Shutterfly

The app is terrible especially for creating photobooks. It removes pictures and textboxes at random.

Too many to discuss, except do not order and expect delivery within a month. No recourse or urgency.

Well my pack age will not arrive before Christmas.i disappointed terrible. Wi 'll. N it use next year.

Ordered a month before Christmas. Never arrived. Randomly charged 31 extra dollars and still no presents.

Shutterfly's customer service is terrible and their system is absolute crap! I ordered a living social deal for a calendar. As it turns out, I couldn't apply the deal to the calendar I created because it was an 18 month and not a 12 month like the deal was for (in the fine print said it could apply towards a different size, so naturally I thought I could apply it to a different month range). I called customer service. The RUDEST girl answered and pretty much told me "too bad, make a 12 month calendar instead." She didn't try to make things right or anything. She didn't even ask my name when she picked up and just sounded irritated the entire time. I got off the phone and tried to save my calendar as a 12 month calendar so I could use the stupid deal, but I wanted to save the 18 month calendar in case I decided to buy it in the future because I had put so much time into it. All the other times I've changed the calendar and then saved it, a save option window pops up giving the option to save changes to the current calendar or save to a new calendar. I thought changing it from 18 month to 12 month would give me the same option, but it didn't! Instead, it overrode my original calendar, deleted the 6 extra months, and changed ALL the fonts back to default. I called customer service again and felt completely panicked that I had lost all of my work and was thinking that they had some cache or backup or something of my account information that would allow them to retrieve my original calendar and they pretty much said "No, no way to retrieve anything. Too bad, you'll just have to redo it". Well too bad for you that I'll never give you business ever again. Shutterfly SUCKS! I spent weeks on that calendar just because I had that promo and now all I have is a bitter heartache about my lost calendar and the lack of care and respect that Shutterfly has for their customers. It's obvious that Shutterfly doesn't give a rat's *** about the time and energy that their customers expend on these creations.

Customer service at Shutterfly is HORRIFIC. After taking the time to create a photo book (the learning curve was a bit steep :)) , I finally attempted to place an order. It was difficult as I originally started on the website, but was required to download an app to customize the book. I was presented with numerous free offers and they looked great but I had to go to the app to get them. Another download... The two orders didnt sync and I eventually gave up on the free items. I placed the order. On my confirmation order I realized it had ordered two books, not one. I called customer service for help. The representative was rude, uncaring, and interrupted me. He kept telling me he would cancel my order and I needed to place the order again. I asked if he would stay on the phone to help. He told me if I would actually listen to him I would be helped! I requested a different representative at that time and told him he was rude. He then placed me on hold until the company closed (about 5 min) when I was promptly disconnected with a call back during business hours message! WHAT?!?

At that point I went back to the website (not either app!) and was able to figure out how to correct my order. My 13 year old IT guy (also known as my son!) helped. I emailed Shutterflys customer service and shared the experience. They responded quickly. The response? My order appeared correct, sorry for the inconvenience, let them know if I have questions! Again, WHAT?!? Just because I fixed my order myself, all was well? Wrong. I cant believe it is okay to treat a paying customer so disrespectfully. To add insult, my free items increased shipping costs exponentially. For a free notebook and deck of playing cards. Not so free! Hopefully the items will be of quality.

If you are looking for a website with a learning curve, multiple apps to download, saving projects on said apps to go back to the website to order, crazy shipping costs, and exceptionally rude customer service representatives, go to Shutterfly! Otherwise I am positive there are better sites.

Order was placed over 48 hours ago and it's still "order received"? Original arrival date was November the 12th and now it's the 17th...

DO NOT use this site if you are getting products shipped to Canada. I ordered Christmas ornaments for my children on November 27th and still have not received even though they were to be delivered between December 8th and 15th. E-mailed site to confirm when I will receive and they have no way to track so they have no idea. I called and spoke to three different people and asked them to re-send expedited shipping so my children will get their ornaments. Apparently, they only ship one method to Canada... SUPER SLOW. They say that they don't consider my order to be lost and still expect it to arrive even though they really have no idea since they can't track it. I asked for my money back and they told me to return the package once it does arrive and they will refund HALF of my money, not all of it. Really? So when my Christmas ornaments arrive in January because they are incompetent with shipping, I can return and they will give me half of my money back? I WILL NEVER EVER BUY ANYTHING FROM THIS SITE AGAIN! I ordered Christmas cards and photobooks from picaboo.com and everything arrived within 3 days! That is what I call good service... they will get my business going forward. BEWARE - DO NOT USE SHUTTERFLY!

I can't cancel order it's sending to wrong address can't edit can't cancel can't call can't chat. Horribly given servive