They advertise that you can go on their website to order a free sample before buying. I ordered a free sample and everything went great. I then get a message from the company asking me to pay 3.95 for shipping. I have the order confirmation which said free. I wrote them back saying that is a scam and to keep their freeze dried food.
Email from company:
We received your request for a sample, and wanted to make sure we get that sent out. We just need to collect the $3.95 shipping charge, and verify your shipping address. Please call me at *******369 to and I can process the shipping charge and get the sample sent out right away. Also, the address we have is as follows, please verify that this is correct.
Thank you for sharing your experience, Basset.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If these time-frames pass and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
In terms of product quality, we want you to be happy with all of your purchases. If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique