They have a statement on their support page saying someone will contact you within 1 day of submitting a trouble ticket. Never happened. After 2 days waiting, I contact them via chat. They said there were 'working on a resolution' and that a rep would contact me that afternoon. Never happened. Contacted them again the next day via chat... they actually asked me is 'they' had received my support ticket!?!?! And still no resolution...