Shop Your Way

It is unfortunate that this service is so horrifically unfriendly. Shop your way doesn't even make an attempt to better this service even after all these negative reviews. My plan is to make sure my shipper does NOT USE THIS SERVICE! Problem solved.

I had over ******* points and received an email that a $75 gift card was sent to an unknown email address. My account was locked and had been hacked. I spoke to 3 representatives and was told 'sorry' and they could not reinstate my points or give me the stolen $75. I only received apologies for my situation. This is not a safe card to use for points, the company is not taking any fraud responsibility, and I do not recommend Shop Your Way.

I started using my shop your way card to get rewards the rewards card has only 15 numbers. I'm done and will no longer use my card. No help anywhere. They do not care about the consumer's. Good bye

Go ahead and try to buy something with your points! 99.9% of the time, it says not available in your zip code, or not available for shipping or store pick up. I will now stop using the card 12/2021 and will be researching Discover card. I tried to buy a dremel tool, shoes, towels etc and NOTHING worked. I signed on for a Lowes gift card. Now, let me drive 10 miles to Lowes only to find out the bar code doesn't work!

Sears craftsman club exclusive offer $20.00 off synthetic oil change and $10.00 in points?
After taking my 2014 gmc to auto center to get service /oil change they over charged me only gave me 10.00 off and never changed the oil this could have voided my car warranty
When i got home i got out checked the oil it looked dirty on the stick called them mgr. At 1665 state hill rd sears auto center said he watched them do it. Not i never seen my car come in the shop i 'm a tech but for warranty reasons i have some shops do the oil change they said they will do nothing beware of sears service centers back to there old ways thanks sears 60.41 for nothing beware wyomissing / reading pa sears auto service center

So I got and email saying I had 20.00 in surprise points. So I made an online order. One of the items I had to return... worth 19.99. Drove out of state to return these shoes. The clerk said I would get my points back. I tried to buy something. And only had. 34 in points. They said it takes time. Sent an inquiry... and since the original date of the original offer had expires... I GET NOTHING BACK IN POINTS. Had the clerk told me this... I would have kept the shoes and given them to someone. So I was out the shoes and the points. What a rip off. Plus I bought 25.00 in candy that day thinking I had 19.99 in points... and when I went to check out... I only had. 34 cents... but they told me it just takes time to get the points. WRONG. Plus I never got the 5.00 bonus I was supposed to also get for buying the candy. NOT HAPPY AT ALL WITH THIS PROGRAM... nor do they care.

I applied for this card back in september 2017, just when Sears was closing. Used it once to shop there and never used it again. I completely forgot that I had set it up for my statements to be online. I also set up my bills to be automatically debited. Now I just found out that there has been fraudulent activity. I have proof that I haven't used my card since the end of September, however some scum of the earth got a hold of my card and has charged $3,000. Now I been fighting this since February, and was told that the account was closed. Now in March they still charged me for payments. This is ridiculous and this credit card company is terrible. Does anyone have advice as who I can contact to have this resolved, because their fraud department is not doing their job!

Amazing how f#cking stupid these people are. I just want to pay the goddamn bill! It's nearly impossible. I'll never buy a thing again with this stupid catd.

You can not redeem your points so it is a total scam spent two weeks 10 emails and about 20 phone calls and can never speak with a representative of syw the credit card customer service says they cant help because it is a different company. But they signed a contract with them and they are such a poor reflection on the credit card company that i will cancel the card

While I do like Sears and Kmart, I didn't like shopyourway.com at all when I decided to check it out for the first time, which was today. Some people may like it but I found it confusing, frustrating, and time-consuming. I gave up trying to find most of what I was looking for. The prices were also disappointing. Then I blew some fuses trying to sign out. It must have taken me at least 10 minutes to learn how, and I don't remember how I did it. I don't think I'll be visiting shopyourway.com again.

They shipped an item to me not using the original box. They then used 3 boxes and a lot of shipping tape to send the item to me. I received the broken! I then had to some how but the box back together, because Shop Your Way wouldn't send me a new box or the proper box to ship the item back. They received the item and here it is 2 months later and I still haven't received my refund to my debit card like their email stated.

Their online sales department also sucks! They don't know how to listen. When they don't want to hear what the problem is or they don't know how to fix the problem they put you on hold or they take their headset off and walk away. They even transferred me to Citibank awards department.

They refer to an escalation department which you can't talk too and they don't know how to give back to their customer a refund.

Never use Shop Your Way!

I was a cardholder for 6 years. March 2023 they offered a promotion for 90,000 bonus points if you spend over 300.00 in a billing cycle on travel or entertainment. I signed up and bought theme park passes. A month passed and they did not award the points. I called and they advised I did not sign up for the program, which was a lie. I finally escalated the issue to a manager that determined I did in fact sign up and the next day I was awarded the points. 1 month later I purchased more theme park passes and again was told I did not sign up. This time it took 3 weeks for someone to help me and the points were awarded. I went through this FIVE times with purchases but was only awarded twice. I was tired of fighting and called to cancel the card. The agent begged me to keep the card and he would have a manager call me the next day. No one ever called. I called back and was told there were never any notes in my account and that they would have a manager call me the next day. Ten days later I called them back and they said they knew nothing about my calls, points or even the program. She claimed to be a manager but was very nasty and rude. I cancelled the card with the nasty manager. They made the promise to pay points and refused and lied about it. I could have used a different card and been compensated. I will never use them again. TERRIBLE!

Don't call them, they won't help you. They are more anxious to get you off the phone than anything else.

I called to get help with a problem linking an external credit card to the Card Link Partner program. Twice they redirected to Sears credit card services because they heard I had a credit card issue and the third time they put me on hold to research it and then hung up after 1 minute.

They are useless people and a disgrace to Sears.