reginald C.

I recently bought an older Asus computer. The system was listed as including a 120GB SSD which is an expensive and sought after component and caused the system to sell for likely twice what it would have otherwise. When it arrived it didn't have an SSD or any drive of any kind. I reported to *******@shopgoodwill.com and was given a "low" priority and told that it had been forwarded to Goodwill of Silicon Valley who was the actual seller. After a week I called the store and spoke to an employee who took my ph number and said his manager would call me. I never received a call and my account was disabled which from what I've read is typically what happens to anyone who registers a complaint. I was not unhappy with the computer itself as it was very nice, I was polite and told them I didn't want a refund or anything else just wanted it known so it wouldn't happen to anyone else. I was willing to overlook the fraud on the part of Goodwill of Silicon Valley and just buy from other locations but apparently politely reporting misconduct with no demands is enough to get you banned from their service. I gave them a 3 out of 5 because the computer itself was nice even though because of their misrepresentation I paid likely twice what it would have sold for otherwise.