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I authorized to charge $154.00, they charged my credit card twice: $141.95, and $198. The Singer's never answered the phone. Both charges are fraudulent! They also send an incomplete order and want to file a dispute with UPS. The packages for the bogus orders came completely seal. UPS did not lose the merchandise. They kept it and want to collect it from UPS; more fraud! I have never in 20 yrs have had any missing items from any carrier. The merchandise was returned and now want to issue a credit after showing total disregard for their very own name and reputation, besides violating my good faith toward Singer22. They need to be reported and shut down! This is my first negative review ever, this abuse must stop. Singer22 will be reported to every agency possible including every mail carrier company, BBB, and the NY AG.
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Hi Ana,
You purchased 2 Final Sale jackets from us, and later informed us that you placed the order twice on accident and would be returning one of them. We accepted the return for one of the Final Sale jackets to come back, but you sent them both back. So we issued you a refund, as promised, for the first one sent back, and credited you a store credit to your account for the second. We normally do not offer returns on Final Sale items, but extended our policy to accommodate you here. I'm sorry that you're still unsatisfied with us however, at any business, Final Sale marked merchandise is non-returnable and as the buyer it is your responsibility to consider that at the time of purchase.
Best,
Eden
Singer22 Customer Service