SimpleDress

I am so mad on me! I should read a opinion about this store before I buy dresses from them. I beware every women from buying anything from this store! Please, please don't buy anything, you will be very disappointed. I order from them 2 dresses, they come very quickly about 1,5 week, so I was very happy, but when i try them i was shocked. I ordered dresses with custom measurement, and they don't fit at all. They do about 4 inch less that they should do on the bust waist and hips. I was very mad. I wrote with them couple of emails and they say that they do correct size for me, but anyway they wanna give me compensation for 85$, and I can keep the dresses, or I will return the dresses, and if they get it then give me my all money back, but they wrote that they just accept DHL or UPS shipping, and they say that the cost will be 80-100$ for each dress to send back to them. Wtf? I will do the claim, but right now I don't have the dresses and the money, and I have 2 weddings on August, great Wright? So please don't do mistake like me, and don't buy anything from them.

Very dissapointed with this purchase. My friend is getting married next May 2018, we spent a few days searching for bridesmaid dresses and come across what we thought were beautiful dresses. We all got together and got the correct measurement for us all and sent them off on the website. A few weeks later the dresses arrived and to be honest they were laughable. They were all to big and all to long. The material was shocking. My friend spent time to measure them all and they had not listened to any of the measurements we had gavin them. We tried to get hold of the website but had such a poor response from them. Then be offered not even half a refund. Please do not order from this website. You will be dissapointed.

My daughter was estactic to find this dress for her first homecoming. This same exact dress with the same model and picture are on 7 different other online sites, including amazon. This site was cheaper by almost $30. I tried to save some money and ordered from here. I did not have the dress special ordered. Nothing. The dress did arrive on schedule and quick, considering it was shipped from China to the US. But that is the last positive thing I can say. The dress we received is NOTHING like the picture. It's some ugly off red color (not the deep, dark red as shown). It has a weird waist band, no tags to identify size (it was way too large in the bust and I did measure my kid before purchasing), it's not satin and NO pockets. When I contacted the company, they first tried to claim it's hadmade so there may be slight differences. WRONG. We chose zero alterations and this dress is listed on multiple sites. You did not handmake this dress. I then received an email pretty much saying "our bad" will give you $25 and you can keep it or you pay to send it back and we will refund everything but shipping you paid. So I'm paying for shipping twice!

BUYER BE WARE. DO NOT BUY FROM HERE. My daughter's homecoming is ruined thanks to this mess!

I bought a wedding dress on this website. As soon as arrive to me my dress 10th of january i send a message to them and tried to contact to them.
I send this message:
" Today my dress arrived to me. But it is not the same as the shown. And also color is different than i ordered. I want to send it back. Please help me to which adress i will send and how many days later you pay money back?"
The answer was not relevant to my question. They send me this answer:
"hello,
Your dress has been shipped by DHL, the tracking number is *******133, this is the track website: www.dhl.com
Thank you."

I had my sister order a bridesmaids dress through the. It came out perfect and the color was on point! Until my other girls went to order. They did exactly hat my sister did and seleted " as picture shown" to get the blush pink color. They get their dresses and they are in light baby pink! I emailed them for three days and called. They were on their Chinese New Year and now we cant return them? Why because you were off and didnt respond in a timely fashion? Requesting chargebacks and they are dumber than a box of rocks. I provided the order numbers for each girl and told them exactly what happened and they told us to do a whole new order only offering a $10 off compensation. NEVER ORDER FROM THIS SITE!

I ordered a Cosplay costume from the Simple Dress website and paid through Paypal with regular shipping. A woman from Simple Dress contacted me four days later and told me the dress out of stock and would I like to purchase another dress with a discount. I said no, could I please have a full refund. She informed me "OK, we will cancel the order and refund you in 3-5 days". A week later I had not recieved my money so I sent her an email asking when I would be paid, trying to find out what happened to my money. I got this message: "I just checked with accountant, the refund will be done in this week, thanks for your patience." When I asked for the exact date it would be processed she firstly said: "normally we handle refund you in 3-5 days, and the accountant told us the have paid for you last week, but have no idea why it was not successful. So we are chasing them to refund you again in 2 days". When I told her that no refund had gone through to my Paypal account, nor was it pending she said: "Hi, our accountant have refunded to you just now, pls check it later". That was five days ago.

I immediately put in a claim with Paypal and I am going to escalate the complaint. I have no idea why they had the costume on the site and it was not in stock - probably so you will order something else. The vendor has given me no reason for the slow payment and changed the story when I asked when I would be refunded. It is very easy to refund someone through Paypal but apparently too hard for their "accountant". It is a shame they are using financial organisations and Paypal who have to chase up these claims.

I wish there was some way we could stop this from happening to people because they are being blatantly lied to and ripped off.

Don't believe the five star feed back on this site at all.

I am disappointed that only found this website later.

