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ShopSmarter

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Pennsylvania
1 review
31 helpful votes
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Almost got me until...
January 17, 2018

I saw this advertised after making a purchase on Walmart.com. I was ok with everything right up until they asked for my credit card info. Right away my feelers went up and I knew it was a scam. I don't care If it was Walmart.com. I would never give any company that I am not doing business with my financial information. Nobody gives you nothing for free nowadays and there is too many dishonest people and scammers out on the interwebs! To those who have been scammed you need to file a complaint with the Better Business Bureau, and contact the Attorney General's Office in Connecticut, so that they can put an end to these kinds of scams!

Date of experience: January 17, 2018
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Michelle,

I apologize for the confusion you had regarding the membership fee. We do believe that it is clear that ShopSmarter.com is a membership service. We list the charge 3 times prior to you being billed. It is first right next to the field where you enter your credit card number, again in the terms and conditions that you must agree to prior to signing up and lastly the membership fee can be found in the welcome email that you were sent upon signing up.

Please let me know if you have any questions!

Thanks!

Florida
1 review
6 helpful votes
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BEWARE
July 19, 2017

Made 1st Wal-Mart online purchase today and while processing purchase this company kept popping up and, frustratingly, kept declining their services. Wal-Mart.com says they have zero affiliation with ShopSmarter. I received numerous emails from them following day then finally "unsubscribed" from what I never subscribed to. Latest email tell me I'm "cancelled effective July 24th", same as delivery date of purchase. And, I won't be incurring any charges.? Wal-Mart, if they truly have zero affiliation with ShopSmarter, has been compromised.

Date of experience: July 19, 2017
ShopSmarter R. ShopSmarter Rep
over a year old

Hi there,

We're sorry for causing you frustration. Walmart is simply a retailer we advertise with. We offer 10% cash back, coupons and price comparison at over 1,000 online retailers and Walmart is one of the most popular amongst our active members! We can assure you we have not in any way compromised their site security.

It sounds like you signed up for ShopSmarter but cancelled while you were still in your trial period. After signing up, members get to check out our site and do some shopping free, for seven days with the option to cancel their account without ever being charged. After the trial period, members pay a monthly subscription fee to continue accessing our online savings benefits.

If you have any other questions or concerns, please feel free to contact help@shopsmarter.com for further assistance. Thanks!

Sincerely,
The ShopSmarter Team

Nebraska
1 review
7 helpful votes
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Feel Scammed. Clicked to get 10% off Bed Bath & Beyond to save $20 but it cost me $171.28 in monthly $9.97 fees plus $179 the first month. I didn't catch it on credit card because it was same time I signed up for other services like WalMart +, Instacart, DoorDash, etc. but I caught it now because I cancelled all of those services and the charge was still there. I requested cancellation yesterday and just received confirmaion email but they're still going to charge me for June making total loss $181.25 - $20 = $161.25.

Date of experience: May 7, 2022
ShopSmarter R. ShopSmarter Rep
over a year old

We're sorry for any confusion regarding the membership fee. Please reach out directly at Help@ShopSmarter.com, we will be happy to help.

California
1 review
2 helpful votes
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Used the program as it was intended, made several purchases that I had to make anyway using their site/system to access the stores where I was shopping already... including a couple of big ticket items like a dishwasher (Sears) and 2 new computers (Best Buy)... received a check as expected at the conclusion of my first quarterly payout cycle. My only complaint is that I quickly maxed out their $1000 annual cashback limit within the first 3 months... but that is well worth the $12.97 monthly fee.

Date of experience: July 24, 2017
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Jon,

Thanks so much for coming here to share your kind words! We are certainly impressed with your online shopping skills!

Please feel free to contact us if you have any questions regarding your membership.

Sincerely,
The ShopSmarter Team

Michigan
1 review
6 helpful votes
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Dont get $#*!ed
October 8, 2018

9.97/month and they dont deliver. On pop up page it didnt say anything about cost but in terms of service no amt was mentioned. And it said fees could rise. I just wanted to know the cost and went thru all that crap till i googled that $#*! hole scam.

Date of experience: October 8, 2018
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Dryfus,

I'd be happy to look into your account for you to ensure that you receive the rebates that you are due. Please reach out to me directly at Help@ShopSmarter.com and please reference Customer Loyalty #A28.

Thanks!

