Charlene M.

Quicker and less confusing AND less expensive than any other contact order I have placed at any other site... including re-orders!

Customer service is very poor, and you can almost see them setting a timer when they go to talk to their supervisor and come back on to say they can't help. I wanted to exchange a Chaco for a different size. They have both the size I need and the size I have, so they have not lost any sales due to my having a shoe since late October which I purchased for a Christmas gift. They have a 60 day return policy which I didn't realize and is much less than most places. I had the shoes for 66 days. Their Holiday return policy is 90 days but starts on November 1. I offered to pay shipping both ways, Still nothing. Then they offered me a $5 credit which would have brought the wrong size sandals down to $72. It it's me I make a concession for the customer and do an even exchange rather than lose their business which they can see has been frequent. I would rather pay more at Zappos than ever deal with this company again. Apparently they don't publish their poor reviews, so their 4.5 star rating is fraudulent.

I had a single 3 page document to convert from Word Perfect to Word on my Mac. The instructions I googled did not work for me. I finally came across Zamzar and after reading the reviews decided to try it. I had the documents emailed to me in a matter of seconds. It was fast and free, and I didn't come across any hidden catches or small print, etc. Thank you Zamzar.

I have ShopRunner for free from American Express. I am surprised that AMEX has affiliated themselves with this bogus business. I went to buy a watch from Fossil... there was only one... say it again... one... watch they met the criteria for the free 2 day shipping... I looked around a bit more... many restrictions... it's false advertisement and it's bogus... I won't try it again. I am not sure why any business would affiliate with them.