Debbie B.

I ordered three Obagi products, paying about $279. Upon opening the cleanser I noticed the smell was different than expected -- and I have been using Obagi products for years. The texture felt different as well. I returned the products after much back and forth with customer service. I was told to initiate the order on line, but on line I was redirected to phone them for a return postage authorization. I finally was able to return the product and received no response until I contacted them 2 weeks later. Their response was that their products are not bad, they do not expire, and they will not refund my money for 2 of the 3 products since they were opened. They offered to either send them back to me or destroy them, but no refund will be made. I sorely regret that i ordered these products from this company and did not first check reviews on this site. I went by price, but it turns out to be an expensive lesson. Caveat emptor.