ShutterflyReviews 984

Seriously hating on Shutterfly. They have so many gimmicks and "sales". They say you are saving on prints but then charge you an inordinate amount on shipping.
My last order, I specified, one by one, no white borders, no cropping and no Shutterfly filters and they got it all wrong. Their website makes it difficult to see how exactly you ordered your prints, but it is there. So don't assume that you ordered it wrong (I think that's the idea). Shutterfly did make it right and customer service was responsive. However, who needs the hassle? I'm looking for alternatives so that I never have to order from Shutterfly again.

I've been a customer of Shutterfly for years. I think it takes a while to understand their formatting for books etc, but every book I have ever made has been great. I have had a few issues with orders not looking exactly right and they have been willing to reprint or refund. I know they get really busy at Christmas time, this year I didn't get my cards made until December 6th, but they still arrived in time to mail out before Christmas. I've been very happy with Shutterfly for years.

I had used Shutter fly once before, for a calendar, and their service and product were acceptable. I decided to go with them for a much larger and more expensive project, 40-page large format photo books, that would be special gifts for multiple family members. After placing the order and waiting for delivery I attempted to contact Shutterfly about an issue. The message on the customer service phone line said the wait time would be over 30 minutes, so I decided to just do a chat. However, when I attempted to initiate a chat I received a message that the chat function wasn't available. With this lack of service, I can't see myself using them in the future. This review will most likely receive the same standard reply that all the other negative reviews have received.

What a shame. I used to LOVE Shutterfly, got great customer service, and the orders arrived within a week. Last year my order took a MONTH to get here - missed Christmas. This year same thing again - my order is still "in transit" and the chat service has a question of 40 people ahead of me. Shutterfly has placed profit over customer service. The two are not mutually exclusive. I'll be finding another company for all of my photo needs.

We are using a groupon for five books & have been working on them for days! The website is NOT user friendly and as of right now, we keep getting a 500 error saying they are down. Have to finish these by January 1st and we can't even find all five books we had done! We will never use this company again! So disappointing and aggravating!
I'm guessing by all of the other reviews, we won't get our books for weeks once/if we can get them done on this horrible site!

I ordered prints on December 2nd and I am still waiting on the order. I needed these for Christmas presents and you would think 23 days before Christmas would be plenty of time, but no here it is the 26th and I still have no pictures. I have called three times. The first time they said they were shipped that was on the 12th. On the 16th he said we didn't ship them till today but don't worry they will be there before Christmas. Here we are the day after Christmas and I have been on hold fro over 35 minutes and no pictures and no customer service.

I am so pleased with this company! They have outstanding customer service! I recently placed an order for a couple of customized coffee mugs for my father & step mother that were lost in transit and unable to be located. I was heartbroken that this had happened and contacted Shutterfly's customer service via chat. The representative was extremely sympathetic to my situation and assured me that another order was submitted but was unable to ensure the package would arrive before Christmas. I just received BOTH of my coffee mugs in perfect condition with two days to spare before Christmas! Thank you so much for an outstanding job! You have absolutely earned my business and as life time customer!

Annoying photo editor - wasn't sure about the supposed discount but I went with it - photo book should have been delivered 12/18. Today is 12/19 - the tracking hasn't been updated since 12/16. The issue though is that you cannot reach customer service. Chat is unavailable - no way to send a message - I will never use Shutterfly again - at this point I doubt I will receive this gift in time for Christmas. It was shipped 12/12/19 - plenty of time

It looks like a lot of people in the same boat. I paid for guaranteed deliver today 12.18, no holidays card. I called and they don't know anything. I received an email saying they will deliver on Friday (what you kidding me? Hanukkah started on 12.22). I called again and they hang on me. After you spend money with photographer and have those beautiful pictures of your babies Shutterfly can just screw with your cards. I'll never buy from them anymore, and also will not my husband who spend lots of money with his bussiness. I am so disappointed.

Seems like my review is much like all the rest. I paid for expedited shipping and guaranteed delivery by today. Order history still said "in process" until today. Now it only shows an order date with no delivery estimate. I received an email today saying there is a delay and it would ship in 1-3 business days. I called customer service to see if production has even started and she told me it was coming today. I had to explain that they sent an email today that said there would be a 1-3 day delay. She couldn't access where it was in the processing stage but then told me she will put in for expedited shipping and a new guarantee of delivery tomorrow. What? Have you even started printing? She can't tell me that. I think I'll make a BBB complaint as this seems to be a deceitful and habitual practice of theirs from reading all of their customer reviews.