This place is a joke and I wish the bride who ordered our dresses had looked harder into reviews. Out of the 5 dresses ordered, 4 had to be altered. So if you think you're getting off cheap, think again! You end up paying $80 in alterations. The color was definitely now what was seen in the pictures. An ugly bright red compared to a deep red. My dress wasn't even made to the right measurements, not even close. Was sent back, and then they wanted us to pay shipping and handling on a dress that they messed up completely. The custom measurements are a joke. All the shoulders on the dress weren't made correctly, all (ugly) straps were made too big and were falling off. Under the bust was baggy but across the stomach it was made too tight. The zippers are ridiculous, it took two people to zip the dress up and down. Two different seamstress said the dresses were made poorly. One said the dress was such poor quality, the zipper needed to be replaced. Another said the bottom hem on the dress was cut so uneven. These dresses are awful. And terrible quality, seriously, I would take my business elsewhere. And if you try to post a review of the dresses on the site, it doesn't post. They monitor what is posted, that's why they have so many stars. This place is a rip off. And the dresses are garbage.

I just posted a review recently about my order from simple dress and here is the rest of the story. I ended up receiving my dress and when I took it out of the package, I noticed immediately that the color was WRONG. I ordered my dress in a pink tint and it was a blue tint. The material was awful and the dress was about 3 sizes too big. I custom ordered my dress with specific measurements and it was HUGE. The dress wasn't even exactly like the dress pictured. This site copies other sites! This is like an off brand/China brand. Do NOT buy! I emailed them back within 3 days like the return policy states with pictures proving the dress was not what I ordered and they have not replied. I sent the email early Monday morning and it is FRIDAY and I have received no email back! I spent almost 200$ on this dress. I bet I won't even get an email back. And if I do, they will probably try and say "it's too late to return" or something since it's past the 3 days, even though that is THEIR fault. Seriously do not buy. Biggest regret!

I ordered my dress March 2nd and it came in March 27th so if you're looking to buy from here, buy it very early. When it came in, it was very wrinkly but it can be fixed so I'm not too worried about that. They never sent a confirmation email or tracking number, we had to ask several times for a tracking number. The dress proportions are off in the arms, shoulders, and stomach but it was still pretty. I've seen this dress on 3 different people and they all have varying styles. If you're looking to order, beware the dress isn't going to be exactly like the picture. It's still a pretty dress for the price and where it came from, I'd probably order again. The back of the dress is gorgeous! If I could post a pic I would. Just know what you're getting into before you purchase. BTW the title of the dress I bought is "Mermaid Sequre Sweep Train Long Sleeves Burgundy Stretch Satin Prom Dress with Appliques". The title is misleading because it definitely is not satin nor is it stretchy. However, I knew how it was going to be and I do not regret my decision. All the issues can be fixed with alterations. I wanted to post a review on the website but it had to be submitted for approval, which makes me think their reviews are less than honest.

I am honestly only giving this 1 star cuz I have to. I ordered a wedding dress from here and when I got it it looked like they just tried to make what I ordered. It looked like a copy of what I ordered, not the actual product. On top of that I ordered a size too big, but what I got it, it was 3 sizes too small. On top of that the clamp on the top of the zipper was broken! Upon emailing them countless amounts of times, they are refusing to let me send the dress back and give me a refund. They told me the dress was NOT broken and that they had pictures of the dress before it was sent me to. I asked for the pictures that they had to be sent to me, and when they sent them I could clearly see where it was broken on THEIR picture. I circled the broken part on their pictures and sent it and their response was "it didn't pull well." After emailing more times they said "it isn't broken, I can send you a $15 refund." I was not having that. I had to dispute this with my bank. Every time I tried to tell them about the dress, they completely ignored the matter stating "it is very pretty dress, we sent you a peticoat as a gift for free. The cost is $20." They don't care about any of their customers, they just care about making money. DO NOT ORDER FROM THIS WEBSITE

I ordered my daughter's prom dress from them. Allowing 3 weeks and paying the extra shipping for faster deliver. It did not come on time. According to their policy, if you pay to expedite the dress, at the most, the dress will arrive within 12 days of ordering. It did not. We received it 16 days later which missed her prom. When 12 days had passed, I contacted them to see where the dress was. They said it would ship and would be in our hands the Friday before her prom. I kept asking for the tracking number, they finally gave it to me and according to the it, it would ship the Monday after her prom. Needless to say, my daughter didn't wear the dress. When it arrived on Monday, I refused shipment and sent it back. I then contacted my credit card company to dispute the charge since they fraudulently advertised the shipment window for the dress. I was then contacted by UPS and they refuse to take the dress back.
DO NOT BUY ANYTHING FROM THIS COMPANY IF YOU WANT IT TO ARRIVE IN TIME. THEY DO NOT HONOR THEIR POLICY WHICH IS POSTED RIGHT ON THEIR WEBSITE.