ShopGoodWillReviews 651

The items I received in the past were just thrown in a box without enough protection. Most of the time items are missing from the shipment. I didn't report it because I hate contacting customer service, it's difficult to speak to someone or get a timely response. Items scrape and rub against each other and are covered in scratches and marks. My wife has had the same issue. Customer service hasn't responded to my emails asking to close my account becaus I no longer want to be their customer. AVOID! Do not sign up! Employees are unhelpful to me. I used to donate at the end of every year. Now my family and I will never donate or shop at a goodwill ever again. If I had known how badly they treat the things I donate and how unresponsive their customer services are to the recipients of said items, I would have never donated to them in the past. It's a shame, I feel bad for those people who donated and their stuff is wrecked and tossed in the trash apron arrival. I've done this myself and my wife has a pile of jewelry tangled and damaged from numerous shipments which eventually get thrown in the garbage. After years of purchases mine and my wife's accounts were disabled, claiming they are duplicate accounts even though they are separate emails and bank accounts. This makes no sense. We should have been contacted first with an explanation. I opened a new account Wich I am unable to cancel. Oh and please delete my account! I'm still waiting.

In the last several months, somehow a thick print was destroyed, a painting was completely lost and recd clothing item measurements wrong. They could care less. Postage is ridiculous. For books most stores refuse to use US post office media mail. At my local GW store the minimum wage workers have told me its an AWFUL place to work. And if u ever try to escalate to mgmt... good luck. Must be too busy making an employee feel miserable.

This site make slick rules for the customers and no rules for themselves. The shipping and handling is ridiculous. Something they made up, because it really don't cost that much to ship small items. When you expect an item, they email you and tell you something happened to the item and that's suppose to be OK... NOT. If I hold my end of the deal, then it is imperative that you hold your end of the deal... NOT SHOPGOODWILL. Shop at your own risk.

The Good Will in Greensboro NC is full of racist people in charge. I'm sorry I didn't meet up to there standards but I am getting a lawyer. The district manager and he are not fair

Received an item that was listed and picture in good condition. When it arrived it was broken and now worthless. They asked for pictures of broken item and a picture of shipping label. I sent all items requested and it has now been two weeks and there has been no response to the complaint. I have sent messages to any sellers of my open orders that I can't do buisness until this complaint is resolved. There is no customer service with this buisness they just ignore your complaint. Don't do buisness with this organization.

Use to be a great site when you could bid and after you won the shipping and handling would be less then a third of the price so the bid battle was worth the fight. Now all items start around $5.99 if its a single item and doubles if it is more and back then you use to have a starting bid on a donated item around $. 99 then it was nice to bid and the shipping was under $6.00. Its sad when you are starting a bid on a donated item and it starts at $9.99 and the shipping and handling is already at $19.99. Its way better new so for the last 3 years i stop bidding on anything goodwill has wow talking about a bad deal

All the stores are independent of each other. There is no consistency between stores and they all have their own policies. I have been shopping on here for the past 5 years and most of the stuff comes broken or not as described. I buy big lots though, so I always end up finding something in the piles that Goodwill misses to make up for it. If you are a collector I would stay away, you're better off buying off ebay and letting all the pickers take the risk of buying off of this site. If you try to return the items then the majority of the time they will keep your shipping costs which are usually high. So if you like to gamble it's a great site, as long as you don't mind dealing with a lot of garbage to find a couple of gems. Overall the past year has gotten worse on the site. The quality of the items have gone down while the prices have gone up. I'll be taking my money to local auctions where I can see the stuff before I buy it.

Wow, I know its LA, but damn! They've got retail and higher prices on a lot... and I mean MOST... of their items! For instance, an 18K gold watch that has no crown, water damage to the dial (and I'll guarantee rust to the movement), needs a new crystal, no strap and case beat up, but they have a starting price of $1999, 99! The value of the gold is maybe $400! Just the average watch that you can buy at a goodwill store for $3 -$5 is $25 and up!
OH, AND THEN S/H ON A SINGLE SMALL ITEM IS ALMOST $14! All this for an item that was DONATED!

I've been lurking the shopgoodwill website for a few years now, coming across lots of items I wanted to get. Unfortunately, I've only ever won TWO auctions. And those auctions themselves were a mess. First auction did not disclose certain damages to the item, making the items absolutely useless and a couple grand to fix to make functional. The shipping was over $40 for two items weighing less than 3 lbs. Next auction did not tell me the item had tons of cosmetic damages as well as the smell of cigarette smoke. It was disgusting. Useless, as it sounded like crap too (it was a violin). This item was expensive and a waste of my time. I've bid on dozens of other auctions and never won any, because their fake bidders put a very high maximum bid that you can't outbid. If you do outbid, they sniper bid at the last second and they "win" only for the auction to reappear a few days later at a higher start bid. It's ridiculous and annoying. I can't buy anything because of all the fake bidders. And when I do win, I get crapped on because it's damaged and wasn't disclosed with me. I never recommend this website. Ever.

