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Sitejabber Reviews Summary
The company has garnered a mixed reputation, with many customers praising its platform for providing reliable information and fostering consumer protection against scams. Users appreciate the user-friendly interface and the speed of review posting, which enhances their shopping confidence. However, significant concerns arise regarding usability issues, including login difficulties and the inability to edit or delete reviews. Additionally, suspicions about fake reviews and inadequate support responses have been noted, leading to frustration among users. Overall, while the company serves as a valuable resource, improvements in customer service and platform functionality are essential for enhancing user satisfaction.
This summary is generated by AI, based on text from customer reviews
I am really thankful that Sitejabber is available for the public to make honest reviews and to view opinions. I really wish I had used this site before dealing with a lot of companies. I have awful experiences with various
Companies, and then I go on Sitejabber to research and people have posted similar experiences. I just wish I had researched Sitejabber first before dealing with these companies. Sitejabber is really a useful site. Thank you for letting us use our freedom of speech amendment.
Why do I write a review and it doesn't show. I did the profile to 100% and still nothing. Why make this so hard
Hi Chris, thank you for expressing your concern. Reviews are typically published within 48 hours, but some may undergo additional review, which can extend the process to up to 10 days.
One of the possible triggers for this delay is when a review comes from a brand-new account. This is due to a prevalence of bot accounts popping up for the sole purpose of leaving false reviews, whether positive or negative. We apologize for any inconvenience caused and appreciate your understanding!
Amazing... I really like this site.service or Quality best.thanks for good service. Very satisfied with the company's service.
Hey Isrita, we've got your back!
Sitejabber, It is suitable for the online shopping experience. It gives confidence when you buy on a website you just came to know, and it has good ratings on Sitejabber. The AI-enabled online platform that unites millions of buyers with businesses and their products.Thanks for everything you do, you're a blessing to us in this world we live in. I only wish there were more people out there who want to do what is right for others. Software is good and very reliable to use. I recommend it.
Hi Sayani, thank you so much for taking the time to give us feedback. We're absolutely thrilled that you enjoy using Sitejabber! 🙂
U write a review completed 100%. I don`t receive any email regarding any issue or confirmation. My post no show up
Hey Nicole, thank you for sharing your concern. Reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days.
One of the possible triggers for this delay is when a review comes from a brand new account. This is due to a prevalence of bot accounts popping up for the sole purpose of leaving false reviews, whether positive or negative. We do apologize for this inconvenience and hope you understand!
Shonky website, actively encourages negative reviews and I guarantee if I had a business account I could sign up, pay them money and "improve my listing". Any review website that has a character minimum to leave a review is encouraging negative ranting people.
Hey Andrew, we appreciate you taking the time to share your concerns with us.
Our goal is to gather genuine experiences, whether positive or negative, in order to help others make informed decisions. We want to assure you that our platform does not solely promote negative reviews. We value all feedback in order to provide authentic user experiences.
To clarify, we do not charge businesses to remove reviews. Negative reviews can only be taken down if they violate our Terms of Service – you can learn more at https://www.sitejabber.com/faq#filter.
Our platform collects and publishes reviews from various sites, not just Sitejabber. Additionally, we offer a "Resolution Window" for customers to address any concerns they may have.
The character limit is intended to encourage detailed and insightful reviews, fostering understanding rather than encouraging rants. Please don't hesitate to contact us if you have any further concerns so that we can assist you further.
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His website amazing and good of experience. My experience is good.and the beautifull of experience,
Thank you for sharing your experience with us Faiz!
Came here from curiousity from reviews on a known bad player in the precious metals field: that business has only two types of reviews: 1s and 5s, with all the 5s obviously fake reviews - the truth of this can be backed up by checking BBB complaints - said company is drowning in them, all of which mirror the 1 reviews on their own site and on Sitejabber. Sitejabber also insures their reviews are anonymous: first name and initial. Obviously, Sitejabber simply posts whatever the review is with NO oversight, confirmation, or critical review: this renders Sitejabber essentially worthless unless your intent is to buy from companies which can afford to purchase favorable reviews.
Hello there, we apologize for any inconvenience caused and we would like to kindly address your concerns. Sitejabber utilizes advanced algorithms to identify patterns of fraudulent reviews, and our community members are also encouraged to report any suspicious content or fake accounts. We have a dedicated team of live moderators who carefully assess reported reviews, although please note that this manual process may require some time to handle removal requests.
At Sitejabber, we value honest and authentic reviews, whether they are positive or negative. If you would like to learn more about our thorough vetting process, please visit https://www.sitejabber.com/faq#fake.
What the hell Sitejabber? Why can't I read another person's reviews? I can see the first part of it, but when I click on it to try and read the rest, nothing opens up, so more than half of a person's comment is missing. So what's the fk'ing point?!
Hi there, we apologize for any inconvenience that may have been caused. To view a full review, you should be able to simply press the 'show more' option, and you'll be able to read the entire comment. If you're still experiencing issues, please reach out to us at sayhello@sitejabber.com, we're happy to help.
