ShoprunnerReviews 162

Placed an order through FragranceNet exactly 5 days ago! Haven't received a tracking number yet and there was an option to get FREE 2 day shipping through "Shoprunner" if you spent $100 or more, which I did! So when choosing my shipping method I chose the Shoprunner Free trial with FREE 2 DAY SHIPPING (Business Days I understand!). Long story short, it's Christmas DAY and I don't have the gifts I ordered for my mom, my grandmother, or my teenage cousin. I feel like a huge $#*!! Thank you Shoprunner! Bull$#*!! Unbelievable! Never have I ever gone 5 entire business days without receiving a tracking number...

I ordered iPad Air 2 with "Guaranteed 2-Day Free Delivery" but it will take 7 days to arrive. ShopRunner states "2-Day" Shipping means that the item(s) will arrive at the shipping address within 2 business days from the time it leaves the warehouse. The item left the warehouse in one day, so what is the excuse for being 4 days late? Their customer service is miserable and will reply within 48 hours. Laughable! 48 hours to respond from a company that supposedly ships within 48 hours. What kind of customer service is that?

By the way, according to ShopRunner, I saved $9.95 on Free 2-Day Shipping, that was free to begin with.

What a total p. O. s. Company - I hope a class action lawsuit puts them out of business.

I just recently bought a new computer from Newegg.com and a free 2-day shipping option was available through ShopRunner for my package because my purchase was over a certain amount. Shortly after ordering my package I decided to look into ShopRunner and found nothing but nasty reviews for the service, so it had me pretty worried that I would get the package late or damaged or some other non-sense. But I had no issues. I ordered the item on Thursday night and it arrived Saturday by noon. So no promises broken there! I believe I should mention that I am in NJ and Newegg's fulfillment center is only about an hour and a half from me, which could have been the reason why my package arrived so quickly. Overall, I am pretty pleased at receiving the service that I was told I would receive. To anyone offered this service for free, I would highly recommend giving it a shot.

On occasion they will back up their claims of sending items with in two days. Unfortunately half of the time that I have used them, the shipping arrives at standard mailing rates, which has caused me to miss deadlines. If you have something that is time sensitive, ShopRunner is a bonafide disappointment. What's worse, is that they offer nothing as a recourse; no discounts for membership, no extended membership, nothing, giving as an excuse other circumstances as the probable reason for the delays. Yet they still expect you to pay (after the trial membership) for services they fail to render. STAY AWAY!

I recently got an AMEX card and was offered free two day shipping via shiprunner on my purchase. However not all of my items were eligible for it so I ended up getting the two day shipping for half my order and regular shipping for the other half. I placed my order on September 30th and the "two day shipping" items are not expected to be delivered until October 5th... the same day as the regular shipping. An absolute joke. Don't actually expect two day shipping.

Shoprunner was offered free for one year with a purchase from one of my favorite on line stores. I thought this would be a good thing as this on line merchant really takes their time in sending out orders. With Shoprunner, I figured it would cut at least a week or so off the timeline. I bought on a Friday, the shipping estimate said I would get it Wednedsay. Its now Wednesday and my stuff just barely made it out of the warehouse, and the tracking shows no delivery date in sight. Total crap, makes me hate them and the merchant who gave me this crap too. I can wait to have my stuff but I really really hate being lied to and that is what this is- a huge lie. I was ok with Wednesday, after all, it was going into a weekend, but waiting 5 days to ship my stuff when it should have been rolling up to my door is crap. I got this for free but I really feel bad for those who were conned into paying for it.

Placed an order on Friday, had to spend $25 to get the free, 2 day shipping. Turns out, it won't be here til late Wednesday! Called Shoprunners customer service number and told them I was leaving town Wed am, so it will have to sit on my front porch for a week. His response? "Yeah, well, UPS and all those guys have a different definition of 2 day shipping" When I asked about the $25 minimum, he said "So, some of the retailers have started implementing a minimum fee- we really have no control over any of that." Can you say "False advertising"?

I ordered a package online and chose Shoprunner 2 day shipping since I wanted it to be delivered ASAP for my friends birthday. There was delay in the delivery and the status showed it will be delivered in 3 days ( while ordering it showed 2 days!) so I waited one more day but the package did not arrive. When I again checked the status, it said the apartment number was wrong! I had to call UPS to check the shipping address and they said my apartment number was entered WRONG by the SHIPPER ( I checked my order confirmation email and it had the correct apartment number) So Shoprunner did not give the correct apartment # so UPS was not able to deliver my package. And because it was already a Friday, they said they cal deliver it only on Monday.So, my 2-day garunteed delivery package is now being delivered after 6 days which is after my friends Birtgday.If only Shoprunner had given the correct shipping address, I would have got my package in 2/3 days and I would have given my friend her birthday present on her birthday! I was using a free trial of Shopprunner, now I am not going to pay for it to be a member. I am Amazon prime member, and never faced a situation like this. How does Amazonm manage to do and Shoprunner is not? Guys, please don't trust Shoprunner shipping.

I have ShopRunner for free from American Express. I am surprised that AMEX has affiliated themselves with this bogus business. I went to buy a watch from Fossil... there was only one... say it again... one... watch they met the criteria for the free 2 day shipping... I looked around a bit more... many restrictions... it's false advertisement and it's bogus... I won't try it again. I am not sure why any business would affiliate with them.

Ok, if I wasn't getting this service FREE with my Amex, I would be pretty upset. I have used it many times and the "two day shipping" is never less than FOUR business days. Not just two business days, but usually four or five! Plus, now I notice that some stores have a $25 minimum before Shoprunner is free! Outrageous. If you have to pay for this service, save your $$. It is totally not worth it. They really should change their policies and not be promising two day shipping. It NEVER works out to two days! Perhaps they are using donkeys to ferry packages instead of planes and trucks? Not sure, but the only thing I would do is to RUN from Shoprunner and not use it in the future for packages you want shipped immediately!