Skill share

I purchased a one-year Skillshare membership for my daughter on Christmas 2023, intending to support her love for art. Unfortunately, the membership automatically renewed this year, and I realized I no longer wanted to continue the subscription. Expecting a trusted company to handle this professionally, I reached out to customer service within 24 hours of the renewal, confident that an unused product would warrant a refund.

Other companies I've dealt with—like Hulu—have refunded unused annual subscriptions promptly under similar circumstances. However, despite my immediate request and explaining my financial situation, Skillshare declined to issue a refund. The responses from their representatives were impersonal reiterations of their refund policy, claiming they had sent a reminder email 30 days prior, which I never received. The only email I have is from the day of the renewal itself.

Ultimately, Skillshare's lack of flexibility and empathy left me feeling deeply let down by a company I once trusted. I cannot recommend their service to anyone seeking to nurture their passions, and I'll be resolving this issue through my bank. Skillshare has lost my trust and future support.

I signed up for a free trial and never used the website. Without any acknowledgement or warning that an upcoming charge was coming, they charged me the full annual cost (almost $200) around Christmas time. I attempted to request a refund, since I was not warned, but they were very unwilling to assist in any way. They would not offer me any type of acceptable solution and informed me that they will not give a refund.

Garbage company with garbage policies. Beware the trials are made to lock you in so you forget and start running up fee charges. They will not reimburse you even if you don't use the platform. They will use a bunch of bots to give empty unempathetic replies, so they can just take your money once you made the mistake of signing up and not have to deal with you.

The course choices are limited snd do not offer as many useful topics and most of the info is something you can find for free on YouTube.

Do not waste your time and money!

Do not sign up for classes from Skillshare. There is no such thing as a free trial. You will be charged the annual fee with no ability to cancel.

It is said that within the 7 day free trial, one would be able to cancel by going onto ones account page and cancel there. That does not exist. Ones next step is to write them an email, to which I have 4-5 times already. They will respond initially, but as the email stream continues, one starts to receive emails stating that they are still waiting for a reply, even though you've sent them many. If you look at previous reviews, you'll see that others experienced or are experiencing this now.

Better business berceau or other agencies should look into their fraudulent and purposefully confusing practices with regards to payments.

I will be looking to report them, I urge others to do the same

I would give less than one star if I could. My experience aligns with that of other commenters. I got caught up in a free trial, but my credit card was charged a day earlier than anticipated, and I couldn't cancel in advance. Customer support was unreachable, three months later, I'm still in ongoing communication with Skillshare, attempting to explain my situation to them. Their response remains consistent: I'm now outside the cancellation window, according to them. I'm genuinely perplexed as to why the company is unwilling to initiate a refund when the error originated from their end by charging me a day before. Is it reasonable for the company to have the flexibility to act as they see fit while I'm expected to adhere strictly to their policies? You will not find a button to cancel, you have to contact them on time, so leave plenty of time to cancel your free trial in advance because it is a hassle.

Withdrew from my account $167 on the day I signed up for a free trial. They don't care that I need that money just to get groceries. I'm not the only one who had this happen... just look at the BBB complaints.

After using Skillshare for several years under a monthly plan, they booted me out of the plan without any notice. Then, every time I logged in, I was pointed to a screen where I had no choice but to subscribe to a costly annual plan. When I contacted customer service they were incredibly unhelpful and pretended like I just suddenly wasn't a subscriber anymore and that there was no wrong on their end. I imagine that Skillshare must suddenly want to convert their earlier monthly members who were paying $9.99 a month to yearly members and this was a sneaky, incredibly unprofessional way to go about it. I can't imagine how many members they have upset with this bizarre move.

I'm trying to change my payment method for a month! Support is terribly slow (on the photo you can see my chat on e-mail, which is actually only a continuation of it, I'd deleted the initial chat). It has a looot of useful classes of different directions and topics. But support and site performance are low.

They have no phone # to contact. They would not refund me on the day I was charged. So they charged me for a whole year and would not reimburse any of it. The one or 2 videos I viewed were poor quality. The only phone number I found was nothing but a VM that tells you to go online.

I've been teaching on skillshare for a couple of months now, I have over 100 students yet I barely make $30 per month. Skillshare claims you get paid per minutes watched for you your courses, they decrease your minutes watched and bring it down to less than 300, so they can pay you less.

I emailed them regarding my minutes watched decreasing sometimes 3times, they said they run a daily check to remove disingenuous uses from the system. Lies! The number of my students doesn't go down, but only the minutes taught go down. It's clear to me they don't make enough money to pay all instructors, hence they decrease the minutes watched so they can pay instructors less than what they should be paying them.

I've seen dozens and dozens of other complanits about skillshare from students, not only does skillshare scam teachers, they scam students too.

I started one year subscription in end of 2019. After taking a few classes I found there are not too many contents in there. So the one year subscription is not really worth it. Never mind, since I already paid, nothing I can do. But just last month, when I got my credit card statement, it got charged $99 again for automatic renew. I immediately try to call the company, but there is no number to call. So I submitted a ticket online and request a refund since I haven't even use the site for months. The response is if it passes 7 days then you don't get any refund.
I would avoid such deceptive company which use a default setting to get as much as possible from its customers.

Beware of your renewals. They have a 7-day policy and do not email you any notifications of the upcoming charges. They also do not send you any receipts of any transactions that get charged on your card. I will not do business with a company with such little regard for customer notification, especially on such a high amount. Their annual subscription of $99 should definitely be notified and a receipt sent. I emailed them asking for a refund and noted that I received no communication regarding this charge and they denied my request. Unless, you are someone who keeps track of every subscription and also checks their cc statements every day or week, you will lose money. Save yourself the trouble by not doing business with them. There are better apps and websites.

I am writing this review to hopefully save future customers the pain/frustration of dealing with Skillshare. I signed up for the free trial to see the classes. I then and went to cancel at the end. It was too late they had charged me the annual fee 158 Cad. I opened a ticket with support to get a refund. (They took 4 days too respond) Then told me because its been 7 days (i wrote them on day 4) they are unable to refund me. Several emails later expressing i will not be able to make rent this month(I was only going to get the monthly sub not the annual) Still no refund.

Absolutely Vile Company. 0/10 Would not recommended.

I know that the deadline for free access expired and i got charged without any warning or at least an email or something. It's my own fault for not looking up at least some information about this site before giving them my credit card information.
But! As a student, I don't have a lot of money and would really want to eat something this month that isn't bread and water.
You could at least tell me is there any way to pay this stuff monthly or something.
It would be really nice to at least get some feedback information if I can at least try to cancel that and get my money back because I still have a year left and I haven't even watched any course.

On the phone with my credit card company now trying to block the next charge. Same story as others. I've tried to cancel my account with three emails and three phones calls. No contact link of any kind on their website. I got their phone number from my credit card statement, not from their website.
You call their phone number and get an answering machine telling you to email them.
You can go to the Terms and Conditions page and there's a link there that is supposed to be where you can cancel. But it only allows you to add new payment methods. SCAMMERS

If you're a teacher, be careful! One time they will kick you off from the platform with the following message:

"Upon review, the majority of watchers of your content appeared related to each other with inauthentic account information. As the misrepresentation of minutes watched, reviews, or referrals goes against our terms of service, the account was closed. "

I can with confidence say that I have never been involved in any kind of manipulations with my account and all students and views were acquired exceptionally organically.

Teachers, just stay away! Youtube is better ;)