ShopGoodwill

Most purchases get shipped quickly but there are few stores that needed threatening with paypal chargeback bc of lack of communication and late shipping. Stopped using online shopping bc of it.

I have enjoyed the site for buying alot of items and been using it for almost a year or so, the shipping is highly priced and can be a hit or miss on packaging. Recently i had a permanant overdue charge that they wouldn't take off even though it wasnt my fault, i was paying WITHIN the time it gave me, was waiting till the end to combine shipping with another item, but it stopped giving me option to pay before the deadline closed. The day after that extra past due had made me unable to bid on a item i was waiting all day for and lost it. Deciding on whether i should keep buying from them or not after that. You can find good deals but usually its cheaper to buy it elsewhere most of the time. I would give it better rating if it wasnt for there system being poor and unable to fix there own mistake.

I've purchased some nice items from SGW. But I've also purchased some duds and flukes. There is no recourse if you purchase a bad or defective item. They claim the items are as-is and not tested. I purchased a $360 guitar that is unplayable because the neck is warped. According to SGW, the item is as-is... even though no mention was made of a warped neck. I wonder if PayPal has any protection against defective products because SGW will not stand behind their items.

Ususally Goodwill is just a few days behind on shipping. It's understandable due to employees battling covid throughout the pandemic and such. But The Redwood Empire Goodwill specifically told me that my order would be shipped last Friday - eight days after purchase - (This is Tuesday) and was not. When I inquired the 2nd time I was advised that their store was waiting on shipping/packing supplies. REALLY? You guys can't maintain a level of supplies to fulfill your customer's shipping needs? You guys couldn't have gone to a Wal-Mart or Dollar General and picked up some supplies to hold you over til the actual shipment arrived? Way to go in putting your customers FIRST! You have exhibited very poor management skills and inventory awareness making for a poorly run business. People should NOT have to wait 11 days to get tracking because you can't pay enough attention to detail to order shipping supplies to stay fully timely and functional in your operation. SHAME ON YOU GOODWILL OF REDWOOD EMPIRE! I can not recommend purchasing from this particular store if you want your goods in a timely manner.

I put a bid on the online goowill auction for a guitar hero and won the auction for it. I received an empty box. How can you show the box and claim its a guitar hero controller set when the box is completely empty, it wasn't factory sealed when i received it and the box was obviously light and empty. I only hope others will see this as a buyers beware before purchasing from goodwill online.
Edit for update they refunded me and apologized. The are short on staff so it took awhile (about a month) to reply back to me.

I have purchased 3 electronic item off of them that where total junk! Their disclaimer says buying as is. But all three items where "tested and power on" one was a 5 disc cd changer sure it powered on, but the darn tray would not come out the laser tray was stuck and gears where broken. No discloser of that. But I have bought other items that where just fine. Stay away from electronics from them!

Really watch your check out receipts because it appears to be regular practice to charge obscene shipping charges and by that I mean an item posted as 2 pounds on bidder page suddenly became 33 pounds at check out and it keeps happening over and over again. If you contact the store they will correct it but it happens so much I have to believe it is intentional and making them lots and lots of extra money when people check out without looking, shame on you Goodwill. Good stuff bad shipping.

I just purchased a small costume jewelry pin for $4.99 from shopgoodwill.com. When I checked out, the shipping and handling fees were $15... making my bargain not so much a bargain with a total in excess of $19. My fault - I should have read more closely.

If you want to resale items online... ya gotta be able to compete with your competition. And because of that, I don't think they'll get away with these preposterous fees for much longer - but, in the meantime... shop around on other sites like EBay, Mercari, Etsy etc for the item you found on shopgoodwill.
I don't dislike the online Goodwill shop - I just believe they'll find that seasoned online buyers will, eventually, expect Goodwill to be more in line, competitively, with the majority of other resale businesses.

Eh, it's okay for me. I've gotten some good deals on some unusual things. Make very, very sure you always check the estimated shipping BEFORE you bid on anything to avoid unpleasant surprises as they always seem to use the most expensive shipping method possible. I just won an auction for $18 for something that weighs nothing, and the shipping charge they slapped on it put my total in the 30s.

When I originally found this website, I thought it was a hidden gem where I could find great deals but with the outrageous shipping and handling charges, these supposedly great deals go out the door. I ordered an item(for a considerable amount of money) and it came to me with a hole. Since the item description had called the item "good" condition, I messaged the seller and after back and forth communication around a week and a half later I got an email saying i would be refunded. It's yet to go through to my bank account but assuming it goes through, i'm pleased with that customer service.

