SimpleDress

I will that we read those reviews prior to loosing money with them. Dresses are odd sizes, quality is bad, customer service is horrible, you out of money! You can't try the dress on and they don't give you a refund….

I was in shock when I got the few dresses and a bag that I ordered. The bag (supposedly leather, hahah) was stinking of some horrible toxic chemical and was made of anything but leather, just horrible cheap toxic imitation.
The dresses were no better. There was no linen involved, although all were marked as "linen". Sub-quality, looking nothing like what I have ordered.
Of course, the customer "service" is not answering. It took forever to get the return address from them, only after Paypal got involved. And now they are just ignoring all the messages.
Chinese crap at its worst.

I received myprom dress today. Looks as it did in the picture. Very Happy with it. The only thing about this site is there lack of communication. They don't send you information like they should about the purchase and tracking. Fast shipping it only took 5 days from China to Canada. Over all happy.

Beware!
There is no cancel my order button. False advertisement of processing order within 12 hrs- it has been 4 days, expedited shipment clearly a scam. You don't buy things that are cheap either. Emailed them for cancellation and refund, will alert Paypal if they will not respond. Will update review

I have no complaints. The service was great the product was even better. I've ordered from them twice already and I plan to order again.

Do NOT buy from simple-dress.com! Terrible terrible! I ordered my wedding dress, paid extra for expedited shipping to make sure that it arrived early or at the very least on time. A week before my wedding, I still hadn't received tracking. I did a live chat and was assured at the latest it would arrive the day before my wedding. It DID NOT! Came three days after and when I went to return I was told no, they have a 3 day return policy. Guess where I was? Honeymoon! Then they asked SEVERAL TIMES, if I could keep the dress for use at a later date! For what, my next wedding?!?!? Seriously? Their policy states if the dress is late an automatic 30% refund is issued. Never happened. A 20% refund was offered.
BEST YET, they will ONLY give you a return address to CHINA even though the dress was shipped from New York!

Do not order from this store. They advertised that I would get the dress by a certain day but didn't even come close. Too late for the event. They would not cancel the order. Terrible service!

I was skeptical to order my dress online but it was my only choice since I wanted this dress. The reason I ordered it from here because of the good reviews and 12 hour shipment guarantee. After 3 days, no tracking number. I contacted them and they said that it was UNDER PRODUCTION because they were out of stock. False advertising! I told them that they guaranteed 12 hour shipment and 3-8 business days for me to receive it and so I expect this to be in my hand by that time. It was a big hassle trying to stay in contact but they expedited my shipping and I received it within 2 days after shipment. However, they altered a large dress to a small waist line and all the dimensions were completely off. It's terrible and I had to go get it altered that cost almost as much as buying this dress. The cup size and the skirt are all extra large and the waist is small. They obviously took an XL dress they had in stock and adjusted the waist to be a small. I'd rather they have posted it was out of stock because I knew once I paid them I wouldn't ever get my money back.
The reason I am giving 2 stars is for fast shipping and staying true to their word for the service. One star that it was the ACTUAL dress instead of some cheap knockoff paper looking version. Taking 3 off for the headache, wrong size and false advertising your company gives its customers. Guarantee I'm going to post this everywhere on the internet because I should at least receive half a refund for the service I received or payment for my alterations of your false measurements

I ordered a wedding dress that upon arrival looks absolutely nothing like the website. It's completely fake- be warned!

Do not order from this company, the dress does not look anything like the picture. The dress looks so different that I'm assuming they found a picture of a model using a different dress and then tried to recreate the dress that they saw in the picture. They also will not refund you; this is a very poorly run company.

So, I went to order a costume through them because it would ship within 12 hours of payment. I absolutely needed it by the 8th of October, so I did the faster shipping. After 12 hours had passed and I didn't receive a shipping email with the tracking # I sent them an email. When they didn't respond, I sent them another. They finally responded and said that it wasn't even going to ship for another 12 days. I am so livid. I told them not to bother shipping and to refund all of my money immediately. They're now saying I have to wait. I opened up a dispute with PayPal and will expedite it tomorrow. Don't ever buy anything from this site.

I ordered a dress that cost 236 dollars. Afterward, I got an email where the customer service demanded an additional 200 dollars to get my dress in time. After I declined the offer, they told I still need to pay 200 dollars more to get the dress delivered. Stay away from that site. Money is not returned yet.

I ordered a Cosplay costume from the Simple Dress website and paid through Paypal with regular shipping. A woman from Simple Dress contacted me four days later and told me the dress out of stock and would I like to purchase another dress with a discount. I said no, could I please have a full refund. She informed me "OK, we will cancel the order and refund you in 3-5 days". A week later I had not recieved my money so I sent her an email asking when I would be paid, trying to find out what happened to my money. I got this message: "I just checked with accountant, the refund will be done in this week, thanks for your patience." When I asked for the exact date it would be processed she firstly said: "normally we handle refund you in 3-5 days, and the accountant told us the have paid for you last week, but have no idea why it was not successful. So we are chasing them to refund you again in 2 days". When I told her that no refund had gone through to my Paypal account, nor was it pending she said: "Hi, our accountant have refunded to you just now, pls check it later". That was five days ago.

I immediately put in a claim with Paypal and I am going to escalate the complaint. I have no idea why they had the costume on the site and it was not in stock - probably so you will order something else. The vendor has given me no reason for the slow payment and changed the story when I asked when I would be refunded. It is very easy to refund someone through Paypal but apparently too hard for their "accountant". It is a shame they are using financial organisations and Paypal who have to chase up these claims.

I wish there was some way we could stop this from happening to people because they are being blatantly lied to and ripped off.

