ShopSpringReviews 45

Cancelled my order three times, and the reason was they mistaken my address as a freight forwarder's address. When i asked then to fix the mistake, was told there is nothing they can do! LOL... going back and forth with them couple times with Email since they do not have a number to call nor online chat, no solution! No solution on the mistake on their end! No customer service, not willing to resolve problems... not a trusted company!

I ordered an urban outfitters snooze set and received it promptly and in perfect condition. I found a few weeks later that the price had dropped significantly. When I reached out to customer service I was initially dismayed to find there was no contact number available; this evolved into panic when I saw all the negative reviews for shopspring online! But, while inconvenient, their online customer service promptly gave me a partial refund taking the adjusted price into account. Aside from the lack of phone number, I would order from this website again.

So I stumbled upon this site and they had this spring sale going a few weeks ago and I found these black Steve Madden boots. Well I quickly ordered the boots and after looked at the review of the company... Which I usually review first. I saw all these negative comments and got super sketched! I tried to cancel my order and I couldn't. Not even a week later and I already got my boots! They are perfect. They are a little tight, but other than that they fit perfect! Super cute, and absolutely nothing wrong with them. I'm not sure why all the horrible reviews. I will most likely order from them again!

First off I got an email after subscribing and having something in my shopping cart. The email stated thanks for subcribing Were happy youre already finding favorites on Spring. Heres 15% off to make them yours. Enter code HELLO15 at checkout. With a picture of the jacket I wanted above the quote and name of the jacket! When I first went to try the coupon code it worked great but I decided to wait because I needed to get paid before I spend any money this month. A couple days later I tried the coupon code and change the percentage from 15% off to 10% off and it also said now that the item that I wanted to purchase was unable to use the coupon code because it wasn't part of the promotion! But when I first tried it worked perfectly with no problems and it was 15% off not 10! I emailed the company and they said sorry but that item is not available to use with the coupon code. I explain to them exactly what happened and they denied everything! Why doesn't the coupon for 15% off even work anymore I said and they had no answer. I would never buy from this company! They are deceiving liars and I don't trust them at all! They lack in communication skills they don't understand that the customer is always right! I can bet my life on it that that 15% coupon code worked! I'll be sure to write more reviews on every site possible not to purchase from this horrible deceiving company. They false advertise through email blasts and deny and deny and deny when they are clearly wrong!

I do not write reviews typically but this review is a warning! This place is a scam! I ordered a dress only to be told that it is not in stock however the charge remains on my account. I emailed customer service (that is a red flag I should have paid attention to!) because its the only way to contact the company. I asked for the charge to be removed. Not only has the original charge never been removed, my account was charged AGAIN AND it was set up as a recurring charge. Now I have to dispute all of this with my bank! STAY AWAY! WARNING! DANGER! SCAM!

After the recommendation of a semi-famous fashion instagrammer, I thought this was a reputable store. It is most certainly not. I ordered 2 pairs of shoes and they were shipped in a bag. One box was almost completely destroyed. The shoes survived the shipping but one pair looked like one of the shoes had been a display shoe and had OBVIOUSLY been worn. I am trying to return these shoes as their website states returns must be made within 14 days, but I am unable to get a return shipping label or authorization from their website after emailing and online chat. Lesson learned and $100 probably lost.

Would never buy from them anymore. " Free Shipping and Free Return" is impossible! Once you paid you are done. You couldn't get email and customer service answered.

I ordered an Owen NYC handbag on the Spring website and the page stated there was 3 bags left. I placed the order and when I received my confirmation, it stated it would be shipped out and received by March 11-14. Up until this morning (3/14/17), the Spring website showed there was 1 bag left.

Two days ago after not receiving my bag, I sent an email to Spring inquiring about my order. I had ordered another product from their website and received it within 4 days.

Spring customer service stated they would check with Owen NYC and get back to me. It is a bit frustrating that they have no live customer service to contact. After waiting two days, I was informed that Owen NYC screwed up and they were out of stock on the product I ordered. Unacceptable in this day of age with real-time inventory.

And I had to contact Spring to inquire about my order - if I had not contacted them, would I still be sitting here waiting for my order? MOST LIKELY which is unacceptable and horrible service.

Their answer to this snafu was giving me a $15 credit. Ridiculous.

I had high hopes about shopping at Spring but they have lost my business.

I have had difficulty getting in contact with customer service in regards to getting a refund for a return. I understand the replies may be delayed because they're basically acting as a middle man between the customer and the vendor, but that does not excuse their inability to respond in a timely manner. They claim to respond within 24 hours which is not accurate. If you know your size then sometimes you can get really good deals, but if you're unsure of sizing I would avoid ordering things to try on with their so called "free shipping and free returns" advertisement

I read all the reviews on here about how awful Shopspring was but have always fancied myself a rebel so I went ahead and ordered 4 items from 3 different companies from them. However, because of the customer service reviews I ordered things I knew would fit (a couple tees, sweater, & bralette). I received all of my items in perfect condition in less than 7 days with detailed return instructions for each. I don't know if I have EVER reviewed a company before but I got amazing deals, 25% cash back, and quick shipping. I will definitely use them again and I suggest others try them too.