WSS

I ordered a pair of shoes for my grandson for Christmas and waited 2 weeks for them to arrive worn. A blind man could see those shoes were worn. I wish I could give zero stars.

Whent to the store airpark plaza Friday around noon lady ar counter latina black hair what a attitude returned shoes after I wore them in carpet at a casino for the first time put them in my room whent to play notice need wider shoes to tigh told her wore in carpet had a small mark sole she show me the sole and said only in carpet carpet was dirty told her maybe. Was stunt exchange them some other shoes lot of sizes missing I'm 20 30 couldn't fine anything on way out saw her again her thank you was don't were them outside test inside house zreally

Received used shoes took back to the store and was told I'd have to call customer service to send back the shoes. So I called customer service and they required pictures before they send me a shipping label for return. After doing so they finally after a week send me the shipping label with an expiration of one day so you have to print it out immediately or it will expire! Then after sending the shoes back and they received them it has taken several of calls to customer service and I still haven't received my refund. I ended up disputing the charge with my credit card and done dealing with these idiots. Never again. They purposely make it difficult and waste your time.

A number of negative reviews on here, but our transaction was perfect. We placed an online order for a Nike sweatshirt (in a style/size/color out of stock everywhere else) on 12/12. Our purchase qualified for free shipping. FedEx received the package on 12/13 and delivered it here in Ohio on 12/18. We are completely satisfied.

I just spent 25 frustrating minutes in WSS on Pico and Western, and I felt invisible. No help,no customer service, nothing ti make me feel welcome or wanted in that store. The staff was too busy standing around talking. I even stood there holding a Shoe high, practically begging for help, nothing. I guess they thought I wad stretching. I'm not claiming race, but all employees were Hispanic ( I am not). I don't know. But me and my people taking our money elsewhere.

FedEx delivered my package to my complex but to the wrong address and apartment number. After reading everyone's reviews, I realized this is a common practice of WSS. I contacted both companies and suggested reviewing the driver's GPS for that day. I also submitted photos (comparing the doormat), clearly showing the doormat isn't mine. The red-flagged customer service never provided a case number at the end of the conversation. After several calls, I was informed by customer service FedEx had denied their claim and that there was nothing they could do regarding issuing a refund. There is no escalation department to investigate this matter further. Ultimately, I was advised to contact PayPal and have them issue the refund. I will never deal with this company again. It's not worth the time and money or being inconvenient.

I ordered boots for my granddaughter they were not at all true to size. I returned them and ordered two more pair, 2 and 3 sizes bigger than she needs. The smaller pair were still to small. Bought these end of November for Christmas. Today, I asked to return them, and I was denied due to the 30 day policy expiring. No grace for Christmas gifts. The entire return policy here is awful. Even in trying to return the first pair I ordered, you cannot return through the brick and mortar store. It has to be by mail. Inconvenient. I won't be ordering here again.

Do not order from this company. They rip you off. I bought 2 pair of boots on sale that were too small. They were supposed to swap about for a bigger size. Instead, they gave me my money back and told Me I needed to rebuy them both at the full price. Even though I already purchased them At a sale price with other things that I kept. If they think i'm gonna give full price for something that I already paid a sale price for their crazy. This is one of the companies we need to boycott and never order from because they're stealing our money just like the chinese are stealing our freedoms.

I had been looking for adidas 3.0 shoes for men and found the pair I was looking for on shopwss. Prices were comparable with other sites including amazon, but then they were offering a second pair of the same shoes for $99 for both, which was a great buy... got my shoes today... shipping took longer than I would have expected from amazon or dhh, but I am really happy.

I seen your your ad for the first time I will never shop at your store after seeing your ad. Apparently you don't like white people okay cause there was not one white person in your damn ad so bye-bye

Went to the WSS store in Mesa AZ off country club. Absolutely worst customer service I've seen. Extremely rude. I rode my motorcycle from work to go buy a pairs of shoes. Have my work uniform on, stuff in my backpack from work, came in said hello to acknowledge myself there. Dude at front door told me to stop and I had to leave my backpack in the floor by the front door. I'm 51 years old, wearing dress shoes, slacks and a work shirt. I'm not there to steal anything. Guy said I couldn't shop if I didn't leave my back pack. Said ok and left. As I was leaving he was rude and said Bye loudly. No customers in the store. I'll be getting on google review and the local HOA boards to let everyone know. Went to Skechers and got two pairs of shoes.

