ShutterflyReviews 984

I've ordered hundreds of dollars worth of Shutterfly items, and, almost always, I'm very satisfied with the results. HOWEVER, when they promote items as "Free," they still charge a portion of the price. That's NOT free. This has happened on the last two of my orders. I'm fed up. It's impossible to reach them by phone (After robot voice says "hold on..." the phone disconnects every time.) Likewise, reaching them by Chat or email doesn't work as site shuts down after I hit "customer service" link. [order **************474 and **************450)] What's going on?

I have been a Shutterfly customer for years. Shipping has always taken the longest amount of time possible so this time I did an order and paid a premium price for RUSH shipping to make sure I would be able to receive the order by no more than an entire week from when I made it. Well, I saw no change in status and the person I was giving the order as a gift to was scheduled to return home on day 11 from when I placed the order. I called customer service and spoke with Deja. I explained the situation and instead of putting a RUSH on a RUSH order, she immediately cancelled it (I told her to cancel it as she gave me no other options and only told me AFTER she cancelled it that I could request a special rush). I asked her (when she told me about the special rush request) if she could undo the cancellation and she said NO. So basically, a long term customer is not only never ever purchasing from Shutterfly again. I am also leaving this review for anyone who believes they will actually get their item according to times listed and the tons of money they make you pay for it. Well done Deja.

We use Shutterfly every time we go on a trip. We come back and put our trip pictures in a book. They're great because you can just put the books out and people who want to look at our trips do. Those who aren't as interested aren't forced to sit through a bunch of pictures. They can look at them at their own pace too. Shutterfly has a lot of themes, A LOT or you can design the whole book yourself. We've been using them for 10-12 years. They always have sales too once you're on their email list. You can get 40 or 50% off your books.

The customer service folks have been great every time i have had to call them, which, unfortunately has been often. So though I have had no problem with the customer service folks at all, I am deeply dissatisfied by the actual product provided by Shutterfly. First, my order was extremely late, even though I paid the maximum to get it rushed. Then the order was unusable when it arrived. Then the supposed re-print with quality control check came with exactly the same problem as the first order. Then the next time I called and we adjusted the order to make it even more clear, the order was not actually ordered, making it necessary for me to call a FOURTH time. This is ridiculous. There is something wrong with the process in my opinion. I hope they can fix this in the future.

I spent four hours putting my wedding pictures in the order of how the day went. I selected for them to keep it in my order and asked them in the directions to NOT delete any pictures and to keep my order. They deleted pictures and completely rearranged my order. They were supposed to put it back in my order and I still haven't heard anything in ten days. I am extremely disappointed and I will NEVER use them again. How hard is it to follow basic instructions?

I have made a couple of scrapbooks with Shutterfly and they turned out OK; however, they have a mobile app that is a total rip-off. They always promise you free stuff if you download their app... All you have to do is to pick the free items, put in the "coupon code" that indicates they are free, and then for pay the shipping... however, of the three times I tried to use this "benefit", two times the order form has "jumped" over the "coupon code" page of the check-out procedure (in other words... it didn't allow me to put in a code) and I've been charged FULL PRICE... and this is for stuff that I was only ordering because it was "free"... not something I really wanted. I am trying to contact customer service to get this last screw up fixed... but they make it hard. When you have a complaint, they send you a "check off list" and if your complaint isn't on the list, there is no way to register your complaint. I hate shutterfly (Unrelated to this stupid mobile app - DO NOT ORDER paper liners for your envelopes. You think you're going to get envelopes with the liners in place, but instead they just send you a pile of little paper cut-outs that you have to tape into the inside of the envelope yourself. The liners have really crappy strips of tape on them that are supposed to make them stick inside the envelopes... but when you remove the "cover" of the tape... it rips off the tape too). Not a customer friendly company at all...