Overview
Signazon.com has a rating of 3.9 stars from 998 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Signazon.com most frequently mention customer service, free shipping and shopping experience. Signazon.com ranks 98th among Signs sites.
Instant Feedback
Love the sign seems to be good quality. Unfortunately metal sign had a a pretty good scratch on the one side.
When I contacted them was not real pleased with the options to take care of me. I've decided to just live with it because not worth the hassle and isn't real noticeable just wish there quality control would have fixed it before shipping.
Signazon is our go to site to make quick and professional looking signage. We designed a menu board some time ago and have returned for more, because the quality and customer service was so very good and helpful. We even had to order some cover up stickers to change prices and it was painless!
Easy to use, especially prefer that I can set customizable sizing! Delivery was incredibly fast. I cannot recommend signazon.com too highly. Great job, incredible service.
Ms. Kiersten has been very knowledgeable and helpful throughout my design phases and ordering process. I would highly recommend anybody in the market for vehicle display advertising to request Ms. Kiersten as their customer support assistant. Thank you.
I shopped and called around to so many stores. They were the cheapest (by more than half) and had the fastest turnaround. Im very grateful for them because we needed a sign when Covid-19 happened and they helped us save money. Thank you so much to these kind people.
The online experience was clunky and required multiple revisions. The fact that it saved as a new file each time was very awkward. The fact that preview on stakes for only certain types of stakes is awkward. Overall I spent way too much time because of how the site is designed.
Happy to receive partial credit since the sign wasn't thick as the image implied it would be.
They have a statement on their support page saying someone will contact you within 1 day of submitting a trouble ticket. Never happened. After 2 days waiting, I contact them via chat. They said there were 'working on a resolution' and that a rep would contact me that afternoon. Never happened. Contacted them again the next day via chat... they actually asked me is 'they' had received my support ticket!?!?! And still no resolution...
This is an awful company. I ordered a decal in white vinyl, it came in black
The invoice said white, the proof said white. I put in a request for resolution and they took multiple days to call back just to tell me sorry and if we wanted one in white then they would offer a discount to get it reprinted. I sincerely thought the guy was joking but nope, he said he was not going to redo without me paying for it. Its just simply shameful and there are so many other companies that do this work and I urge you all to go elsewhere!
This company has a good website and good a sales team. I ordered some signs and stands for my Sales business. The signs were good, however the stands were totally the wrong stand. I asked them to send me the correct stands, however they didn't carry it. They asked me to ship it back. It cost me $160 dollars to ship the items back to them and they wouldn't not refund me the cost of the stands nor the shipping cost either. All they are offering me is credit towards future purchase. It is a scam and I really don't trust them to do business with them ever again.
So I ordered 3 vinyl signs for my door, placed the order online with one of the reps helping me to make sure I get exactly what I need which is "exact die cut inside glass", got the order ($190) and it was not inside glass. I called to check what can be done and was told that it's impossible to get die cut with an inside glass option and no one in the industry is doing it anymore (not true). Asked to talk with a supervisor and was transferred to someone that could not help me. At this point I asked for money back and was told that a supervisor will contact me. After 2 days Simone called me and tried to understand from me why I need an inside glass option and claimed that I should just use the ones they sent me and install them from the outside. Did not listen to what I had to say and tried to educate me about what is good for me. Zero customer service and zero credit. DO NOT ORDER ANYING FROM THEM! So unprofessional.
I developed a cling with signazon. The result was beyond expectations.
I am very happy with their development department and customer services.
Thank you
This website is a userfriendly site. I ordered a magnetic sign for the first time. Good service and quality products.
I ordered what was supposed to be a vinyl decal through them for work, what we got was not a decal at all, but a window cling with out company logo blurred. It looks horrible and it's not something that we can even hang. After spending $150 on something it should look good. I called yesterday and spoke to the representative that I was working with, Jocelyn. She continued all day to give me the run around about it and said she would "look into it to see what she could do." After asking to speak with a manager she told me that she couldn't let me do that. After waiting all day to hear from her I receive an email from her yesterday at 4:07 pm stating that she had called me and I didn't answer (she didn't). I called back almost immediately after I received the email to be told by Todd that she was out of the office already. I spoke with Todd about my complaint and it seemed that his customer service skills were a little bit better and he was more than willing to help. He told me that if I didn't hear back from him with a resolution last night he would follow up with me at 10:00 AM today. I never received a call from him at 10:00 am so by 1:00 pm I sent him an email saying that I never received a call from him. He was aware of it and said that there was "a lot of correspondence to go through." It's now the end of another business day without hearing back from anyone at this company.
My package was shipped out on 11/27 and today, 12/8, my package is still "in transit" in Olive Branch MS. When I called Fedex, they let me know that their truck overturned and I would need to contact the seller (Signazon) to report the claim and get my sign remade and reshipped. I had the unfortunate opportunity of speaking with the business manager, Seamone, who was not only condescending, but IMMENSELY rude, telling me that I had no reason to be upset, and that there was nothing I could do except re order another package and pay for it, and then proceeded to laugh at me over the phone and ask me, "why are you so upset?" between giggles. When I didn't answer the 8 calls that she immediately tried to make to me after our call ended (probably realizing she needed to adjust her behavior), she sent me a nasty email stating that essentially this wasn't the fault of Signazon and that my package would "get here on another truck" without providing me with any sort or documentation or tracking number, and is now refusing to email back. Not sure who hired this woman, but she is the sole reason I will leave a review on every site that allows me to. She is unprofessional, rude, and out right not fit to hold a position in customer service. This place totally sucks and is unreliable.
