Shutterfly

Every year I make about 30 calendars for my family. It is an awesome way to keep track of our birthdays and anniversaries and it's also turned into a chronicle of our lives. I started using Shutterfly about five years ago and it was a good experience to start with. The calendars came out very nice and I got very good reviews from my family. Until this year… I purchased the 30 calendars plus I purchased one from last year because one of my family members missed out on the calendar in 2022. Instead of sending me 30 2023 calendars from the ones I ordered exactly correctly in the queue, they sent me 30 calendars 2022 from last year and one 2023 from this year. I would like to know who did this? Why? So now I'm trying to correct this only I'm at work and I can't talk on the telephone and I can't use work computers for personal business. So he started by chatting with them and saying please send me the calendars before a certain date because I have made arrangements to connect with my family members who live in Asia at a particular time with particular people that would be in the same place at the same time. After talking with three representatives, we still do not have the replacement calendars and the time passed for the people going to Asia to get theirs in a timely time. I'm going to be forced to pay additional money to send the ones in Asia a calendar with overseas shipping prices that may or may not get to them because apparently overseas in Asia is not a definite way to send something. Packages have been known to get lost. I am so disappointed in the way I've been treated by this company to fix the situation. This was after three representatives assured me that everything was OK and that they had fixed this even escalating this to upper management. Shutterfly is great until they made such a huge mistake that they flatly refused to fix by overnighting these to me as requested.

I understand that items can sometimes be flawed, considering how many products Shutterfly pushes out on a daily basis. I have had some decent orders from them. On the most recent $500 order I purchased from them, I received a damaged canvas (not from shipping) and an extremely dark acrylic picture. When I contacted them and explained in detail that the canvases edges were not lined up
Correctly and the acrylic print was so dark you couldn't even identify the people in it, they responded with that they are so terribly sorry for this inconvenience and that they recommend I use a better editing software so therefore they cannot help me. Considering I use Adobe Photoshop for a living and the images I sent them were from a high resolution Cannon camera, needless to say, their email felt quite shockingly condescending. When I write back and requested to speak to a manager, after 2 days, I received another email (with no manager contact info) and they asked how they could help rectify the situation. Once I RE explained the issue again and sent in my original pictures and then images of what I received, they finally gave in and said they could replace ONE of the items (the acrylic one). They said it would show up as free in my checkout page... I went to order the acrylic print yesterday and noticed it was not there. I contacted customer service (again) and received an email today apologizing (once again) for the inconvenience and that my order window expired therefor they were unable to help me! Do not look forward going through this cycle of a process again. As I said in the beginning, it is completely understandable for an item to occasionally be faulty, but the poor customer service has been outrageous. I am a huge custom orderer and have spent thousands of dollars. It is unfortunate that Shutterfly will forever lose my business if they cannot fully rectify this. So disappointed.

I ordered Christmas cards on Nov 27th. When I hadn't received them by Dec 8th, I went on their website and sent an email asking about the status of my order. I got an automated email saying I would get a response within 48 hours. I got no response to my inquiry but I did finally receive an orange envelope on Dec 14th with nothing inside. I called customer service on Dec 15th, and was told the wait was 2 hours long so I signed up to be called back when it was my turn. I got the return call and the rep agreed to ship my cards expedited at no cost but I was told that I needed to submit the order with $0 charge through my shopping basket online. When I did this, I was charged $18 for expedited shipping. I then called customer service AGAIN and waited 28 minutes (not offered call back) to request a refund of the shipping charge I was told I wouldn't be charged. This has taken up way too much of my time to deal with Shutterfly's poor operations and customer service. I've used Tiny Prints for the last 4 years but will not be using them ever again after this year's string of issues.

Way, Way too long to produce and send holiday cards. One would think they would be prepared for the holiday crush. Never again.

I was first 'introduced' to Shutterfly through an internet search for wedding save the dates. Because I was a bride on a very strict budget, I took advantage of the promotion they were having at that time. My save the dates were beautiful and they came on time. So I ordered from them again because I got another promotion for some free cards so I decided to use it to get the Thank You cards for the wedding. Needless to say the cards were beautiful and I got the cards in a timely fashion... Because I ordered so much through them I was able to get a discount on a photo album. I made the album and made some mistakes by duplicating a couple of the pictures a couple of times, so this is why I didn't give them 5 stars because they should've caught that and asked me about it so that I could've corrected it... but none the less I was happy with the album... so fast forward a couple of years ( I got married in 2014)... I recently took advantage of their Leap Year offer for free frig magnets. I ordered 4 of them on Feb. 29th. I was told that they wouldn't arrive until March 16th. I couldn't quite understand why so long, but I wasn't in a rush so it really didn't matter. But I received my magnets yesterday and they are wonderful. I have nothing but good to say about Shutterfly.

Now let me say this, I didn't know anything about Sitejabber before I ordered from them and I'm kind of glad that I didn't because I wouldn't have ordered the things that I needed for my wedding from them. I'm not sure why so many bad reviews, but unless something changes down the line with my ordering I am a loyal customer.

Told my order was 'lost' after website kept changing delivery day as well as carriers from UPS, to USPS to Ontrac! Worse yet, they will show fictitious nonsensical package tracking updates, eg. Package generated in Vancouver at 9:02pm, appearing in Chandler AZ at 8:55pm & back to Vancouver at 8:54pm. I have been told different stories by 4 different CS agents: "It will arrive today." "It is running late" "It was delivered already" and finally "It appears to be lost" I am awaiting a replacement order that so far has the same ridiculous fictitious tracking. The best part is I only had to pay once for this order I know I will never receive. Btw, no one who works there knows who the CEO is or who to turn to for help. The lost photos were personal, sentimental and time sensitive for a gift. Do yourself a favor and STAY AWAY FROM SHUTTERFLY. There are reputable sites out there - better yet, take your photos on a chip to Target or Walmart. At least then you know WHO is viewing your photos and you keep control of them, get them immediately and will save yourself the hours of frustration.

Wrong cards sent and they refused to make it right. They wanted to charge $40 more for same order. Never order again!

The order never came, it's been 2 months.no money returned.Customer support is unreachable.Very disappointed.