Janey M.

I ordered LiLash from this site since it looked like the genuine thing and was not at a ridiculously low price. The webpage said "guaranteed authentic" and that it had the hologram. What I received was a fake - the writing was a bit off and the "hologram" was no hologram at all. It was just a smart code sticker. I emailed LiLash to make sure it wasn't real and they confirmed that it wasn't.

I followed their Return Policy to the "t" and sent an email (that's the only way to request a return or refund). I didn't even open the product so there would be no restocking fee. I waited and waited and there was no response. I called the customer service number but there's just a recording telling you to email them and they would respond in 1 business day [HA!].

I paid via Paypal so I opened a claim and eventually got a full refund after about 10 days. They gave Skinmedix a week to respond and they never did.

If you insist on ordering from here, only use paypal. If the product is fake, you can file a claim with paypal and get your money back. That's the only good thing about SkinMedix never responding to emails.

I also submitted a bad review of the product but it never showed up on the site. Instead a glowing review with a different name showed up with a 5 star review with the same date that I submitted the bad review, lol. Try it yourself.

Fake reviews on a website that sells fake yet expensive products.

Buyer Beware.