I purchased a pair of Skechers shoes for my mom (88yo) that she had tried on in a store. I ordered them from WSS because they were significantly cheaper. The shoes we received were too tight for her, and so we wanted to return them. In order to return them they want verification from you that the product is in the exact same condition that you received them (i.e. Unworn, unaltered, etc.) except that they fail to indicate what meets their criteria for verification. In reality there is no way to actually verify this information. It just seemed like a way to delay processing a refund. Next time I will order from a company that has a better return policy.

On Black Friday I ordered 2 Hunter Green Nike Air Hoodies. They took my money. And said they shipt them and that they were delivered. They put the wrong address and said I needed to call FedEx both are refusing to give me my money or the items. The confirmation email I got even said an B address that dosent exist in my townhouse complex. So in don't know where they sent it. Also while speaking to them and asking for a refund or the items. They took 30 minutes to put a supervisor on and when they finalize did he was like it's your fault and we can not replace nor refund it was delivered. I kept explaining they missed a few numbers but he didn't care. So unprofessional.i can show the debit and receipt that I purchased what I did. I've never heard of a company doing this or making me go through the delivery service. For my refund. So they stole 105.00 from me and that is why I feel it's a scam.

They sent me the wrong size shoe (men's 7.5 not women's!?) and then wanted to wait to receive the wrong shoes before shipping the correct items. The guy promised (lied) to send when I verified shipping back, and still didn't ship for another full week. --Not taking responsibility for their errors-- 3 weeks later, I still don't have the shoes. STILL not sure the right size will arrive. And will keep watching credit card for additional charges.

Total waste of time and energy. Shop elsewhere! (And UPS's complete and utter lack of customer service contact makes it even worse. Both packages mysteriously delayed with no arrival estimate, updates or contact allowed. Boycott UPS.)

They are a SCAM I ordered here they took the money a day later sent an email saying order was cancelled and they would refund me my money! NO REFUND No shoes it's Christmas time no one wants to go through this and these people have no hearts! I contacted them through email, chat and over the phone no help what so ever all saying the same thing I will be contacting a lawyer and sueing for this awful scam DONT SHOP HERE ONLINE. This website will be SHUT DOWN

I am pleased with my purchase! I ordered my shoes, then I saw reviews after I looked up the company I had never heard of before and got such a great deal with. I was horrified to say the least. Even after getting the shoes, I was nervous about what condition they would be in. They looked new, but also looked like someone tried them on once and walked in them because the white part underneath was a lil dirty? Other than that, I have no complaints. They look new, fit pretty good, maybe a little tight across the top, but they stretch. I hope others have a Good experience with this company, like I did. Shoes went out same day I ordered and received in a week, so very timely!

Got used dirty shoes not just shoes J's no discount nothing worse customer care ever contacted footlocker as well seeing this is there problem to fixed them my self and ironed out the crease cause I know how there return policy goes(horrible and forever) they are so rude and cheap and value no customer they just want your money and give you garbage if you see something you like try it on in store and I guarantee they'll be worn a ton they don't carry brand new shoes buyer beware!

I ordered my grandson shoes for Christmas on Dec. 20. I knew it would probably not get there by Christmas, but as of Dec. 27 they still had not shipped them. I emailed and they emailed back assuring me they were working on my order and it would be out soon. Jan 1 I emailed them again, same thing was said they were working on my order it would ship out soon. Jan. 2 I asked if they would be able to ship them this week. Jan 3. I get an email stating the shoes I ordered were no longer available. This after several emails and them assuring me they were working hard to get my order out, and two weeks later my item is no longer available?!? So now I have to tell my grandson he has to wait even longer because I have to order them from somewhere else. These are just a few of the emails back and forth. I would give them negative stars if I could.

I bought some running shoes that fell apart at the toe. Rubber part split after a few months. Shoes should last almost a year not fall apart. These are not lower price but made shabbily to skimp on costs. Skip WSS and buy real brands online for less costs