ShutterflyReviews 984

Shutterfly lost my order of Christmas cards. Then made me pay and extra $20 to get them delivered 3 weeks late.

I've been a customer of theirs for 18 years, but this is ridiculous.

For how much money they are making this time of year, to have me pay $20 to fix their mistake. AND my Christmas cards are going to be late.

Super unhappy. I spent 3 hours on the phone with customer service and this was the best they could do.

I'll be taking my business elsewhere.

Ordered Holiday cards November 16... 2 mistakes on their part and it's December 15 and still don't have my order! Each time I called and I had to do so much work as a customer to get their mistakes corrected. On top of that they offered no such relief or expedited shipping... nothing! I actually wrote an email complaining yesterday and this morning they responded with basically we don't know what your talking about as we have no order number. Please get back to them with any issues! Laughable! They couldn't even look at my name and phone number on my email to look me up. Again. As a customer I did so much work to try to help myself. Pure laziness! I will never use them again which is a shame as they offer a lot of cute gift ideas.

I ordered this project on 11/30 and it was supposed to arrive by 12/6-12/11. It is now 12/15 and has been resent and "guaranteed" not estimated by 12/13-12/14. It has still not arrived and it is 12/15. The tracking says it will not get here until at least 12/17. Terrible first impression, very upsetting/time consuming with no real empathy or resolution from Shutterfly. I had to ask to have my $8.99 shipping refunded due to the fact that you have failed twice sending me my order on time. The order created is a special christmas gift for my father that took many days to create, and you could seem to careless. Word to the wise, do not advertise what you cannot deliver. Acknowledge and compensate for your mistakes. It is ridiculous for customers who you have wronged to have to ask for some sort of compensation. It is wrong and poor business practice.

Despite paying for expedited shipping my order didn't ship to arrive on time. I did not get any update from shutterfly as to my order being delayed and it turns out that on the day it was supposed to arrive it has not yet even been shipped. Upon calling and having to sit on hold they still cannot tell me when my order will arrive and literally asked me "well what do you want me to do?" honestly i want them to provide the service i paid for!

Last year I experienced a nightmare with Shutterfly. I ordered calendars to give my family members for Christmas. When they arrived they were majorly screwed up with the formatting - sideways pictures, misaligned frames. It was laughable bow bad it was. I called customer service and they fixed it and said they would rush ship the order. They did, and I received one beautiful calendar. Problem was I had ordered 11. So I called back again. At this point I had spent hours on the phone with customer service. They apologized and said they would send the remaining 10. And they did... but they sent the original screwed up ones. I called back again and after an hour on hold they apologized and sent me another shipment. Still screwed up. At this point it was after Christmas and the idea of spending another hour on hold wasn't worth the money I had lost so I just gave up. A couple months later they sent me a coupon for 10% off because they said they did a customer service review that revealed I had a poor experience. No kidding. Fast forward to this year. Apparently the awfulness of last year faded because I decided to try shutterfly again. Guess what? Four days past the original delivery date I find out the package was lost. I called customer service again, spent 42 minutes on hold only to be told that the earliest they could possibly forget the calendars to me is christmas eve. I ordered them in November. I am so over shutterfly that I will never, ever order from them again. I advise that anyone who values their time and effort avoids this terrible company.

I USED to buy both my family and create my parents Christmas cards at Shutterfly. Due to issues with the site I switched to another brand. They had a design I liked so I thought I would give them a try. Regrets. The website was difficult with downloaded photos leaving the site and even the texting function was not working well in the design process.

The most disappointing was that my order was sent without more than half the envelopes. When I called to get them they told me it would take over a week to send them. This would make my Christmas cards not-so-Christmas cards. Could have been a easy fix with a priority 2 day ship. Did I mention they forget envelops in previous years? They did, but at least they knew how to correct the issue better back then. So I would say, their website and customer service is on the decline. No more Christmas Cards from this company.

I spent two weeks creating a memory book for my mom's 80th birthday. I paid extra money for expedited shipping so it would be here on time. They even GUARANTEE delivery by that date. My book was guaranteed for delivery yesterday; no book and according to their crappy customer service people it's not even in production. Now I have to redo the book on another site and pay even more to have the book in time for her birthday. I will NEVER use Shutterfly again.

I have been a long term shutterfly customer, but since it sold this year the service is horrendous. It is more expensive than other companies and they can not process orders correctly. They advertise that they have live customer service and they don't really have it. Their "service rep" was extremely rude and descending through chatiting and would not help. She kept the chat going for 45 minutes only to antagonize me, the paying customer.

It would take me two hours to write all the terrible experience I have had with Shutterfly in just two orders! But I will not waste everyone's time. Let's just say, i have 6 prints of photos I only wanted 1 print of and I have several photos missing from my order. I paid more for shipping on a coffee mug then the mug actually cost and when they said they issued me 10 dollars back on a 50 dollar order I did not receive the refund. These company is sneaky and conniving. Do not fall for their flashy gimmicks and fake "promos"