Sierra Living Concepts

It took 21 weeks to get our conference table not the quoted 8-10. We ordered nothing special, it was a standard dining table straight off the website. We never saw "in process" work until we asked for pictures. As we began to question the delay in delivery, we got canned responses from India suggesting it was because of the high quality of their workmanship not poor organization, understaffed production, or materials issues that were more likely the real problem. Twice, 3 weeks apart, we were told the table would be shipped in their very next cargo container. It wasn't until we began asking for a refund that things began to actually move. It was shipped on an ocean freighter so the shipping alone took a month. Well, it finally arrived yesterday and while pretty (not gorgeous) it was not worth the wait. The stain is uneven on the edges (one side is significantly lighter than the other) and it's not sealed with a polyurethane coating. Maybe being more "natural" is cooler, but it's got to be susceptible to water rings etc so coasters will be mandatory. Overall, I wouldn't do it again. Wish I'd ordered the Wayfair table instead.

If you are looking to purchase custom high quality wood furniture, take 5 minutes to read this review. After much research and reading lots of reviews, we decided to go with Sierra Living Concepts for a custom size buffet (side bar) and custom size dining room set with chairs for 10. Initially the total cost seemed high but when compared to the cost at furniture stores, the price at Sierra Living was fair given the high quality it was known for.

The ordering process with easy. We were able to talk to the sales representative on several occasions (email and phone) who was pleasant and very helpful. We received sample stains to help us decide on the color. Once we made our order, we received confirmation and access to our customer portal. This was very helpful and was the method for receiving updates on our furniture, viewing pictures at different stages and to ask questions. We received responses within 24 hours. We were extremely satisfied with the level of communication and progress of the furniture build. We were told that it would 3 to 4 months before we receive our furniture. The delivery came sooner, just short of 3 months.

We were able to track the shipment and it arrived at the port according to the expected date. At this point, everything was going very well. Thinking about what could go wrong, we were anxious about the shipping and delivery and potential damage. Within a few days or arriving at the port, we were contacted by the delivery company with an estimated date for delivery. The company that delivered our furniture was very professional, took care of our pieces and gave me some tips on how to unpack the furniture. We did not select the white glove delivery option and we were able to unpack and move the furniture pieces into the house with some help from our neighbors.

We were absolutely amazed with how Sierra Living packaged our furniture. It was very obvious that they took great care and wanted the furniture to be delivered free of any dents, scratches or other damages. There were multiple layers of protection, securely packaged and placed on pallets. We were just amazed and honestly taken back by the great condition of our furniture. No dents, no scratches…we were thrilled. The quality of all our pieces far exceeded our expectations…just beautiful. The customer service was excellent. It was an incredible total experience and worth the money. Any future orders will be with Sierra Living Concepts.