I have shopped Goodwill online twice now and my opinions hold true. They charge a high fee for what they claim is expedited ground shipping and then a handling fee as well which varies depending on the item. I would understand an extra handling fee for breakables or oversized items but it is absolutely unnecessary for most items. I would also be willing to pay high shipping and handling fees if the service was fast and reliable, but it is clunky difficult follow and slower than most other online sites that claim to use expedited shipping. I have yet to be disappointed in the quality of items recieved based on their descriptions, however will avoid the site at all costs in the future because of the lack of transparency with extra costs.

I've won about 15 auctions in my month of bidding. Of those, about 1/2 are worth my time and money. I have had china arrive broke, but on this auction I still felt what arrived safely was worth my bid and the shipping. However, I recently bid on bull horns, won and paid immediately. A few days later I was notified with an apology that they were sorry their store didn't have the supplies to ship my horns safely and would be glad to reimburse me for my bid and the shipping. The problem with this is they've sold horns prior and shipped them, they even had a bid one day later for horns that were 6 inches shorter than the horns I bid on except that the shipping for those were $32 and my shipping was $14. So, I was left wondering if they felt they needed more money either in my bid or in shipping for it to be worth them fulfilling their obligation to honor my bid plus the shipping I had already paid. Look for yourself under advanced auctions that have ended in the last 60 days for bull horns or Western Horns and you will see that they state they are ship-able. I sincerely felt ripped off while they called it an error on their part. FYI - this is the store in Southern and Western Colorado so beware. What else? I've watched items that I had planned to bid on which suddenly, a day before time to bid, the photos disappear and only the description is left. What else, you will definitely pay more for shipping and handling charges are most ridiculous. I've paid $14 for a small cow hide to arrive in an envelope, not in a box as expected, but a manila envelope. So, while I've won some auctions and like 1/2 of the items I've won, I've also felt ripped off as well. It is buyer beware, they are in it to obtain the highest price possible and in the end none of these auctions are for the needy. Don't pretend to be fooled, they are for those that can afford the gamble! Seriously, who are you kidding? Good will is a gesture we wish for those that need it but an auction as this is for those that have a nice place to lay their head, this includes me. The shipping prices alone are more than what many of these items are worth and someone said it well, do your homework before bidding, look at those additional costs of winning. Etsy and Ebay obtain prices near the same without all the headache one may experience when told an item they purchased and paid for can now NOT be shipped because they haven't the resource to pack it safely. Nobody likes to put their energy in to watching an item, researching it, bidding, and then winning only to hear those words uttered days later! It will make you skeptical and that is what brought me here to write a review and mention I'm just not convinced of their practice or service, it's more about the money with GoodWill.

I have spent a lot of money on this site and I have had a few bids I've won that I've let slip through the cracks... I've reached out to all to see if they will open up the ticket and let me pay but majority won't and what you don't realize is this goes against you and if they feel like disabling your account they do. Their shipping is ridiculous first off... it takes forever for them to ship... I firmly believe someone on their end has their own account to up bids so they can make more money... it's ridiculous... don't get me wrong I have gotten a lot of good stuff but this is Goodwill where you used to be able to get things for super cheap turned into their own Ebay... I've emailed them 3 times now to let me be able to bid again with no response... total crap...

Goodwill need to learn to pack their items. I purchase Christmas ornaments which weigh only a few ounces each and get charged for 20 pounds. When the box arrives it is stuffed with shredded boxes that only add to the weight and nothing else. Look for yourself at their shipping cost. They are very very much overcharging. I have even received smashed bags with no packing and been charged the same about for 20 pounds. Some locations are better than others and you have to keep track of the overcharging abusers. Christmas ornaments with their boxes do not weight that much. I have weight the boxes and ornaments myself when I receive them. Fraud is the word. Goodwill is not like ebay where you can leave comments and reviews of how they are doing and ebay monitors and corrects the overcharging. It is only buy at your own risk. So DON'T buy unless you are local and can pick up the items. One place in Willemette California deliberately charges for 11 pounds no matter how many ornaments, so you cannot combine shipping. Combine shipping is only for 20 pounds or less.

I have purchased thousand of dollars worth of items from shopgoodwill.com
Here are some suggestions to help newbies:

1. Figure out what you are willing to pay for an item, shipping and handling included. Shipping and handling cost are not a secret. You click on the shipping tab and it will tell you all estimated cost. Place the highest bid you are willing to pay and if you do not win it's fine.

2. Search sellers and find a few you like that are auctioning items of interest to you. I like to do this because the combined shipping is much less expensive.

3. Pay attention to USPS, UPS and Fed Ex options. There have been times I thought I could combine shipping and items were being shipped by different carriers.

4. Communicate with the seller if you have a concern before you bid.

5. Purchase insurance if you are buying a valuable.

6. Read the description and look carefully at the posted photos.

I love shopgoodwill! I have saved so much money on name brands! Pottery Barn, Loft, Sonoma, Polo to name a few!

Don't let all these naysayers discourage you!

Pay attention. I am posting a few photos.
The clothing I purchase is most always NWT
(New with tags) I love buying items for 6.99 plus shipping and handling. The total is usually $18-$20 including the price of the item. Combined shipping from the same seller is amazing!

Hope this helps!