Mike
ShopSmarter.com
Customer Service Manager

Florida
1 review
14 helpful votes
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I thought, why not get a 10 dollar rebate? I saw that it asked for my card number which I thought was very suspicious. I looked up reviews right before I finalized the service and boy am I glad i did. I almost fell for it. DONT DO IT!

Date of experience: October 29, 2017
Canada
1 review
2 helpful votes
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A place my order in September 2023 and it's January 2024. Still waiting for my refund to come through. Every time I email them, they just ignore my email. It's a scam company.

Date of experience: January 3, 2024
India
1 review
0 helpful votes
Follow Dileep S.
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They have deducted $450 from my checking account and did not rebate a single dollar. When I reached out they are staying it's for membership and they have charged $41 dollars for membership for few months. When I reached out to them they are saying they will refund 6 months money. Which is just $55. Big Red Flag

Date of experience: January 31, 2023
ShopSmarter R. ShopSmarter Rep
over a year old

We're sorry to hear about this experience Dileep. Please reach out directly at Help@ShopSmarter.com, a member of our team will be happy to help.

Pennsylvania
1 review
16 helpful votes
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Thought I was signing up directly with Best Buy, the sign up came at the end of a TV purchase online I just made, had Best Buy logo on the form, gave them my credit card information. I'm usually pretty good recognizing this stuff but they were VERY slick. I feel a bit dumb but hope I can warn others. Fortunately my Bank picked it up as fraud before I called them.

Even called ShopSmarter on the phone and they tried to tell me they are an authorized partner with Best Buy! I hope not...

Date of experience: February 28, 2021
ShopSmarter R. ShopSmarter Rep
over a year old

Hello, we're sorry for any confusion regarding the membership fee. If we can be of any assistance please reach out directly at Help@ShopSmarter.com.

Minnesota
1 review
0 helpful votes
Follow NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO N.
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I went into my credit union account and saw a couple charges on my card. I don't know who they are and I don't want them. I'm contacting my credit union Monday. I didn't even buy anything with them. NO PURCHASE. How can I get out of this?

Date of experience: August 14, 2021
ShopSmarter R. ShopSmarter Rep
over a year old

Members are free to cancel their membership at any time, if we can be of any assistance please don't hesitate to reach out directly at Help@ShopSmarter.com.

Georgia
1 review
8 helpful votes
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Membership fee
February 1, 2017

Don't make your fine print soooo fine that one doesn't even know that they have been made a member and that gets revealed when the fee gets charged on the CC one fine morning. I definitely want to STOP this "membership". Have written to customer service. Seriously hoping they will revert soon.

Date of experience: February 1, 2017
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Amy,

We're sorry to hear about the confusion regarding our membership fee. To avoid being charged, trial members must cancel their account within their 7-day trial period if they do not feel they'd benefit from our site. If a member chooses to stay on board past their trial period, they are subject to the $12.97 monthly fee in order to access our savings benefits. This information is stated directly above where users enter their credit card information at sign up.

If you'd like to cancel your account immediately, all members have the ability to do so by logging in and accessing the HELP tab at the top of your homepage. You can then click the icon labeled "cancel", and select "finalize cancellation request" when prompted.

For any further questions, please contact customerservice@shopsmarter.com. We'd be happy to assist you with anything you need. Thank you!

Sincerely,

The ShopSmarter Team

Texas
1 review
0 helpful votes
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I had to stop my account because of financial reasons and my card was lost/stolen. They refused to allow me to reopen my ShopSmarter account and then I could not reopen another account either. The customer service on the phone told me to open another account but it would not allow me to do so and then I started a chat with an agent to try to figure out what the problem was and she was in such a rush to close the chat and she would not allow me to ask all of my questions and she kept wanting to end the chat. She said that she referred me to another department and now I have to wait on a response from them. Customer support via telephone was very understanding but the chat agent did not seem to care about the customer and she kept refusing to allow me to ask complete questions so I just gave up on her and she immediately closed the chat without even saying thank you or goodbye or anything,

Date of experience: December 3, 2022
Kansas
1 review
5 helpful votes
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Scam
January 27, 2021

Purchased several things by the book according to their rules. Made several large purchases and had my discount not applied. Emailed customer service for them to tel me it will be between 2-8 weeks before issuing my discount. (If they didn't resolve the issue). 8 weeks later, after I had to reach out again, they said it was denied. They won't respond to my emails or calls. Garbage company and garbage people who make money scamming. DONT USE THIS CONPANY!

