Jay B.

I ordered PCA pigment gel. I then read all the negative reviews about the company and emailed the company requesting cancellation. To my surprise I was informed the negative reviews were false in order to extort money from the business, persuading them for payment to remove false negative reviews. However, as I intended to use the product on my face I was unwilling to take the risk and requested cancellation and a refund. To my amazement I was refunded immediately without any hesitation. Contradictory to what the reviews claim.

I received nothing but professionalism, efficiency and outstanding customer service from this company. Also contradictory to what the reviews claim.
I then researched the company and discovered they have an EBay account which stated 100% positive feedback since 1999! As a result I placed a new order and received the item within 10 days (Im located in UK)

I highly recommend this company.

Although I cant comment on the product itself as Ive been using it less than a week due to the hot weather, the item was beautifully and carefully packaged and sealed. If I achieve my desired results I will no doubt be a repeat customer.

In order to further support my experience with this company please see attached photos of the product I received and emails exchanged.

I sold an item on Amazon.co.uk. The buyer filed an A-Z claim. I contacted Amazon for advise and was told to wait for the buyer to return the item then decide to offer a full or partial refund depending on items condition on return. There was no mention of 7 days to appeal the A-Z claim! Which was the reason for my call in the first place! Amazon refunded the buyer who has not returned the item. Amazon have refused to assist in any way. I will never use the service again and would advise others the same