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Claim Your BusinessSkincare Market has a rating of 2.97 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Skincare Market most frequently mention customer service problems. Skincare Market ranks 20th among Skin Care sites.
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I shop on line, and I have a very good experience with the support before the purchase and then I had my product so fast. They phoned me to be sure about the purchase. The products arrieved in perfect condition. Thanks!
This company sold me an unsealed, potentially fake SkinMedica HA5 serum. I then learned through SkinMedica's website that they are an unauthorized dealer and you should not purchase from them! I purchased the authentic serum from SkinMedica and found so many alarming differences, including the serial number being cut out, different quality materials on the boxes, and the safety seal being sliced! Do not trust this company!
Very competitive pricing with great products, I had alot of questions and one of the reps help me choose what was best for my skin. End up getting some products from Skinmedica, I was using obagi before but after using these products it seems like it worked better for my skin. The Tns and Hydrator is great for my skin I love it.
Tip for consumers:
Call and ask if you have questions on items thats what I did!
Products used:
I bought some Skinmedica products, serums and hydrating items. Also retinol.
Super fast service and all of great quality! So excited to exchange business with this company! Looking forward to more purchases!
Recommenef by my dermatologist. Feels good on the skin and my skin seems less oily only after 2 days. I don't care for the smell.
After continuing my journey of skincare amidst the flurry of information, I have tried several various regimes with various results as everyone's skin is unique and as we age, our skin responds differently to various products. During a consultation with a local dermatologist, I began my new skincare with ZO Skin Health by Zein Obagi, MD. There is much to be said about quality vs. quantity which is apparent in the products ingredients which are superb, to say the least! Added to this, Skin Care Market has a discounted price which is very cost effective in being able to purchase top quality products. Many thanks for your company!
Products used:
All ZO Skin Health Products.
I was looking for a company that supplied a certain product line in dermatology offices and I happened upon Skincare Market! Yay! They had my product at a great price and their service was excellent from an email telling me product would be shipped when in transit etc and it arrived when promised! Thank you Skincare Market!
Products used:
Skincare
This company sold me an unsealed, potentially fake SkinMedica HA5 serum. I then learned through SkinMedica's website that they are an unauthorized dealer and you should not purchase from them! I purchased the authentic serum from SkinMedica and found so many alarming differences, including the serial number being cut out, different quality materials on the boxes, and the safety seal being sliced! Do not trust this company!
I shop on line, and I have a very good experience with the support before the purchase and then I had my product so fast. They phoned me to be sure about the purchase. The products arrieved in perfect condition. Thanks!
Tip for consumers:
Trust them
Products used:
TNS Advanced+ serum and TNS Recovery
I've been buying from skincare market since 2017. They have the best discounts on the very high end Skinceutical products. Their customer service is the best!
I've used the product for years but was looking for a lower price. Skincare Market came up with the best savings. Easy to order and it arrived when expected.
I love this product! Very hydrating and doesn't clog my pores! Can't live without it! Definitely ordering again!
Tip for consumers:
Just a pump or a few drops on your palm and spread on face. Easy!
Products used:
iS Clinical Hydra-Cool Serum
I'm very happy with the product I received from Skincare Market, the reasonable price they offered it for and the time it took for them to ship it to me. I will definitely order from them again.
I ordered on Thursday and received on Saturday. Great pricing on name brands.
I order all my SkinCeuticals from here.
Tip for consumers:
Great prices and quick deliveries
Products used:
SkinCeuticals
Great product. I noticed improvement in my skin after about 1/2 of my tube. I use it very sparingly at night. I do use some moisturizer, too... Michigan winters.
Just received my second tube. :)
Products used:
SkinCeuticals glycolic night
I have been a happy customer for over three plus years. Products a the best quality and here's the secret below what any other vendor prices are. My face hasn't looked this good in 56 years!
I have oily skin prone to acne.
Before this I have been afraid to use mud masks to care for my skin, I am always worried that the substances in the mud masks will make my skin more oily. But on the recommendation of my favorite blogger, I finally started with Anairui's Turmeric Mud Mask.
When I first got this clay mask, I was attracted by its texture, the texture of ice cream, which made my skin feel icy cold and felt like a protective mask was applied. I use it 2-3 times a week, and after two weeks, I can noticeably see that I am no longer prone to breakouts and my face is no longer prone to oil.
