ShutterflyReviews 984

I am extremely disappointed in customer service and lack of information regarding why it's taking over a month to get my 2 photobooks I ordered for Mother's Day and my son's graduation. I understand COVID-19 is causing delays but here is my problem with that excuse.

Today May 2,2020 on Shutterfly's website it is advertising order products today and it will arrive by Mother's Day. I ordered 1 photobook on April 26th and then another on April 27th both won't be delivered until June 10th. My husband also decided to order a photobook for his mother and placed his order on April 29th which has already shipped. All of these products were ordered under my account and all products are photobooks. When I inquired about my order I was told it was due to COVID-19. This just doesn't make any sense and I am frustrated with the lack of help. These gifts were suppose to be for Mother's Day and a May graduation, but I guess they won't be received until June!

I ordered a puzzle during the pandemic. Am always willing to give grace these days and didn't mind if it took longer than normal to get it. Up until the estimated date of delivery, the website indicated that the puzzle was in production and the delivery date was the same. The last estimated day, I contacted them only to find out that they are out of stock of puzzles and magnets! No where on their website does it say that--you can still order them. Not at any time was I updated about this until I contacted them. I'm ok with late delivery, but not with poor customer service and communication.

This is honestly one of the worst customer experiences I've experienced in SUCH a long time. Never before in my life have I had such an experience that has literally made me NEVER want to spend money at your business again and it would make me tell ANYONE who was interested in photo business NOT to shop with your business. And from reading other reviews online I'm sure that people who do their research before buying are being turned away by your terrible customer service.

The end of my order says "100% HAPPINESS GUARANTEED".

1) If you can't make a quality product then don't display quality products

2) Don't guarantee customer service if you can't provide customer service

Don't display a clear product and then send a product with an unrecognizable image: you can't even see the people's facial features.

And when a customer reaches out for your "100% happiness guarantee" don't be a condescending $#*! and tell them "pick a different image or you'll have the same problem."

Should have told me "pick a different business or you'll have the same problem."

What a joke.

Also they've been removing my comments with the photos of their terrible products.

Don't shop with this business.

I have been using Shutterfly for over 10 years. I have never been disappointed with their products or their customer service! They are honest and they work hard to find solutions to any issues that arise. Recently, I ordered a photo book with many extra pages of my recent trip to Antarctica.The result was top quality, as always. I wanted to send one of the books to a friend in Canada, but because of the Covid-19, the US Postal Service was not delivering to any countries except the US and their territories. I called Shutterfly and explained the situation. They told me to mail the book back, which I had inscribed already, and they are sending it to Canada for me, no charge for shipping! They are the bomb! Thank you Shutterfly for always going above and beyond for me. I will be using them for many years to come.

I've been a user of Shutterfly for many years. They send promotions all the time for "free" stuff, just pay overpriced shipping. The site is extremely frustrating. I have had problems uploading pictures most of the time where it had an error and I would have to start over. I have wasted countless hours using their site, most of the time with errors. The prints are terrible quality. They seemed much nicer years ago, but now the pictures are blurry and of terrible quality. It is not my camera... my images are sharp and beautiful anywhere but in print from Shutterfly. I will not be using Shutterfly in the future.

Disappointed from the start and nothing changed. Package came to my house in an envelope. Figured they would be better protected ordering pictures, and their standard 7-day shipping is $20... Could have gotten a flat rate envelope from USPS for $7.75 for the same size 2-day shipping. Whatever, only some of the corners were bent from shipping. Flipping through a couple and some of them are washed out and the resolution was terrible. Don't use if your photos are from a cell phone. I have them on my computer and can expand them pretty big without the resolution being affected, but apparently their software couldn't even do 5X7 or even 4X6 without looking terrible. Some of the pictures that were taken on a high performance (Sony A7RIII 42.4MP) camera came out nice, but definitely not happy about the other ones especially for the price.

My experience is if your getting anything large, save your money. I had ordered a few 16x20 2 12x12 and one large prints. The two smaller ones came in fine and color was fine. The 16x20's and the large prints came in a wrinkled and ripped. They did reprint them at no cost but the ones that were taken at Canyonland and Grand Prism at Yellowstone were flat and the colors off. I have done the same pictures at home in a 13x19 and they came out beautiful. I just needed a bigger size. They responded quickly with the ripped and wrinkled email but when I emailed about the quality, didn't receive any response. Definitely would not order from them again

We have ordered hundreds of school pictures, mugs, calenders, etc. Out last order was spring pictures. What we received was unacceptable. Mind you we ordered the digital package from school. What we received had the orientation reversed so most the picture was cut off an there was only a headshot. One of them cut the younger siblings lower 1/4 face out of the picture. When customer service was contacted they said we would have to replace the order and repay. Minded you these were taken and sent to them VIA Lifetouch

There was an error with my order (wedding invitations) I called in and was given the run around for 2 hours stating they couldn't do anything. I was only charged for the 75 invitations I was given out of the 140 ordered. I was not asking for the rest to be sent for free I repeatedly told them I was more than happy to pay for the additional invitations. They stated that they would not be able to pay for expedited shipping, set up expedited printing, or give me the same discounted price as the first time I ordered. I tried over and over to explain my frustration. The lady stated that "we don't do expedited printing" and "expedited shipping is only one or two days faster and not worth it" at the end they did everything I was asking for, but it was a huge hassle. Then I got my new order and they messed up the envelopes. It's just been an awful experience across the board.

THE SHUTTERFLY GUARANTEE
We're not happy unless you're happy. It's that simple.

That its not true shutterfly, I received my 8×8 free fhoto book, and all the interior pages where in blank with no pictures and lots of backgrounds I did not pick, yesterday night I ordered the same photo book but I just changed a few pictures because is for parents, so I know for sure that i ordered the same thing, the representative from shutterfly says iI ordered a blank one, and now a blank fhoto book is in my projects that it says ordered in February 25 as the one I received. They are offering me a new free fhoto book wich anyone can get because is one of there offers, but can't waive the shipping which is what I need, I paid shipping for a free blank fhoto book and they are trying to blame me putting a blank copy in my projects, I was a very shutterfly faithful customer, but no anymore.

First of all, I want to mention that this is my first ever experience on writing review. I'm doing that because I'm so content with the Shutterfly service. So my first package was lost and I contacted the customer service through online chat. At first I thought it's just automatic robot replying to me. But the guy named Reuhat (I hope it's the right name) was so nice and professional. So he resent my photoalbum for no cost. It was delivered within 5 days. They also included two gift cards within a package. Thank you Shutterfly. You made my day!

I must say they offered to redo the book made with downloaded Christmas photos when it came out obviously way too dark. But the next one was as dark or darker. It was as tho the machine accepting was on a different setting or in the old days of developing I would say the chemicals needed changing. In my photo I have added you can see the original photo as an example on the right and the way it turned out on the cover of the book side by side. Second photo, the original sent is on the left and the book's photo on the book page on the right. I sent more examples to them and discussed it on the phone with them to no avail. In the past I had been very satisfied. What has changed?

I ordered a canvas print as a Valentines Day gift for my boyfriend. I was very excited and paid more for shipping than the actual print price just to get it early. When the package came and I opened it words can't express how upset and disappointed I was. It looked nothing like it was presented on the website and worse it wasn't even centered correctly. The print's "weathered wood frame" looked incredibly cheap and the whole thing is just garbage. Never ordering from here again.