Don't believe the five star feed back on this site at all.

I am disappointed that only found this website later.

I purchased a costume from the company for Halloween. I ordered a size larger knowing that costumes run small and you can alter larger but not small. 1) the costume arrives in a bag that is a size smaller than I ordered and it does not fit. 2) the only thing that indicates size is the plastic bag the costume arrived in. Conveniently, the tags were cut out of the costume. It wouldn't surprise me if the costume was actually two sizes too small.

I contacted the company requesting a refund since this was their error, not mine as I had double checked the receipt. Their solution was $5 and keep the costume when I paid $72 plus $22 for shipping. Or if I wanted to return it, they would refund my full amount assuming no smells and it clears customs. Oh, and wait it will cost me $80-$100 to return the costume.

In summary, they have no liability or integrity. Do not purchase from this company or similar companies in China.

I read the reviews on this site AFTER I ordered my dress, so I got really nervous and I just knew that either it was never going to get here, or that it was going to be a piece of crap that I wasted $160 on. But it actually came just a little over a month from when I ordered it; which is honestly not bad considering it was costume, hand made, ordered during peak season, and it was from China. It arrived and to my bewilderment it fit PERFECTLY. They got all my measurements right, and even added a little extra fabric in the back like I requested. The fabric was a decent quality, and it looks nice. I am rating 4 instead of 4 stars because the costumer service is not great, they responded to my email the second time I sent it, and I had to put some weird code in the subject line for them to reply, it was confusing. But once they did reply they were friendly and helpful enough.

Ordered prom dress, looked nothing like picture when it finally came almost a month later. Emailed to return it, they offered me $40 back on a $166 purchase! Told me to ship dress back which I did, it cost $35. First class USPS doesn't offer tracking, which i didn't know, SimpleDress says it never received it so now I'm out $166 plus $35 shipping. Horrible, horrible company!

You cannot return your dress, so be prepared to keep it. They do not make this clear in the return policy. They say "your satisfaction is of upmost importance", but its not. The dress we received did not fit and we didn't like it. Too bad. No returns. The dress we ordered was cheap looking and made. This is an oversees company, not a US based company which is why they do not accept returns. Find a US company.

I ordered a dress, paid for expedited shipping and received the dress weeks later. Dress had an awful smell and was waaaay to small. I contacted simple dress and they bs me for 3 days to later tell me they would not be able to exchange or refund me my money. The lining of the dress was messed up, material was cheap, horrible fishy smell & the dress was ripped. Don't buy from this website not only do they sell u garbage but they are extremely rude!

Received the dress and the waist fits, but the top is huge and stained. It can't even be tailored because the size is so far off from what my daughter needs.

The dress I received looked like it was made from bed sheets. The buttons were hanging off, the lace was uneven and everything looked cheap and poorly put together. The craftsmanship was piss poor!. I have done everything in their return policy states to receive a refund. I have been offered unacceptable options offering only to return $40 of the 147 that I spent. Then offering to make another dress. I contacted them with pictures within 24 hours after receipt of the dress On March 31,2017. I have sent follow up emails on April, 1, 2, 3, 4, 5, 13 and again today April 15,2017. The lack of response to rectify this situation is despicable.

Don't rely on the cheap price: shipping costs at least $ 22. If you don't let that put you off because the dress looks so amazing in the picture, the next horror awaits you.
The dress arrived earlier than expected, but when I unpacked it, I immediately noticed various processing errors: A slanted zipper on the back and the seam in front of the dress, which catches unpleasantly attention (as in picture).
In addition, the color looks completely different on the photo as it is in reality: In the picture it is cream-colored, while it is dusky pink in real. Such colors make me look sick, that's not just a small deviation from the photo (comparison with the color on the photo: https: //www.simplydress.de/a-linie-spaghettitrager-blush-chiffon-ballkleid-mit-schlitz.html).
Before I ordered the dress, I meticulously measured myself in the German way. When I put the dress on it was two fingers away from me. It was attached to me like a beach dress, with the difference that this dress weighs a lot more than a beach dress and looks really unfavorable and not tight at all. The dress emphasized my flat chest just as unfavorably: I looked like a 5-year-old in her grandmother's dress - and her grandma has cup size Z.
Then there is the service. Anyone can write nice emails, but when it comes to unsightly things like returning a product due to defects, nobody will answer you, at the latest when it comes down to it.
I took pictures of the shortcomings and from then on I did not get an answer, not even after I wrote them again and waited.

All in all I'm really furious and disappointed, I thought they would do better.

I am so mad on me! I should read a opinion about this store before I buy dresses from them. I beware every women from buying anything from this store! Please, please don't buy anything, you will be very disappointed. I order from them 2 dresses, they come very quickly about 1,5 week, so I was very happy, but when i try them i was shocked. I ordered dresses with custom measurement, and they don't fit at all. They do about 4 inch less that they should do on the bust waist and hips. I was very mad. I wrote with them couple of emails and they say that they do correct size for me, but anyway they wanna give me compensation for 85$, and I can keep the dresses, or I will return the dresses, and if they get it then give me my all money back, but they wrote that they just accept DHL or UPS shipping, and they say that the cost will be 80-100$ for each dress to send back to them. Wtf? I will do the claim, but right now I don't have the dresses and the money, and I have 2 weddings on August, great Wright? So please don't do mistake like me, and don't buy anything from them.

I ordered 2 dresses from simple dresses and paid shipping to get here in 2 to 3 days and did not get it. These people are scammers. I was told finally they didn't have the fabric to make the dress, then why have the dress on your site! Still have not received the 30.00 a piece on both dresses I had 2 to 3 day shipping. Horrible site. Do not order from them total scam!