A little pushy calling less than 24 hours from starting the process, need to realize businesses have customers too, that's why we need the signs. Product was exactly as ordered, installation instructions were very clear and detailed. Received the shipment much faster than expected.
Everything went well except I attempted to purchase this yesterday and when I entered my payment information and hit confirm purchase, it loaded for a bit and then took me back to the login screen with no confirmation. Thankfully their customer support called me today to see if I needed any design help and I was able to find out the order didn't go through. Aside from this little technical hiccup, great service with a custom design tool that makes creating your own signs easy.
It was easy to use, however I don't think its necessary to sign a member out so frequently.
After a problem with shipping was discovered. I the customer had to wait through and extensive process of finding out why the items where not delivered completely. The proper course of action would have been a refund or reship. Fortunately I have some patients. But the amount of time with no communication is what really upsets me.
Quick, easy... I just wish that I could have received the 10% off your first order after I went to the shopping cart... I clicked off that pop up when I first visited the site and then tried to get back to it... other than that, it was a fine experience. You are only slightly more expensive that Vista print whom I have used many times before, so wanted to give your site a chance... don't disappoint.
I just wish it had an auto save function. I had to restart 3 times because I accidently hit a back function on my mouse. Also, if the lines for aligning the text boxes and items could extend both ways, not just to the top and left, that would help lining up items on the opposite side of the display.
For first time visitors and potential buyers on this site would benefit from easier navigation. For example, the ordering process managed to submit my order before I was actually ready. As it turned out, I would have benefited from having a "Review Order" page. I would have caught and corrected a quantity mismatch (multiple items were ordered). No appears to be no way to recall except to make a phone call. In addition to this, during the preorder process, where you would fill in "Shipping Address" information, I was only offered two choices but then later in the process I was given an option to edit the shipping choice but, unfortunately, due to the first issue of premature order submission, I didn't see it until it was too late.
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- Dallas, TX, United States
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate any and ALL feedback that can help us improve, and we are tremendously grateful for an opportunity to respond to this customer's complaint. We are also sad to read this customer's negative comments and have taken additional time to walk through the entire scenario which also included listening to recorded conversations. In fairness to the customer, to you, the reader, and to us we are providing a step by step overview of what happened:
1. Customer uploaded a "black" design and fully admits to this. It would be business malpractice to alter or change a customer's artwork without their permission and this customer did NOT ask us to make any changes.
2. Customer selected "White Vinyl" for material to have it printed on (the other option in this situation was to choose "Clear Vinyl"). We print on 30 to 40 different kinds of materials and they're ALL white except in VERY rare instances when the customer contacts us and asks for a different colored material. Customer also chose the size he wanted AND the "exact die cut" option. Our screens display fonts at 16 to 20+ points which makes them VERY readable; click here to see for yourself: https://www.signazon.com/exact-die-cut-decals/.
The following is the summary of the customer's order BEFORE making payment: Note: You cannot see it here, but to the left we displayed the "black design" customer uploaded.
11254893-1
Exact Die-Cut Decal
White Vinyl
H: 24 in. X W: 48 in.
+ Exact Die-Cut
3. Customer asked for a "proof" before paying and placing the order.
4. We sent the customer a proof. The proof showed "black" as clearly as possible. We don't print until a proof is approved.
5. Customer reviewed and "approved" the proof we sent him: 01/15/18 7:38 PM Job reviewed and proof approved. Again, the proof shows a "black design".
6. We printed it exactly as customer designed and customized. We offer 30 to 40 other materials to choose from and they're all white. We print the color the customer provides us. That's how printing works.
7. Customer called in, filed a support claim and we looked into it. Our customer support representative patiently and diplomatically discussed the customer's issue with receiving a black decal. Our resolution, though we were NOT the cause of the problem, was to offer customer a reprint with a 20% discount. That seems fair as the issue was not an error on our part.
We do understand that even though the customer uploaded a black design and then approved a black proof that it is possible to misconstrue a material color to mean that not matter what their artwork color is that it will somehow be printed as white. However, we have THOUSANDS of other customer who've never made this criss-cross mistake. We've experimented over the years with the terms "white vinyl" vs just having it say "vinyl", but the issue is that we also have "clear vinyl" so that solution doesn't work for 99+% of customers because it confuses them. But, we are open to a reasonable and tested way to do it differently. Ultimately, by providing us a "black design" we had NO OTHER choice, but to print it using "black" ink on the customer's selected material. This makes us a wonderful printing partner as we do what you ask us to do.
We are available 11 hours a day via phone, chat and email, and, if after placing an order if a customer calls the entire process stops until we've talked to the customer. In this case the customer did not reach out to us before he placed and paid for his order. Our website is: www.signazon.com and our phone number is: 800-518-1217.