ShopSpringReviews 45

I'm getting married in 8 weeks and ordered a pair of Tory Burch sandals. I needed my shoes asap in order to complete my alterations, but they never arrived. The post office won't take missing package requests until 14 days after it was meant to arrive, so I contacted the Spring Concierge. Their first reply was that they would contact Tory Burch to start a missing package claim. I emailed them back explaining my situation, and they said they would send me a new pair of shoes by the end of tomorrow.
These people are legit.

This site is just a scam. It sent me coupon code. I used it for my first order over $200. A few days later, I got an email telling me that my order is cancelled due to the item is out of stock. Come on, technology is so advanced how can this happen? But I chose to believe it for once. Later, they send me another coupon apologize for the cancellation. Then I used it to buy a different item, guess what, a few days after I placed the order, I got another email again cancelling my order saying they can't ship to my address in New Jersey.
What a scam!
Now the site has my name/address/credit card info...

I wish there's a way to erase them, but no.

I don't think it's a legit business and relevant bureau should investigate the website!

I placed an order for a Levi's jacket and received an order confirmation with an expected delivery date of a week to 10 days later. OK, sounds fair. A week later and there was no tracking number for the shipment a bit annoying, but if it shows up, no problem. Finally after 10 days I get a tracking number. A couple of days later UPS finally gives me an estimated delivery date. ShopSpring makes it seem like they're a retailer, but they're just contracting with manufacturers on demand drop-shipper. About three weeks between ordering and expected delivery date hopefully, it shows up. Definitely don't order from ShopSpring if you're in any kind of hurry.

I am a merchant with Spring and they provide the worst partner and merchant experience that we have ever received. They treat you poorly, and do not provide you any support when you need help. They do not honor your own sales policies regarding your own product, and try to dictate to you how you need to handle returns, and deduct funds from your account for returns that you never received and were never authorized in the first place. They do not respect their merchants, and only pay attention if you are selling large volumes with them. Otherwise, you are treated like garbage. Do not sell on their website, you will regret it. You have been warned! 0 Stars.

After the recommendation of a semi-famous fashion instagrammer, I thought this was a reputable store. It is most certainly not. I ordered 2 pairs of shoes and they were shipped in a bag. One box was almost completely destroyed. The shoes survived the shipping but one pair looked like one of the shoes had been a display shoe and had OBVIOUSLY been worn. I am trying to return these shoes as their website states returns must be made within 14 days, but I am unable to get a return shipping label or authorization from their website after emailing and online chat. Lesson learned and $100 probably lost.

They possibly have the worst customer service in history. If you email them some days it takes 2 whole days to respond to an email. I guess it just depends if they feel like emailing you back or not. I ordered an item from them on February 1st so that I could receive it by Valentine's Day. Seemed like plenty of time. Ended up being delivered on February 15th.

They sent me a bunch of promotional emails about referral money so when my roommate decided to buy something from them I decided she could be my referral. After a few days there is still no referral reward showing in my account. Contact them and they say nothing we can do. Basically ignore my questions and if I get a response it sounds automated.

Probably the worst customer service I've ever had.

Cancelled my order three times, and the reason was they mistaken my address as a freight forwarder's address. When i asked then to fix the mistake, was told there is nothing they can do! LOL... going back and forth with them couple times with Email since they do not have a number to call nor online chat, no solution! No solution on the mistake on their end! No customer service, not willing to resolve problems... not a trusted company!

I do not write reviews typically but this review is a warning! This place is a scam! I ordered a dress only to be told that it is not in stock however the charge remains on my account. I emailed customer service (that is a red flag I should have paid attention to!) because its the only way to contact the company. I asked for the charge to be removed. Not only has the original charge never been removed, my account was charged AGAIN AND it was set up as a recurring charge. Now I have to dispute all of this with my bank! STAY AWAY! WARNING! DANGER! SCAM!