Oily skin and acne prone skin are worth a try!
Tip for consumers:
https://www.anairuicare.com/products/turmeric-face-mask
Very disappointed! I recently placed my very first order with Skincare Market for the Image Skincare Prevention+ Daily Ultimate Protection Moisturizer SPF50 (6oz) Professional Size which they had advertised on their website. When I received my shipment, it wasn't the ordered 6oz bottle, but instead included 2x 3.2 oz bottles which one of them had already expired on 01/2021! The second bottle will expire on 4/23.
This might have happened by accident, but what I don't accept is the fact that they don't even respond to either my multiple phone messages I left on their customer service line (as nobody even seems to answer their phones) nor my written email. All I ask for is an exchange/ return of the expired product or a refund.
At this point, I won't use nor recommend this company to anybody else.
Just be aware... next time you'll receive a product you might want to double check the expiration date!
Tip for consumers:
Check the expiration date of ordered product!
Very poor customer service
Products used:
Image Skincare Prevention+ Daily Ultimate Protection Moisturizer SPF 50 (6oz) Professional Size
I have consistently selected Skincare Market as my choice for purchasing the products advised by my professional skin care team. Having shopped the Medical spa, numerous stores in my area and scanning the web, I have found that Skincare Market repeatedly provides efficient, quality skin care items at a very reasonable price. The site also provides an opportunity to speak with a skin care advisor. I have never experienced a problem with a substance other than the prescribed product being sent in my order.
I made my transaction by phone. The website had some glitch at the time i was trying to use it so i ended up placing my order by phone. The woman was very courteous, helpful and took my order very quickly. It was a very pleasant experience.
I got my products for a very good price as well. Will definitely shop here again and recommend to friends and family
I paid for product that was never sent and no refund.
Emails and phone calls and prof if payment sent.
Deleted there customer service email account.
Tip for consumers:
Avoid this company at all cost or loss your money
Products used:
Lotion
Received product in record time for the best price. Exactly as shown. Sealed container and great product.
I love it! Son as I ordered from the day two it's here! Always I'm happy with my order Hayley recommend to every one
I ordered my product on the 7th of October it hasn't arrived. I have been ignored by email for months (don't even bother contacting Detraevion or Caren, both are a waste of space in the company). I was so furious that I was left in the dark, I followed up with the Mexican government national postal service, USPS in USA and Mexico to put forward a CLAIM. I was informed that the issue is down to the fact that Skincare market put my package through a postal method that was not insured and provided me a FAKE tracking number because they did not pay for tracking. This is a $224.71 package. On December 23rd I finally heard from Sarah Wise who offered a refund. I replied instantly. She said the refund would take 5 days. A month later, and I have been calling to follow-up. However, as soon as they see a British +44 number they forward it to voicemail, so I've never actually been able to SPEAK to anyone despite the fact that I call daily. I have seen through all of their lies and I want my money back. I have all the receipts for confirmation if anyone wants proof also.
Tip for consumers:
I have the receipts for anyone falling for the BS positive reviews
Products used:
Didn’t get anything of what I ordered.
I have Been buying from skincare marker for about a year great price fast service and product I order skinceuticals on subscription love it
I have purchased these two products from Skincare Market for many years and believe they are quality products because I have often had people comment on the quality of my skin (even though I am in my latter 60's). I purchase these items from Skincare Market because they sell the 1.9 oz. Professional size bottles (which is a value purchase) while other websites/companies do not offer that size. The only area where the company needs some improvement is follow up on shipping. I was notified that the items were shipped when in fact only the shipping label had been created. I notified Skincare Market of the issue and it was immediately addressed and my products arrived within 2 days.
My dermatologist recommended another product or Anthelios 50 a OX Serum. The first product was about $200 for a tiny bottle but the Anthelios was around $50 a bottle. It's a great product, but I wanted to look for a better price and auto-delivery. Skin market not only has the best price, but they have AUTO-DELIVERY & FREE SHIPPING so I get my package every 60 days and have been doing so for a few years now. Had one minor problem w/outer shipping/packaging, Called them. They handled it well.So, in general, I save $14 a bottle & I think they are terrific!
09-01-2020 order#: *******
Our company founded with the idea that everybody love their skin and want the best and most affordable product for their skin regimen. Our product lines include anti wrinkle creams, moisturizers, acne solutions, eczema, and much more.
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