Pam R.

I ordered a photo mug for Christmas and when it arrived, they had cut off my husband's head in the photo. I received approval to return the mug, but it was $7.70 to return. They gave me credit for a new mug, but well after Christmas and no reimbursement for the poorly done mug.

You can rarely get current books. My account was fine for 15 months until I started trying to use up my credits. I had about 108 when they froze my account, accusing me of reselling their books "on my storefront". I tried to explain to them that I order a lot of books for friends/acquaintances who want books but do not want to join the club. Apparently my account activity over the last couple of months flagged my account. I received a nasty email telling me "Don't try to deny it; we can see the books on your storefront." What storefront? Their terms of use forbid anyone from reselling books either in person or online. I don\'t see how this can possibly be controlled or enforced. I feel that if I am in possession of an item, then it becomes my property to do with as I wish. There is no way to prove any one book came from their website, anyway.
Damage Resulting = 108 credits with approximate value of $2.38-$2.77 each, which is the average price to mail a book media mail.