I'm always very careful when looking at items to bid on and they're shipping prices you can get a pair of earrings that weigh less than an ounce but the shipping weight is 6 lb. That is totally ridiculous. The thing that kills me about shopping on shop Goodwill is the amount of stuff I receive completely broken and smashed. Getting your money back is almost impossible for something that is destroyed. Any other eCommerce service would return your money no questions asked but not shop Goodwill. I spent quite a bit of money on there over the years and for the most part they're jewelry lots are worth it. But if you're getting anything that can get smashed in the mail it definitely will. The final box I received of figurines was obviously smashed before they even put it in the box very disappointed.

Ive have good and bad luck with this site. I believe they got employees/friends/family helping to bid up the prices just to make an extra buck. Shipping and handling prices are $#*!ing insane. 15 or more to deliver across 1 state for an item that weighs 3lbs. Seriously wtf. Keep an eye out on items with signatures, not all come with a coa, so you gotta do your own investigation on if you think the signature is legit.

Each goodwill store has its own items, you'll see the same name bidding on items, but they wont bid on something another state away... that tells me there some questionable bids going on.

Outrageous shipping prices. They'd sell so much more if they'd post reasonable shipping and handling prices. I work for USPS, and shopgoodwill.com is definitely waaaay over price on charges.

I recently bought an older Asus computer. The system was listed as including a 120GB SSD which is an expensive and sought after component and caused the system to sell for likely twice what it would have otherwise. When it arrived it didn't have an SSD or any drive of any kind. I reported to *******@shopgoodwill.com and was given a "low" priority and told that it had been forwarded to Goodwill of Silicon Valley who was the actual seller. After a week I called the store and spoke to an employee who took my ph number and said his manager would call me. I never received a call and my account was disabled which from what I've read is typically what happens to anyone who registers a complaint. I was not unhappy with the computer itself as it was very nice, I was polite and told them I didn't want a refund or anything else just wanted it known so it wouldn't happen to anyone else. I was willing to overlook the fraud on the part of Goodwill of Silicon Valley and just buy from other locations but apparently politely reporting misconduct with no demands is enough to get you banned from their service. I gave them a 3 out of 5 because the computer itself was nice even though because of their misrepresentation I paid likely twice what it would have sold for otherwise.

The people at each goodwill location are not trained to accurately or complete describe items. Example: testing is considered complete if they plug anime in ir install batteries and some lights come on they don't know if it's an error light or if the actual functions of the item are working. They describe an item as a womens large but they dont measure. Actually it was a large but it's a girls size large. I am a size 8 woman. Perfumes expire in the description they should picture the numbers on the perfume in 9order for a person to check the code to determine if its only 6 months expired or 6 years. When you inquire about an item it may be days before you receive a response too late to make a decision about wise bidding, its it is on a weekend you wont hear until the second weekday after the weekend. Fifty percent of what I've bought has been dead on arrival ir advertised as new with tags but when it arrives it's obviously dirty and has been worn with ripped seams etc. Buyer beware.

When you say estimated shipping (which is always too high) then why do you not return $ if shipping is lower than your estimated price?

Each site is independent. Some ship responsibly. Others are a total ripoff. Other stores... like the one in Indiana... lose the items you won... if you won them too cheaply.

I have purchase many items (a lot of jewelry) from this site. Most are described accurately but occasionally just junk, broken or missing stones that weren't noted.
I am careful to watch the shipping costs as some are outrageous. I have seen less than a pound weight for an incredible amount and I have bought 18 to 20 lbs. of an item that was $6-$8 for shipping. As time goes by they seem to be getting better but all of this is donated. I'm sure everything in good shape ends up on line. Never find anything decent at the local stores and then the prices are ridiculous. Hopefully, they keep working at it. It's for a good cause. On the plus side, the shipping is usually fast and the packaging is great, which says conscientious employees. And, in the stores the employees are always friendly and helpful. So, with all the excess shipping give them a raise.

A couple of times I won and then bid on so many items I could not afford shipping on and realized that I had other things to do than pay high shipping cost. I also didn't know anything about the site and then came back found out they closed all my accounts lol. I was on goodwill for 1 year and just this year I caught myself having to send tons of messages to plead that they reopen my account and I apologized for not paying. I failed to realize that you got to think about others that bid and could have won it. So they reopened my account and I am very careful at what I bid on now. But lord ham mercy the cost of that fur coat DONNYBROOK was crazy it was $100 and had stains on it. I paid $20 for the Victoria secret shoes that had stains on it. You can honestly find nice stuff but be careful on shipping cost. I find myself looking at the 1 cent ship auctions now.

