Jessica L.

I ordered what was supposed to be a vinyl decal through them for work, what we got was not a decal at all, but a window cling with out company logo blurred. It looks horrible and it's not something that we can even hang. After spending $150 on something it should look good. I called yesterday and spoke to the representative that I was working with, Jocelyn. She continued all day to give me the run around about it and said she would "look into it to see what she could do." After asking to speak with a manager she told me that she couldn't let me do that. After waiting all day to hear from her I receive an email from her yesterday at 4:07 pm stating that she had called me and I didn't answer (she didn't). I called back almost immediately after I received the email to be told by Todd that she was out of the office already. I spoke with Todd about my complaint and it seemed that his customer service skills were a little bit better and he was more than willing to help. He told me that if I didn't hear back from him with a resolution last night he would follow up with me at 10:00 AM today. I never received a call from him at 10:00 am so by 1:00 pm I sent him an email saying that I never received a call from him. He was aware of it and said that there was "a lot of correspondence to go through." It's now the end of another business day without hearing back from anyone at this company.