SINGER22Reviews 45

I bought a sweatshirt in March and it took weeks to receive it. The sweatshirt was too small so I sent it back immediately. I have yet to receive a refund for 3 months. I have sent them the postal information that it was sent. No emails back to me. No phone calls back to me. I have emailed Eden Singer several times without him answering a single email. Completely ignoring my request for a refund. I regret ever ordering from singer22.

They gave me a $300 store credit and I can't use it on their website. No one has answered my emails since February to correct the situation. Eden S was initially in touch and has since never responded. They are a total fraud. NEVER SHOP HERE.

I was a little wary of shopping at Singer22 after reading some of the reviews, but they had the *******@rbrick version I've been searching for in stock and with a 30% discount for an end of summer sale so I jumped on it. I'm in Northern NJ and it looks like they're located in NY so I received my package in 2 days which I did not expect at all. Everything was 100% authentic, new, and in pristine condition. I could not have been happier with my experience so I wanted to make sure I left a review!

I authorized to charge $154.00, they charged my credit card twice: $141.95, and $198. The Singer's never answered the phone. Both charges are fraudulent! They also send an incomplete order and want to file a dispute with UPS. The packages for the bogus orders came completely seal. UPS did not lose the merchandise. They kept it and want to collect it from UPS; more fraud! I have never in 20 yrs have had any missing items from any carrier. The merchandise was returned and now want to issue a credit after showing total disregard for their very own name and reputation, besides violating my good faith toward Singer22. They need to be reported and shut down! This is my first negative review ever, this abuse must stop. Singer22 will be reported to every agency possible including every mail carrier company, BBB, and the NY AG.

Definitely a scam! So disgusting! Can I give 0 star to it? Terrible customer service! So rude and arrogant! Ordered a commando jogger from this site and came a jogger with 2 defects on the waist part but w/ the tag on it. And then I ordered one from the official website. Oh my, when the jogger arrived, I was kind of outraged. The one came from singer22 looks like a fake one! And they only return store credit and deduct the shipping cost from the refund! Shipping cost is 9.95 but super slow... While I ordered from the official website, shipping is free! Jesus, I don't want to shop there anymore but they retain my money as store credit...

My sister ordered a jacket from here and accidentally put in wrong credit card info, our mistake. While we were speaking to a representative - she was very rude, with no sense of customer service, even when we told her she should be a little nicer and more welcoming by the way she sends her emails. It also took a lot of back and forth emails to understand what went wrong and you could tell she was pissed having to repeat herself. What keeps customers are the way staff treats them babe, just some advice for you. If the store wants to know exactly who this was contact me. We shop a lot and buy expense clothing. This store definitely lost a few customers from this situation (me my sister and family members that were close to buying).
To everyone else thinking of shopping here, if u find a style you like just go but it on another website to avoid bad customer service.

DONT purchase from this company. I bought a pair of jeans that did not even look like the photo on the website once they arrived. I returned them to find out that I am now stuck with a $200 credit! Customer service was the most rude experience I have ever encountered. The girl I spoke to actually said "it's your problem not ours" and then hung the phone up on me. I now have to buy an overpriced piece of junk from them that I am sure I can find much cheaper from a more reputable company with an actual return policy. NEVER AGAIN!

I had the worst experience with this site a few years ago and it still makes me so angry. I don't know why it has taken me so long to write this, but when a company acts so unprofessionally and treats you like garbage you don't forget it. I ordered a dress for my birthday, I had put the apartment number in the wrong place so it didnt show up on the shipping label. I tracked the dress and it simply got returned back to their warehouse. I called to make sure they had the correct apt and it was put on the shipping when they resent it out, but they claimed they never got the dress. I sent the the tracking showing it was returned to them, but they said it was my fault for putting the apt on the wrong line so they refused to refund me or send the dress out because they "never got it". This girl on the phone was so unbelievably rude and kept putting me on hold for long periods at a time and then would return and say things like "i dont know what you want, this is your mistake" " why is it our fault if you put the apt on the wrong line" "that would be really stupid of us to refund you when we don't have the dress"... then when I would point out again that the tracking number they gave me shows a confirmed delivery to their warehouse they would say "well we don't have it so you can deal with whoever shipped it". I am very good at keeping my composure and I know when I'm not getting anywhere so I asked to speak to the manager. After being told "she's just going to say what I said" she put me on hold for almost 20 minutes (yes I still remember because I took a screen shot of the wait time) a girl who sounded just as young as the other one picked up the phone and said I heard what happened and you are in the wrong and we don't have to do anything to help you, stop $#*!ing bother my employee, call the shipping company. And then HUNG UP ON ME! Their customer service consisted of two spoiled, ill mannered little girls who have no idea what it means to be professional or accountable. Avoid this "company" they do not deserve your business.

I bought two Canada Goose jackets off Singer22 with expedited shipping. The items came quickly and in great condition. Unfortunately I didn't realize one had been a return and someone had worn it with the tags still on it, but I found trash in the pocket. I called Customer Service and received a response shortly after with an offer to either return the sold-out coat, or a partial refund and to keep it. I was very impressed and I will shop here again.

I've been shopping at singer22 for a few years now. I've never had an issue until recently with a return. This was my first or second return by the way. The CS rep, Lara stated the returns team had to run the security cameras to the time they were packaging my order because they didn't believe they made an error packaging my order. WOW! Really?! Ultimately they sent me the wrong pair of Frame denim jeans. All that trouble to get them to believe they actually sent the wrong me pair of jeans. Was it worth it Singer22? You lost a loyal customer due to your handling of a return which you guys were negligent for. Oh and the return, I was given store credit so I'm forced to buy something to get what is truly owed to me. Mind you I've spent thousands at their store. And finally regarding the products they sell, I think they leave it in a rat infested warehouse because their clothes always had a strange stale odor. Good riddance singer22 I won't be shopping at your store again. You just lost a loyal customer. See ya.

Stay far away from this Site. Purchased sweater and returned it because it was damaged. I really wanted sweater so they said they fixed it and sent it back to me. It was still damaged! Received an email saying that they gave me a full refund but when I got my statement they took out extra money saying that they were holding money back for shipping costs. To make it worse they help back a substantial refund for 30 days. I had to call to get my money back. They are breaking the law with there business practices! I will never buy again! Beware! The Better Business Bureau should look into this company! Too many negative feedback scores! I was shocked when I saw this companies feedback. Wish I saw it sooner.