I've been a customer of Shutterfly for years. I think it takes a while to understand their formatting for books etc, but every book I have ever made has been great. I have had a few issues with orders not looking exactly right and they have been willing to reprint or refund. I know they get really busy at Christmas time, this year I didn't get my cards made until December 6th, but they still arrived in time to mail out before Christmas. I've been very happy with Shutterfly for years.