Date of experience: January 27, 2021
ShopSmarter R. ShopSmarter Rep
over a year old

Hello, we're sorry to hear about this experience. Please reach out directly at Help@ShopSmarter.com, we will be happy to look into your account.

Canada
1 review
19 helpful votes
Follow D C.
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A $10.00 coupon was offered to after I did a purchase from a reputable company (Bed Bath & Beyond) and the shopersmaort company requested my CC number and instead of crediting my account they started debiting it: $2.00 first they $14.00 then $27 until my bank flagged it. And put a stop to their scam. These are thieves BBB should shut them down before they scam someone else!

Date of experience: June 2, 2020
ShopSmarter R. ShopSmarter Rep
over a year old

Hi D. C.

Sorry for any confusion regarding the membership fee. Please reach out to me directly at Help@Shopsmarter.com. I will be happy to help you.

Thanks,
Samantha
Customer Support Supervisor

California
1 review
0 helpful votes
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The worst Company I have ever encountered. I dont know in USA how its existing. I already sued this company. I had 500$ cashback on my flight booking I have email confirmation even earned cashback email still they are not ready to give my cashback

Date of experience: September 19, 2022
Oklahoma
1 review
29 helpful votes
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I understand there is a monthly fee. But I shop a lot online and think the 10% cash back is of value to me. So I took the offer.

Did a lot shopping through Christmas. And just got a letter that they think i'm buying for business purpose and closed my account!

So now they are keeping my cashback reward from vendors and I'm out of close to $1000!

Date of experience: January 9, 2018
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Jun,

If we locked your account due to business purposes, you should have also received an email from us, allowing you to explain the purchases to us. If you still do not believe your account should have been shut down, please contact me directly at Help@ShopSmarter.com.

Thanks!

Georgia
2 reviews
27 helpful votes
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I read the negative reviews and I don't get it. It seems like a problem with Bed/Bath/Beyond. I spend a lot online and always look for a ShopSmarter merchant. I get paid frequently and am very happy. You need to spend over $10o/month to benefit, but my family shops almost exclusively online except for groceries. I can assure anyone it is not a scam, and I hate to see good businesses get bad reviews.

Date of experience: March 2, 2019
ShopSmarter R. ShopSmarter Rep
over a year old

Hi John,

Thanks so much for this positive feedback! As you know per our program guidelines, ShopSmarter should be used for personal purchases only.

Thanks & Happy Shopping!

Samantha
ShopSmarter
Customer Service Supervisor

South Dakota
1 review
8 helpful votes
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Scam
October 14, 2018

I bought something from Best Buy Online in May and somehow you started billing my credit card $9.97 monthly. Never wanted to and never want to be a member in your company. Please send a credit for what i have been charged so far. I was told my ID was *******N

Date of experience: October 14, 2018
Washington
1 review
8 helpful votes
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SCAM
July 16, 2018

Buyer beware! Tell everyone you know to bewared and to check for charges from SHOPSMARTER.COM on their credit cards!
I am not sure how this happened. We are very careful to review our bills. I am not even sure how long they have been sucking money out of our account!

Fortunately we were issued new credit card/numbers and received a letter in the mail from our credit card company indicating that future charges would not be honored. Thank goodness!

Please tell everyone you know to be aware of this scam!

Date of experience: July 16, 2018
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Ariel,

I would be more than happy to explain to you how you joined, as well as issue you a full refund for any membership fees incurred. Please reach out to me directly at Help@ShopSmarter.com and reference Customer Loyalty #S716.

Thanks!

Mike
ShopSmarter.com
Customer Service Manager

Texas
1 review
9 helpful votes
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SCAM! STAY FAR AWAY
November 25, 2020

They are low-life scammers. Don't trust. They shut down my account for no reason and no explanation. Every time I call, they are say they are "escalating" this to their management. Well, their management team is weak and spineless. They never call. They don't have the guts to. I've made several purchases with them to where my savings was close to $1,400.00. SmartSmarter has no business ethic's. Go with other discount websites. IT'S A SCAM. STAY AWAY!

Date of experience: November 25, 2020
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Craig, we apologize for any inconvenience. If you have any questions please reach out directly at Help@ShopSmarter.com.

Overview

ShopSmarter has a rating of 1.5 stars from 331 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShopSmarter most frequently mention credit card, customer service and bed bath. ShopSmarter ranks 689th among Discount Shopping sites.

service
52
value
50
shipping
30
returns
33
quality
39