SimpleSwap

My first exchange on simpleswap was few days ago and it was one of the easiest and fastest exchanges i ever made.
Also i can emphasize that fee to buy btc by card is awesome. I checked another services and choose ss.
So love u guys <3

For those who understand how everything is tripled, everything seems simple and correct. I'm really surprised how many bad reviews people give to great services simply because they don't understand the situation
I use this service all the time - most often everything goes well, but there are rate jumps, there is network overloading that can cause delays
These guys always helped me and explained the situation, even gave advice not related to their service for which many thanks to all of them

David at Simpleswap customer service was not only professional but courteous and helpful following up all the way through my transaction.
I use simple swap lots in my crypto business but this was the first time my funds didn't arrive to the destination. Simpleswap did their research and was on top of the situation from beginning to the end and after they did their due diligence I was able to receive my full refund. Key thing is to make sure you create an account and do your transactions there so you can have a history.

Thanks Simpleswap and David!

I've been using this platform for a few months, once I accidentally forgot to indicate the tag for my deposit, and thought my money got lost, however, I've decided to contact their support team to clarify if it can be fixed somehow. Luckily, the issue was resolved within few hours, such a relief. Thanks for helping me.

I use them quite often. Most of the swaps are executed in 15-20 minutes, of course, sometimes I had to wait for 1.5-2 hours to receive my crypto, but never were issues that I didn't get my coins. They're a trusted team! If you have issues with them, their support team will help you to understand what is the issue, don't hurry to show them as scammers.

**EDIT** - funds received after ~24 hour delay.

Simpleswap has demonstrated their service is anything but simple.

After my exchange was taking over half an hour to complete, I reached out to support. They told me my funds were safe and I was being taken care of.

3 hours later, my exchange fails. I am told this is because of a problem with the SOL token on their end.

I am offered payment in another token instead. I accept this offer, and ask how much my payout will be.
I am ignored for an hour, and finally told that payouts in another token are actually not available.

Now I must wait. My funds are being held against my will. There is no end in sight to when my funds will be available, and the information I am being fed changes based on how inquisitive I seem to be.

If you value the timely receipt of your funds, or being treated like a human being - avoid SimpleSwap.

This is a scam! They get your first swap smoothly, then when you commit to other transactions they become shysters. Been waiting almost 8hours after my transaction cleared Coinbase and they're still saying it's "due to liquidity" or they're "asking their partners". Trying to get some dialogue from them and only get what looks like bot responses or broken English. Not sure how they're still in business. Still haven't received my crypto. Contacting SEC, FBI, and IG. Stay away from these crooks!

The rep responds in broken English, which gives a me a weird video as I read these reviews. Seems most are obvious bots and what I feel are the true genuine reviews are the bad. Screen shots and all! This was exactly my fear and good thing I checked before I too could fall victim. Yikes, hope you all get your coins. I'm also not quite understanding exactly why a transaction can take 11 hours or whatever to "show" or "appear". These don't seem to be issues elsewhere ‍ but what do I know

A week ago I twice swapped ADA for THETA on SimpleSwap. All went well, took less than 20 minutes. I attempted a third swap four days ago and SimpleSwap has taken my coins and will not return them. Based on a few internet reviews, SimpleSwap uses the same language with everyone they steal from: "technical issue", "stuck on our liquidity providers' side", "we need more time to proceed this exchange", etc. Meanwhile they typically reply to further inquiries with robotic scripted answers such as "We will be back with update within X hours", "Thank you for understanding", "Your question will be forwarded to the management department for further clarification", etc. I really wanted to trust them and give them ample time to right the ship. However, after four days of inept replies, it is crystal clear that they had no intention of dong so. Say away from SimpleSwap if you value your assets.

Online support is very good. Person on the help desk reply messages very fast and with a good manner.

First two, three transactions with simple swap were fast. Fourth transaction of swapping LINK to XTZ is still in progress after over 20 hours.
"Simple Swap" support can't provide time line of when XTZ going to be send to the customer. After conversation with Simple Swap support conclusion is:
- Simple swap does not have influence on when exchange will send coins. Currently waiting time is over 20 hours and still pending.
- Simple swap not inform clients about potential issues or delays related to coin swap
- Simple swap provide information that exchange stuck at payout stage, wallet maintenance and the issue is not with simple swap but with exchange - what is very unprofessional.

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After approximately 40 hours transaction was completed. Strong point is defienitly support, replied instantly. Weak. Points is defienitly waiting time.

I like the fact that it's user friendly and I have a wide variety of Affiliate partners to choose from. I have been using this service for a week and so far so good no issue.

Simpleswap cant even complete a simpleswap they should change their name to simplesteal. Here we are 5 days after an attempt to swap a small amount of BTC. Transaction never happened! After 19 back and forth emails still no resolution. It is clear that they will hold your coins if the exchange rate changes before they complete it. They took my BTC in less than 5 minutes and never completed the swap and would not return the coins. They are criminals I will never use them again. Think twice before using simpleswap There are safer alternatives I learned the hard way. Hopefully they become a casualty of Progress and be held accountable for all their illegal activity. I will be letting everyone I know plus spreading this far and wide on Facebook and twitter Daily!

I have did swap my NEAR to SOL but I haven't received my SOL yet and they haven't did refund yet. I'm so disappointed with their behavior and the reason just don't make sense. They said my funds stuck at payment stage and could not refund it! I can't mint SOL project because of them.

This site is dangerus! They write in site swap time is 5-60 min but...
They accept every money you spend to fast but dont send your coin to your wallet! Its going to long! Be careful! Its not their first time! They can sacm your money! If you dont send massage to their sup they dont send your monem as long as they can...

Do not use. Red flag...
They can and will freeze your funds with no legal grounds.
Horrible customer service.
Don't let it happen to you.

After a year of perfect use of this service, I decided to publish this review. So I would like to note the speed of the exchange, the quickly responding support and the excellent loyalty program. I have never met such a customer-oriented service.

Thank you guys for your hard work!

I didn't know I sent Tfuel from a smart contract. The exchange I created stuck at awaiting for 30 minutes and I wondered why it's took so long. I have reached their support and they explained me what was the problem. Happily, the exchange went through and I received my Btc quickly.

Thank you for the great support!