SimpleDress

Do not order from this store. They advertised that I would get the dress by a certain day but didn't even come close. Too late for the event. They would not cancel the order. Terrible service!

I read the reviews on this site AFTER I ordered my dress, so I got really nervous and I just knew that either it was never going to get here, or that it was going to be a piece of crap that I wasted $160 on. But it actually came just a little over a month from when I ordered it; which is honestly not bad considering it was costume, hand made, ordered during peak season, and it was from China. It arrived and to my bewilderment it fit PERFECTLY. They got all my measurements right, and even added a little extra fabric in the back like I requested. The fabric was a decent quality, and it looks nice. I am rating 4 instead of 4 stars because the costumer service is not great, they responded to my email the second time I sent it, and I had to put some weird code in the subject line for them to reply, it was confusing. But once they did reply they were friendly and helpful enough.

So I don't typically review things but I looked at a lot of reviews when buying from here and wanted to share my experience. I'm in my cousin's wedding, one of her bridesmaids found the dresses on simple-dress.com and I decided I'd be the guinea pig before everyone went and bought a dress that either doesn't come or looks terrible. SO I did the quicker 10 day shipping option, the dress didn't come for a month. Which, that's fine I was smart enough to buy a dress for a wedding in October in April knowing international shipping isn't usually quick or on time. But you do pay extra for this and I'd recommend it because I can't say how long it'd take without that option! Next, I ordered a size 4, I'm usually a size 2 but foreign sizes fit funny I'd rather it run big than too small. The dress is a bit big, not huge, but certainly needs to be taken in, which again, is fine. The material isn't like some fabulous material it's definitely cheaper but when the dress is on it looks good and you'd never know it's cheap. The dress is not exactly as pictured. It's a replica. Whichever i also knew was the case, but I have a feeling most people don't know this when ordering from one of these sites. Still a beautiful dress just not exactly as pictured. Finally, I know some people had issues contacting the website, I emailed them and they got back to me in 24 hours. Maybe I got lucky, but I got a well written response.

I found a dress on here that I absolutely loved. I was hesitant, but ordered it. They told me it would be made in 10-12 days then shipped. Well, it's been a month and still isn't made. I have been in contact back and forth for WEEKS and they keep saying the same thing. I am getting very sick of this and it's a huge inconvenience. Plus, they already charged me. I hope the dress is worth it if it ever comes. Especially since it is for my senior prom. Please, simple-dress, if you're reading this, send me my dress already. Thanks.

I ordered a customize dress from them and I have no complaints! I emailed them with questions and requests and I received a response back immediately which was great! I was a little nervous ordering from a site overseas but everything came back just the way I requested and in the amount of time they stated. After reading other people's reviews, I almost didn't order from this site but I'm glad I went with my first instinct. So to each his own!

I was skeptical to order my dress online but it was my only choice since I wanted this dress. The reason I ordered it from here because of the good reviews and 12 hour shipment guarantee. After 3 days, no tracking number. I contacted them and they said that it was UNDER PRODUCTION because they were out of stock. False advertising! I told them that they guaranteed 12 hour shipment and 3-8 business days for me to receive it and so I expect this to be in my hand by that time. It was a big hassle trying to stay in contact but they expedited my shipping and I received it within 2 days after shipment. However, they altered a large dress to a small waist line and all the dimensions were completely off. It's terrible and I had to go get it altered that cost almost as much as buying this dress. The cup size and the skirt are all extra large and the waist is small. They obviously took an XL dress they had in stock and adjusted the waist to be a small. I'd rather they have posted it was out of stock because I knew once I paid them I wouldn't ever get my money back.
The reason I am giving 2 stars is for fast shipping and staying true to their word for the service. One star that it was the ACTUAL dress instead of some cheap knockoff paper looking version. Taking 3 off for the headache, wrong size and false advertising your company gives its customers. Guarantee I'm going to post this everywhere on the internet because I should at least receive half a refund for the service I received or payment for my alterations of your false measurements

I ordered a dress, paid for expedited shipping and received the dress weeks later. Dress had an awful smell and was waaaay to small. I contacted simple dress and they bs me for 3 days to later tell me they would not be able to exchange or refund me my money. The lining of the dress was messed up, material was cheap, horrible fishy smell & the dress was ripped. Don't buy from this website not only do they sell u garbage but they are extremely rude!

The quality was not what I was expecting for 200.00 when I tried to return the dress I was told they would not give me a refund since it had been more than 3 days. I contacted them about 10 days after I received the dress. I am divorced and this was the first time my daughter was over to try the dress on. It took another 8 days for the company to get back with me. They informed me they would do nothing for me since more than 3 days had passed.

I just received the dress today and it is a re-creation of a dress I saw on pintrest and other sites. This dress did not show the back bottom of the dress it is not a good picture. Cheap looking lace with a tule just cut around edge of the sleeve, did not look like picture. The top also does not lay nice on the chest it almost curls out. As your site states it is important for your customers to be happy with their dress. I would hope you will refund me my money less your re-stocking fee. I sent you a picture as requested but can not send pic on my daughter as one can see right down the top. I would suggest that you would post a better picture of this dress.