Gusto F.

The items I received in the past were just thrown in a box without enough protection. Most of the time items are missing from the shipment. I didn't report it because I hate contacting customer service, it's difficult to speak to someone or get a timely response. Items scrape and rub against each other and are covered in scratches and marks. My wife has had the same issue. Customer service hasn't responded to my emails asking to close my account becaus I no longer want to be their customer. AVOID! Do not sign up! Employees are unhelpful to me. I used to donate at the end of every year. Now my family and I will never donate or shop at a goodwill ever again. If I had known how badly they treat the things I donate and how unresponsive their customer services are to the recipients of said items, I would have never donated to them in the past. It's a shame, I feel bad for those people who donated and their stuff is wrecked and tossed in the trash apron arrival. I've done this myself and my wife has a pile of jewelry tangled and damaged from numerous shipments which eventually get thrown in the garbage. After years of purchases mine and my wife's accounts were disabled, claiming they are duplicate accounts even though they are separate emails and bank accounts. This makes no sense. We should have been contacted first with an explanation. I opened a new account Wich I am unable to cancel. Oh and please delete my account! I'm still waiting.