My First time Experience with site jabber! Looks like its a waste of like. I posted my First review. After completing writing they've told it may be great to post a Video review. Which I did. Soon after I got a mail saying it will be approve in 2 Days. Today after 3 Days when I checked my Profile it was not even found there? Like seriously? This was my First and worst Experience with a Review site
Hey Pablo, we're sorry you had a negative experience. We know it's been a while but we'd love to try to make it right with you.
Our team has sorted your issue out and your review is now visible. Once again, we apologize for the inconvenience. Please reach out to us at helpdesk@sitejabber.com in the future if you experience any issues again so we can help.
I'm only giving it two stars for the fact that it is a good site to review stuff on. However i've noticed a lot of undeserved review activity lately. The fact is that when i go to a review site i want to see what real people have to say not what botted accounts have to say. If you're looking for real reviews look somewhere else.
Hi Dylan, we hear your concern about bot-generated reviews. In fact, the more popular the review platform, the more it attracts fraudulent reviews – and sadly, every prominent review platform is dealing with this. Sitejabber uses sophisticated algorithms to detect patterns of fake reviews, and community members can also flag suspicious content. We appreciate your feedback and are continuously working to improve the quality and authenticity of the reviews on our platform.
Sitejabber is a valuable platform that empowers consumers to make informed decisions. It's a user-driven community where millions of buyers share their experiences, helping others find top-notch products and services while avoiding subpar ones. It's a go-to resource for anyone looking for trustworthy reviews and recommendations.
Thank you so much for taking the time to share your experience Lazy! Your feedback is greatly appreciated.
They are biased now, they publish some reviews based on their employees mood
Some of my reviews showed up that it's published but zero views while others are more than 1500 views and some even 7000 views!
Hey Ammar, we appreciate you sharing your concerns and want to assure you that every review is treated with careful consideration and fairness, independent of individual moods. Review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved. You can learn more about our vetting process at https://www.sitejabber.com/faq#fake. Please reach out to us at sayhello@sitejabber.com so we can better understand and address the situation together.
Doesn't bother verifying emails of users who sign up. Stay away from this scam website. Far far away
Hey Miftah, thank you for sharing your concern. Sitejabber has a robust system in place, which includes email verification for all users upon sign-up. To assist you further, could you please provide us with more details? You can reach us at sayhello@sitejabber.com. We'll be more than happy to investigate this matter thoroughly on your behalf.
Suggestions on how to improve SiteJabber:
SiteJabber is great, but it can and should be excellent...
Thank you for your review and your suggestions Ahamed!
Unable to login and always says to write email to the company, Please contact *******@sitejabber.com for further assistance what is this nonsense
Hi Sunny, thanks for the letting us know and we apologize for the inconvenience this has caused you! It's possible that you encountered this issue while attempting to log in through our business website. We recommend trying to log in via sitejabber.com instead. If the problem persists, please don't hesitate to provide us with more information at support@sitejabber.com. We will fix the login issue for you.
I'm happy to sign up for whatever acc necessary to achieve my goal. This however, letting me write the review, add a bunch of details, pretend I can post... and THEN ask for my info? If you're a worthy website why do you need to trick people into writing a review? Get a grip. I made an account just to give this website the review it deserves.
Hi Janee, we apologize for this inconvenience. By requiring everyone to sign up for an account, we can ensure that reviews on sitejabber.com are from real people like you (and not bots). We take the privacy of our reviewers’ personal information very seriously – you can learn more at sitejabber.com/terms and sitejabber.com/privacy. Thank you for the feedback, we’ve passed it on to our developers.
My friend recommended the Sitejabber website to me after I had a bad experience with an online purchase.
I have been referring to all the reviews before I make any purchases online. Thus far, the reviews on this website are spot on and have not steered me wrong.
Highly recommend to all online shoppers.
Thank you so much for taking the time to leave a review Alex! We've got your back :)
Sitejabber is a game-changer! This platform delivers an impeccable user experience. I'm amazed by its vast database of genuine reviews, helping me make informed decisions effortlessly. Navigating the site is a breeze, with intuitive features and a sleek design. I appreciate the transparency and credibility, as each review is authenticated. The community engagement is commendable, fostering trust and mutual support. Sitejabber has saved me from potential scams and poor services multiple times, becoming my go-to guide for all online purchases. With its user-friendly interface and wealth of reliable feedback, Sitejabber is an invaluable resource, ensuring a worry-free online experience. Highly recommended!
We appreciate you Arsalan!
Forced into creating account after trying to review another page.
Site is difficult to use do not recomend
Hey Luke, thank you for sharing your experience. We apologize for the frustration this has caused. Review authenticity is super important to us. By requiring everyone to sign up for an account, we can ensure that reviews on sitejabber.com are from real people like you (and not bots). If you’re having a different issue, can you send us more details at sayhello@sitejabber.com? We’re passing your feedback to our devs and would love the opportunity to make things right.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with Sitejabber, Connie. We greatly appreciate your feedback. We are delighted to hear that you have found our site to be helpful!