SimpleDress

I was in shock when I got the few dresses and a bag that I ordered. The bag (supposedly leather, hahah) was stinking of some horrible toxic chemical and was made of anything but leather, just horrible cheap toxic imitation.
The dresses were no better. There was no linen involved, although all were marked as "linen". Sub-quality, looking nothing like what I have ordered.
Of course, the customer "service" is not answering. It took forever to get the return address from them, only after Paypal got involved. And now they are just ignoring all the messages.
Chinese crap at its worst.

Do NOT buy from simple-dress.com! Terrible terrible! I ordered my wedding dress, paid extra for expedited shipping to make sure that it arrived early or at the very least on time. A week before my wedding, I still hadn't received tracking. I did a live chat and was assured at the latest it would arrive the day before my wedding. It DID NOT! Came three days after and when I went to return I was told no, they have a 3 day return policy. Guess where I was? Honeymoon! Then they asked SEVERAL TIMES, if I could keep the dress for use at a later date! For what, my next wedding?!?!? Seriously? Their policy states if the dress is late an automatic 30% refund is issued. Never happened. A 20% refund was offered.
BEST YET, they will ONLY give you a return address to CHINA even though the dress was shipped from New York!

The good news is I did get the dress I ordered. Fabric and fit was fine EXCEPT I ordered a size 16 dress and the arm holes were maybe for a size 6 dress. I don't think I have huge arms but I could only pull up the sleeves to my elbows. I sent video of me trying to get my arm in and measured the size of the arm hole and they would not resolve the issue. They offered $30 refund on a $150 dress which would not even come close to covering the cost of alternations. Infuriating, don't purchase from here.

I purchased a costume from the company for Halloween. I ordered a size larger knowing that costumes run small and you can alter larger but not small. 1) the costume arrives in a bag that is a size smaller than I ordered and it does not fit. 2) the only thing that indicates size is the plastic bag the costume arrived in. Conveniently, the tags were cut out of the costume. It wouldn't surprise me if the costume was actually two sizes too small.

I contacted the company requesting a refund since this was their error, not mine as I had double checked the receipt. Their solution was $5 and keep the costume when I paid $72 plus $22 for shipping. Or if I wanted to return it, they would refund my full amount assuming no smells and it clears customs. Oh, and wait it will cost me $80-$100 to return the costume.

In summary, they have no liability or integrity. Do not purchase from this company or similar companies in China.

So, I went to order a costume through them because it would ship within 12 hours of payment. I absolutely needed it by the 8th of October, so I did the faster shipping. After 12 hours had passed and I didn't receive a shipping email with the tracking # I sent them an email. When they didn't respond, I sent them another. They finally responded and said that it wasn't even going to ship for another 12 days. I am so livid. I told them not to bother shipping and to refund all of my money immediately. They're now saying I have to wait. I opened up a dispute with PayPal and will expedite it tomorrow. Don't ever buy anything from this site.

The dress I received looked like it was made from bed sheets. The buttons were hanging off, the lace was uneven and everything looked cheap and poorly put together. The craftsmanship was piss poor!. I have done everything in their return policy states to receive a refund. I have been offered unacceptable options offering only to return $40 of the 147 that I spent. Then offering to make another dress. I contacted them with pictures within 24 hours after receipt of the dress On March 31,2017. I have sent follow up emails on April, 1, 2, 3, 4, 5, 13 and again today April 15,2017. The lack of response to rectify this situation is despicable.

Wish I would have looked harder for reviews - now we are out $80+ and have 4 days to find a dress - don't let that happen to you. We ordered: A-Line Spaghetti Straps Short Burgundy Satin Homecoming Dress with Pockets.

Website said in stock and gave a shipping date. It didn't arrive on time and when I started to email about it - they said it was being made at the factory. Came 7 days late. Description says burgundy, and website pic matches that, but dress that arrived is bright red. I understand "variations" but this is way more than a variation. Description says satin - it is not satin - it's a very cheap, thin material, almost see through, tacky at best. Please don't get tempted. Based on reviews here, I am not even going to bother with a return because my time is worth more than that. It's a lesson learned.

The pictures of the dress that you see on Pinterest are nothing short of beautiful. You think you are about to get a dress worth 200$, but you don't. If I could give this a 0 rating I would. Yes I knew when my dress was coming. Yes it came on time. Was it a good quality dress? NO. I wouldn't be caught walking into prom in the dress I got even if someone offered me a million dollars. Cheep tacky material, not stitched together well. Bulky at parts, and not smooth. I would suggest going to a mall, or an actual store. You WONT get your money's worth here. I was so disappointed. I got a long sleeve lace mermaid dress. Look great on the girl. But she was definitely not wearing the same dress that was sent to me. Hers looked good quality and smooth throughout. I really hope people read these reviews before buying. Please go to store or a better website. I hope you find the dress of your dreams! But you won't find it here.

Do not order from this store. They advertised that I would get the dress by a certain day but didn't even come close. Too late for the event. They would not cancel the order. Terrible service!