagi products, paying about $279. Upon opening the cleanser I noticed the smell was different than expected -- and I have been using Obagi products for years. The texture felt different as well. I returned the products after much back and forth with customer service. I was told to initiate the order on line, but on line I was redirected to phone them for a return postage authorization. I finally was able to return the product and received no response until I contacted them 2 weeks later. Their response was that their products are not bad, they do not expire, and they will not refund my money for 2 of the 3 products since they were opened. They offered to either send them back to me or destroy them, but no refund will be made. I sorely regret that i ordered these products from this company and did not first check reviews on this site. I went by price, but it turns out to be an expensive lesson. Caveat emptor.

I made an order from this awful site, the product came fake, no customer service responding, they have a phone number but no one is answering, I made like 5-6 attempts to return and get my money back, but no one ever responded. I finally called my bank and returned my money. Horrible experience!

I've returned my products and Skinmedix doesn't refund me. I returned my products ( i have proof of delivery to them) and its been 4 months I am waiting for my money now. The order's cost is £111.47. Their response was: "Our system will not allow us to process the refund." and totally ignoring my replies after that. Their customer service doesn't care about their customers, they only care about cashing that money in. I returned the products and they are not willing to refund me. Thieves! I have proof of every word I'm saying and I will make sure to post this review everywhere so other people won't get scammed.

I have ordered from skinmedix for years and have always been satisfied with their products and customer service. Products are authentic and exactly the same as I get from the med spa but prices are way better.

I placed an order June 7th 2022 as of June 28th still no item and fake tracking number. Awful customer service and no help at all. Aaron from this company isn't helpful and cintinues to lie about tracking. I opened a case on PayPal and recieved my money back. I highly urge you to purchase elsewhere.

I bought a Revision Skincare Product from this place and upon opening and using the product for two days, I could tell by the smell that there was something wrong with it. After trying to contact them through email and their toll free number, I received no response. I called the manufacturer of the product about the problem and was told they only sell to doctor's offices and medical affiliated spas. Even though I'll never see my money back from them, I suppose I need to thank them for a valuable lesson. Save yourself the aggravation and buy your skincare products from your doctor's office and not from this place. It will be worth the extra few dollars.

Absolutely no problems. Amazing product selection and the best quality line of skin care in my opinion. The prices at this website are the best I have found.

I look for products in my line of skin care that are reasonably priced and ship free of charge. SkinMedix is my go-to online shop and always delivers great products.

I purchased 3 Obagi product from Skinmedix and the Obagi Hydrate is spoiled / bad. I have used Obagi for years and no what is smells like.
You can NOT reach a live person you have to email. I have emailed 3 times with no response.
Maybe that's why I got a good sales price.
Suggest you use a different company and I will too for the future.
VERY DISAPPOINTED CUSTOMER
Sally

I have ordered a product from skinmedic until now I haven't received my order product, I have no idea where it is. They sending me tracking number the tracking number it's to do with the US mail not the UK Royal mail, the tracking indicate delivered in the UK/London for distribution collection, but where I have no idea no address or telephone number so I can contact them, be careful when you buy things from this company. If you are in the UK, there is a chance you're not going to get your product delivered to your house.

I ordered two obagi clear from them. Never got the products. Contacted them about it and was sent a tracking number. Yes, the tracking showed that the product was delivered but IT WAS NOT DELIVERED TO ME……after that, all attempts to contact them were ignored and I was never sent a replacement for what I paid. $130 flushed down the drain. I will NEVER deal with them again.

I ordered Obagi Elasterderm eye cream and Obagi sun block from here as they were much cheaper than in the UK. I then googled reviews and thought " ahh I've lost my money and was totally gutted". To my surprise the products came within a week and are genuine. I have compared both products to the ones I bought from a clinic and they are exactly the same. I can only speak for those 2 products though and will be purchasing them again from here.