Yes, the ShopGoodwill online site charges very high shipping. They say it's because of the shape or the size of the item, but I've seen small items that weigh only a few ounces listed with ridiculous prices for shipping. I don't buy anything electronic on the site anymore after getting burned several times. They most times make sure they stipulate that the item is "untested" and that the buyer needs to take that into account when bidding because there are no returns. How much trouble is it to plug something in for 20 seconds to see if it turns on, lights up, gets warm, etc?! In my opinion, they are trying to offload non-working items on unsuspecting buyers. I have also heard that employees go on the site and bid items up so that buyers are forced to outbid them. I have seen items like gift cards being bid up to almost the amount on the card! Who does that? Fur coats that they were gifted with being listed with a beginning price of over $400! A Chanel purse went for over $1200 when you can find them for less than that on eBay. I think people believe that because it's on "Goodwill" that it's going to be a good deal no matter how much they pay for it. I ALWAYS crosscheck every item I want to bid for on Amazon or eBay. MANY times it is not a good deal on ShopGoodwill when you add in the shipping and handling. I'm not saying that there are not good deals to be had on the site, but you have to be savvy and do your homework before and during bidding.

I've spent probably $500 on this site because you can find some very rare items for a good price. The caveat is, as others have noticed, that the shipping is easily twice what the cost should be. Also, beware of getting into bidding wars. The user can't view the maximum bid for an item, so when entering what is said to be the minimum bid you are likely to be told you have been outbid several times before you are finally granted the highest bid.

It is also suspect that many collectible items (video games, rare toys and board games) will be bid up higher than the worth of the item - especially when factoring in $20 or more in shipping. Whether this is done by Goodwill employees or uneducated shoppers, I do not know.

Apart from possibly excessive postage and packaging, although I did receive the item overnight, and the concern about possible shill bidding driving up the price, I bought a vintage replica ring in perfect condition, it looks like new, and I am very happy with it. The remaining few new ones of this ring were being sold on ebay at the time for over 3 times the price I paid. I would be wary of buying anything else from this site for the reasons given by other people here, with which comments I mostly agree, but in this instance I'm very happy to have this ring.
I am revising this review because I have since bought a second item which I just received today, this time a necklace from Middle Tennessee, and although I have no complaints about the necklace itself, the postage charges were excessively high. They charged me $7 for sending a flat necklace in a small, barely padded envelope, and depending on whether it was considered a letter or a large envelope, it only cost them either 68 cents or $1.15 plus the cost of the flimsy little envelope that shouldn't have cost more than 50 cents if that. I think a couple of dollars of what I was charged was a handling fee. Like others have said, everything these people sell has been donated to them, and they are supposed to be helping people who are disadvantaged in some way. They certainly don't need a handling fee, nor do they have any good reason for charging so much more than the cost of the postage and the envelope. They can be a good source for discontinued, vintage items that are rare and hard to find, as long as there isn't much that could be wrong with them (like jewellery in my case) and that's the only thing I've been interested in buying from them, but with their dubious business practices that they seem to have been able to get away with due to being a charity, they are going to alienate more and more customers, I think, judging by the bad reviews here. Many more people probably have bad experiences than actually take the time and trouble to write reviews. At least this time, thanks to the reviews here, I knew better and didn't make anything but the smallest bid at a time so as to try to not invite shill bidding. I'm now starting to use shopgoodwill.com as a source of some available older items and then searching elsewhere for them on websites where the sellers are held more accountable for their actions.

Many items are described incorrectly, often photos of items are unclear as to the condition of item or through the unskilled workers often overlook major flaws with an item.
As others have mentioned the S/H prices can be outrageous - same item on Ebay, same item on 'Shopgoodwill' can be 3 times higher than Ebay.
And with Shopgoodwill there are no refunds.
You would think all items on Shopgoodwill are donated - So why the highly over priced S/H?
Greed has become rampant w/Goodwill as with taxes in the US.
>>New added 9/28/2015 - Shopgoodwill had a Game Camera marked new in box (NIB),
I bid on this game camera and won, still a good buy well below retail price. After a long wait the game camera arrived and I soon discovered it was not NIB and so I opened the battery side of this camera only to find 8 AA batteries dripping a substance throughout the camera. The camera was destroyed by the leaking batteries - I lost $86.00 because of their No Return Policy. I do not know of any business that can get away with this kind of robbery.