Skinmedix

I ordered Peter Thomas Roth Retinol fusion PM and when it arrived i figured since it didnt come in box and was just plastic sealed something I was up. I called Peter Thomas Roth and they had me give them some numbers off of bottom... it was from 2014. So now I cant even use the product and the 10 bucks I saved on this site was certainly not worth old expired product. Also, Peter Thomas Roth told me they are not an authorized dealer... go figure! Tried emailing them about it but never heard back.

I purchased a bottle of Cosmetic Skin Solutions Vitamin C + E Serum with Ferulic Acid. I previously purchased this from a different source, and the solution was a nice yellow color with a denser consistency. The same product from SkinMedix is a watery consistency and it is clear, not yellow. I'm afraid it was watered down or something. I've been using it the past couple days and I can already tell it's not going to be doing anything helpful for my skin. Won't be purchasing from SkinMedix again.

I used this site to purchase my Obagi and Elta products recommended by my doctor. They arrived quickly and everything in perfect condition. This site has the best prices and discounts.

I placed an order on 1/13 and on 1/18 I got an email *claiming* my order has been shipped. As of today, 1/27, I checked my tracking number, it still SHOWS that it's still in pre-shipment stage.The carrier, USPS still has NOT received the product. I have sent email twice and have been over 24 hours; no one from SkinMedix has responded. In addition, I also had called and left voicemail 3x and once again, I have not heard back from SkinMedix. The message says someone will response within 24 hours. That is a BIG fat false statement.

This feels like a scam to me.

--Deborah

I have orderd one item from Skinmedix in realy Decmber 2022, still untill now I havent recived my delivery, I dont know what is going on and if im going to recive my order, I did email them few times and they responded, they've told me its on its way my last email i sent them they havent responded.

Date of experience: 08 December 2022

Fast shipping and they keep you informed of your shipment. I have ordered twice. Will order again! I

I ordered PCA pigment gel. I then read all the negative reviews about the company and emailed the company requesting cancellation. To my surprise I was informed the negative reviews were false in order to extort money from the business, persuading them for payment to remove false negative reviews. However, as I intended to use the product on my face I was unwilling to take the risk and requested cancellation and a refund. To my amazement I was refunded immediately without any hesitation. Contradictory to what the reviews claim.

I received nothing but professionalism, efficiency and outstanding customer service from this company. Also contradictory to what the reviews claim.
I then researched the company and discovered they have an EBay account which stated 100% positive feedback since 1999! As a result I placed a new order and received the item within 10 days (Im located in UK)

I highly recommend this company.

Although I cant comment on the product itself as Ive been using it less than a week due to the hot weather, the item was beautifully and carefully packaged and sealed. If I achieve my desired results I will no doubt be a repeat customer.

In order to further support my experience with this company please see attached photos of the product I received and emails exchanged.

They have every beauty product you'll ever need. Seem to have great availability of product & probably better pricing then other sites online especially when they have any sales.

I do love Skinmedix! It is quick, easy, and there is great pricing on skin care I purchase often. Ordering is easy and delivered free and promptly.

On 8/13/22 I ordered Obagi Hydrate Luxe. It was not the real product. Fake just like the one on amazon.

I ordered LiLash from this site since it looked like the genuine thing and was not at a ridiculously low price. The webpage said "guaranteed authentic" and that it had the hologram. What I received was a fake - the writing was a bit off and the "hologram" was no hologram at all. It was just a smart code sticker. I emailed LiLash to make sure it wasn't real and they confirmed that it wasn't.

I followed their Return Policy to the "t" and sent an email (that's the only way to request a return or refund). I didn't even open the product so there would be no restocking fee. I waited and waited and there was no response. I called the customer service number but there's just a recording telling you to email them and they would respond in 1 business day [HA!].

I paid via Paypal so I opened a claim and eventually got a full refund after about 10 days. They gave Skinmedix a week to respond and they never did.

If you insist on ordering from here, only use paypal. If the product is fake, you can file a claim with paypal and get your money back. That's the only good thing about SkinMedix never responding to emails.

I also submitted a bad review of the product but it never showed up on the site. Instead a glowing review with a different name showed up with a 5 star review with the same date that I submitted the bad review, lol. Try it yourself.

Fake reviews on a website that sells fake yet expensive products.

Buyer Beware.

Ordered Obaji Professional-c serum. What I recieved was not even the right color. Either they're selling rancid old products or they are fake.

Excellent prices and products, I'm very happy with all the products I have ordered and recomend it highly

I have now received a full refund from SkinMedix for the full amount that I originally paid online..