Shop Your Way

With the closing of the local Sears & Kmart stores, every time I attempt to redeem my points, the item I want is not available in my area. If I choose delivery, it cannot be delivered to my zipcode. Am I supposed to move to an eligible area? With the rate of store closings, no one will be able to redeem their points for anything. I am done wasting my time with this scam. I truly believe nobody wins anything. I will say however, when it began, I was able to redeem my points for some meager, but usable household items. I had them shipped to the Sears store & just picked them up. Goodbye, and they can just stuff their points wherever they are deliverable.
Sorry, no photos. Nothing to see except the inside of my empty mailbox.
Also in the clothing area most items are out of stock or size selection is limited to mouse or elephant sizes. Why just not shut it down and be honest for once?
Oh, that's asking way too much.

I have requested many times my statements from an account that was reported as fraud. I have yet to get the statements despite numerous requests and assurances that they would be forthcoming. I was told I could access them through my synchrony login etc. They are not available. I am tired of this companies run around. DO NOT APPLY FOR OR USE THIS CARD. They are deceitful in not only their statements but interest charges as well. I pay my statement balance in full every month yet they are still charging me interest.

This is the worst rewards program I have ever seen. States I have over a hundred dollars in rewards but I can find no way to redeem them and can't get any help online or elsewhere. This is a SCAM!

They were continue sending me offers in my email. I was lured for the points reward offered requesting you to accept them in the email.; finally I stupidly charged my last important purchase to the SYW card, when I tried to redeem my points earned so far, it was a nightmare and a waste of time to redeem beginning for the so difficult way to log in, finding the product that most of them are not available in your Zip code since Sears closed operations. So is pointless using that credit card. Save your self a hard time, cut it and throw it to the garbage.

These people working there are unbelievable mean. I placed an order with Sears but cancelled it later. Sears has confirmed that they issued me the full $25 of points. But ShopFway keep partial of the points. When I called them, they just tell me "when you placed the order, you didn't use all the points you just used $18 of points so the remaining points were expired". What a joke! Sears already confirmed the amount of points I used but ShopFway still want to cheap. Never deal with them for the sake of your health and time.

This card is the worst. They give you offers without interest so you can make the purchase and then they charge you interest, they make strange accounts on the statements

It's not possible to suck more. If you can name a reason as to why a rewards program would suck, SYW will not disappoint. Have points, Congratulations! We don't have anything and I mean anything for you to redeem them for. Want to speak to a person, go flock yourself. Want to search for something to redeem points, BAM here's our ridiculous website. Good luck with our terrible query function.

*Report issues with SYW to FTC GOV federal trade commission

SYW is a total waste of time, the email said use your points... I ordered a blender... the cart said I am paying $7 so I entered my charge info. I immediately saw the charge for full price with my bank. No way to cancel or contact customer service. I wondered if I would even get to product or be able to return without issue.

I did get the blender, returning was a bit tricky, you must use the TINY number on the packing slip while using their web return process. Oh and surprise... surprise it failed... please try again later... I immediately resubmit the form again and it went through. Item retuned, money eventually recieved.

Total scammers.

I can't get a hold of a human to report charges I never made and their robos keep harassing me. I have tried to contact them a dozen times. Do not sign up for this headache of a card.

We purchased a washing machine for $800 and received weekly amounts of $15 per week for approximately 20 weeks. After traveling to the Sears store about 7 times, speaking with the SYW Department (at different levels) about 10 times, and being promised that everything was solved 4 times, we have NEVER been able to use one penny. We have spent hours on this and we have been lied to and given the run around, even though we have all of the documentation. It has been a horrible experience, and we do not plan to go back to Sears.

I bought a diehard battery from sears in Dec 2018. Since all the sears stores closed in my area, I had to go to the Ford dealer to troubleshoot my vehicle. Battery had a dead cell. Ford replaced it. Sears refused to give me my money back on the 8 month old, defective battery they sold me. They would only give me Shop Your Way points so that I had to spend more of my money at their pathetic store. I just wanted a good battery, not more junk from sears.

Shop your way department is horrible. Just spent 15 min on the phone with customer service. Could hardly understand what she was saying. She couldn't understand what I was saying. My points diappeared and I cant look at my transaction history. She said she would let IT know but it didn't sound reassuring. You cant transfer me to somebody who can fix it? Wanted to argue with me about the points. What a nightmare. I dont think I am getting credit for my points. This is ridiculious. I can get rewards through somebody else.

This is a joke! I have over $200 in rewards, used the shop your way site, picked only rewards eligible items (which most are sold out) get to the end and suddenly my points don't load. NO ONE can figure out why. I am on my 4th phone call, 8th agent and counting - this SUCKS - I will be closing this account ASAP -

I took advantage of the no interest credit checks SYW had sent me. Of course there is a fee involved but it works out to about paying 5 percent. I wrote a check for less than my full credit card limit but they added on the whole fee which put me over my credit limit. The immediately reported me to a credit bureau that I went over limit on my credit card. I have a service that notifies me of any changes to my credit report. SYW will do nothing to take this off my credit report. Usually if you go over limit, Most credit card companies will not authorize the transaction or notify you. I was going to pay this off and walk away but they already took my fee. I plan to cancel this card as soon as it's paid off. I can't belive this is part of Citi. I have other Citi cards and receive excellent service.

I have this company for years, they closed my acct without notifying me and because i don't use the card anymore didn't realize it, was just paying the bill, twice now they have charged me late fees for god know why, but today was the last straw, was trying to pay them for 4 days online, it wouldn't let me log in, so now after my due date is a day late, magically i get logged in with another 29.00 late fee which they would not reverse, just to fine out my acct was close. Never heard of anything like this. Thanks to covid i couldn't pay them off, hopefully i can manage to get rid of this card, and never again.

I placed an order for several items with Sears. Then I got a message saying that I earned nearly $16 worth of items with that order and had 1 week to cash in.

I ordered another item worth $15, applied the credit of $15 and was supposed to just pay the $7 shipping. Everything looked good until the total said that $23 went through on my card.

I called shop your way and waited for 75 minutes on hold. Then the line went dead. I called back and waited another 35 minutes to speak with an agent. She said that there was a glitch with the points and they would need to cancel my order and I should call back the next day to order it again to make sure the points go through.

Today I got notification that the item has now shipped! It wasn't cancelled at all. I wouldn't have placed an order for this item at all had I known I was paying full price... I only placed an order because the item was supposed to be free. What a ripoff! What a waste of time.

Points! Points! I have all these points. Well, try and redeem the points and you will find out quickly you can't because you don't receive the email they are supposed to send to you to verify it's you. Options, talk to Keto, their bouncing blue head online, and receive the helpful automated response to contact customer service. Come to find out there is no customer service. Call any time between the hours of 8:30 AM to 8:30 PM a recorded voice instructs. Well I called at noon, so Iast I checked that falls between those hours. No matter when you call, you will find there is no working there, no customer service, no way to verify points, no way to redeem points. Oh, sending a email to the address given for customer service will surprisingly receive no response either. Terrible, horrible company. Writing a complaint to the attorney general after this and cancelling the card.