SimpleTire

Purchased a set of tires from simpletire. I paid for the tires and money was taken from my account. A few days later I receive an email stating my tires are out of stock and a refund has been processed. I checked online and my exact tires were still in stock, they changed the prices to a higher amount. I talked with customer service for half an hour to no avail. Long story short, tires were purchased, they changed the pricing so they canceled my order, told me they were out of stock when they were not. Told me I could reorder at the adjusted inflated price. Then said my refund would take 5 to 7 days to process. Horrible company, will never do business with again.

I ordered 2 295/25/28 tires new and received 2 recapped. They refuse to send new tire just recapped. This happened 3 times

Purchased tires at an amazing price with labor day discount and brand discount with no trouble, "in stock". Then I was informed days later they were out of stock and to shop again. Well, the whole brand is out of stock (probably because of the 20% discount) and labor day discount is over! Feel scammed. Now I'm paying a hundred bucks more at Walmart for similar tires. Installed.

Great prices online. Even better customer service! Awesome place to purchase tires, order was painless, shipping was quick and free. Best thing, tires priced well and looked extremely well, with a nice warranty!

MISREPRESENTATION
The site clearly shows the Nexen Winterspike 3 with studs on all of the web pages. The only disclaimer is the wheel is not included. The tires are NOT studded. SimpleTire claims no responsibility and will not pay for installing studs. I expected to receive what was advertised. Sadly, SimpleTire, NEVER again.

Date of experience: September 10,2024

Simple Tire has outsourced their road hazard program to a 💩 firm - Sonsio.
Sonsio is difficult to reach. If you are lucky enough to reach someone, it becomes quickly obvious their sole objective is to deny any road hazard claim.
I'll never buy from Simple again because of this terrible experience. It was so much better when they handled it in house.

You cant cancel your order within 30 mins. Thats a lie. When checking out I ask them to ship the tires to my home and instead they are Shipping them to just a random zip code in the state of TX. I don't live in TX. Got a hold of SimpleTire and was able to fix the websites mistake.

Do your best to find tires anywhere else. I placed my order and 4 hours later called back to cancel, it had not even been processed however they refused to cancel it. We paid extra for the shipping and were told we had to wait until they were delivered, send them back pay the extra shipping fee per tire again as well as a restocking fee.
The tires were to be delivered in 3 business days, now we're looking at 2 weeks, also a lie. I was able to find the same tires at Parkhouse tires in Fontana, CA for $700 less including installation. I wished I had researched a little more than I did, but I do know that I will never do business with Simple Tires again. They've lost my business and referrals forever.

I ordered 255 /70 r 18 Firestone les destination tires on their memorial sale, four days and ya later I got them and they were 235 iron man brand, not even the right brand or size so how could they mix this up, then when I called customer service sbout the order ( make sure u have your order number). They tell me that the tires I ordered are out of stock. I will never order online again and especially not with them. This is simple bait n switch! Don't advertise what u are not willing to sell, they wasted my time, energy and money, this was my day off so was wanting to get them installed. Such carelessness from a tire company, I was so disappointed now I have to find tires somewhere and take off time to get them installed while my money 💴 is helled up in a 5 day refund process. My cousin was gonna order her suv tires from here, I told her about my experience, she went to Walmart and she is glad.

I was selecting a tire and a notification popped up for a better tire, with better warranty and for the same price or cheaper. I read reviews and order the set on a Friday and they were delivered on a Sunday. I will definitely tell other family members to order from them.

Simple Tire had Yokohama 35 x 12.50r20 121Q goe x-mat listed for $112.66 each at 76% off on Amazon. I had ordered 4 of these tires and was sent temporary tire size 145/70 D 17. The seller would not honor the price and replace with the tires I originally ordered. It was their mistake and should have been honored. I will not be doing business with Simple tire in the future.

Have used this website/company several times, each and every time my experience has gotten better. Beyond great pricing and fast delivery, their customer service department is incredible. Would highly recommend

I had an awesome experience with Simply Tire! Great price to start, then a Veteran Discount made their price unbeatable. Free shipping was included, ordered Friday and delivered FedEx on Sun morning! A+ experience!

I was nervous about purchasing tires online. Would they provide support if I had any issue? The answer is I should have listened to that voice inside my head. My experience: Last year I purchased Michelin 70,000-mile warranty tires, the best money can buy. Last week while driving in 110 deg weather one blew out, side wall bubble. Now Simple Tires says sorry for your inconvenience we will give you 5% off another tire? I know if I would have been smart and purchased these from Big-O or Discount they would have replaced the tires as they only had 5,000 miles on them. Take my advice go to a real store do not make the same mistake as I did.

Screwed my order up, never got my tires then offered me the same set 3 days late for more money than original. When I pointed it out they went back to original price. No discount for my trouble or their screw ups.
$#*!e customer service! Don't use them! You may get screwed too!

My journey started on 7-17-2021 damaged tire due to manufacture defect. Contacted simple tire rep sent pics. Told someone would be contacting me soon. Called back 7-23-2021 sent more pictures agreed tire was damaged and was working on replacing it. Called back about a week later now need to bring tire to reputable dealer after three weeks and 5 reputable dealers finally satisfied their requirements instructed to send rear tires back. Many emails with no response. Around 9-8-21 after three phone calls. My phone rings, will be warranting the tires but prices have gone up my original two tires cost $219. After billing my credit card $145 I received two warranty tires on 9-15-2021. You should be ashamed of that customer service debacle. Dennis Rowland

I purchased a set of Toyo open Country tires for my truck. After about a month, the sidewall blew out on one of the tires. It put me in a very dangerous situation just to put the spare on. I contacted Simple Tire and they told me that because I installed the tire, I had to go to a tire dealer and get in writing from them their opinion of the defect.
I traveled 60 miles round trip into town and the tire dealer upon close examination of the tire stated in writing that it was definitely a defective sidewall from the Toyo Factory. I sent this to Simple Tire and they said that I now. Had to take it to a Toyo tire dealer. This is totally bulloney! I was a tire dealer for many years and I know a defect when I see one. Toyo refused to replace the tire, and Simple Tire did not stand up for me and replace the tire free of all charges. I will never buy another tire from Simple Tire and I would hope that others would learn from my terrible experience with both Simple Tire and Toyo and never buy from either of them. It has now been about 6 months and I don't have any photos, the proof of purchase, etc. So Site Jabber may give me a low credibility score, but what I say is true, so think for yourselves.