All the stores are independent of each other. There is no consistency between stores and they all have their own policies. I have been shopping on here for the past 5 years and most of the stuff comes broken or not as described. I buy big lots though, so I always end up finding something in the piles that Goodwill misses to make up for it. If you are a collector I would stay away, you're better off buying off ebay and letting all the pickers take the risk of buying off of this site. If you try to return the items then the majority of the time they will keep your shipping costs which are usually high. So if you like to gamble it's a great site, as long as you don't mind dealing with a lot of garbage to find a couple of gems. Overall the past year has gotten worse on the site. The quality of the items have gone down while the prices have gone up. I'll be taking my money to local auctions where I can see the stuff before I buy it.