I ordeed a product that never arrived. I called and left messages and no one returned my calls, it wasn't until I threatened a poor review that I finally got a call back. They lied and said they would over night it. Then still no product and I called back and got the run around. I finally received product but they didn't overnight it like promised. Box banged up. They are very dishonest. Worst customer service ever. I'm unsure if it was a ligimate skinceutical product because it was a gift. Never order from them.