Skincare MarketReviews 79

Ordered two products from skincare market, was told I would receive them in 4-5 days... after 1 week, nothing. I spoke with Mia at SCM & she told me that my order had never shipped & apologized & said I would receive it in another 3-4 days, another week goes by & still nothing. I was then told by Mia that one of the products was out of stock & that nothing had been sent out... I told her then that I wanted a full refund. She told me that she would refund my CC & send me a conformation email. That was yesterday, I still havent received an email or refund!

I have used SkincareMarket for over 5 years and have always been satisfied with the products they sell, as well as their service. Some of the products I've used (before SkincareMarket) and have ordered for years from SKM are SkinCeuticlals CE Ferulic, SkinMedica TNS Recovery Complex, SkinMedica Rejuvenative Toner and some Dermalogcal products, and others as needed. I have used all of these products previous to ordering from SKM and have always found them to be the same as those purchased in a doctor's office. In fact, I was "turned on to" SKM by my medical esthetician who sold these products in a doctor's office. She, like me, wanted to save money on the same products. I've never had a problem with any products (once the post-office smashed my package which was leaking when I received it... the postman took it back rather than making me return it myself, I alerted SKM and they sent me replacements even before they got the return of the damaged goods). I am completely satisfied with their company.

I ordeed a product that never arrived. I called and left messages and no one returned my calls, it wasn't until I threatened a poor review that I finally got a call back. They lied and said they would over night it. Then still no product and I called back and got the run around. I finally received product but they didn't overnight it like promised. Box banged up. They are very dishonest. Worst customer service ever. I'm unsure if it was a ligimate skinceutical product because it was a gift. Never order from them.

Package seal broken when received... January 9,2017
Reviewer: Amanda O'Keefe Farmer from Memphis, TN United States
When I received this product today the seal was already open on the container. The packaging was tampered with, and the SkinMedica sticker was already sliced open. Super upset about this. Then I went online to SkinMedica to see if I could verify if this serial number was legit and saw where the Skincare market was not even an authorized dealer. So is this product that I just spent $190 on fake? I have tried calling them all day and all I get is to leave a voice mail?

I ordered two Jan Marini products from Skincare Market. At first glance they seemed to be genuine but when I later did a more intensive comparison I found significant differences in the wording and instructions on the package which had me concerned. Then I compared the ingredient list and found it to be different from the same products I had purchased from an authorized dealer (and the Jan Marini website). I am well past my 30-day return window (watch out with that, too, because they charge a 20% restocking fee which would have been $20 in my case---pretty steep price for returning COUNTERFEIT products!) Avoid buying from them unless you want to pay exorbitant rates for counterfeit products!

I found them on google and saw their price listed as $97 for CE Ferulic. When I clicked on it to purchase, it took me to their site and the price is now $109. Isn't that false advertising? I tried calling and no one answered. I kept calling because I wanted to ask them why they advertise in a deceptive manner. Finally someone answered and he stumbled over his words and stated it was to get people to come to their site. He didn't honor the price listed. I will never order from someone so sleazy! Look out!