Shopee MalaysiaReviews 91

Account user name: Jleesh

On 16th August:
I have reached out shopee informing that my ShopeePay were not able to top up by using credit card. The customer support advised that she will escalate to relevant team and reach out in return within 1-3 working days.

On 20th August:
I did a follow up and the agent claiming that my case was escalated to higher management ( which i do not understand why since my only concern was just tech error)
I asked him when they will be reached out for an outcome, ETA but the same response 1-3 working days again. I have requested to put me through a manager, he closes my chat instead.

Worst customer experience ever!

Parcel dari Malaysia je pun bukan dari luar negara tapi nk deliver punyalah lembab sebab guna city link. Ni semua salah shopee pandai pandai je assigned courier tk boleh buyer nk assign sendiri. Takkan Shopee tak tengok orang review courier city link mcm mana? Lagi lembab dari siput babi. Teruk ah service shopee dari hari ke hari. Nak refund duit bukan sehari boleh dapat. Ni dah order barang nak makan sebulan baru sampai padahal dalam Malaysia je kottt. Teruk!

The online customer service Chat is poor. Slow. And Shoppee just can end the chat as they like. Especially when you are complaining.

Item already in the station Klang Utara Hub for a few days but no progress for the delivery. I am very disappointed with Shopee Express.

A seller cancelled my purchase (order *******Y8VRMD) paid with online banking for $301.95 without giving any reason. I waited for a refund for days. I called and called. Finally after getting a Shopee to answer my call, I was asked to apply for the refund! This was many days after my order was cancelled by seller. I was asked to laboriously fill in details etc for the refund. Then nothing. I called again 3 days later, then 5 days later and was told the matter was with the `relevant team'. Finally when I threatened to make a police report, I got my refund.
And the product I paid $301.95 for and was cancelled, is till on the Shopee site! So shoppers, beware of this scamming trick!

The seller provide bad service and talk to me with bad attitude. As a buyer, I never know that give ratings without give comment considered as irresponsible buyer. The seller also never put people into consideration whether they are busy to reply to your message or not. Of course, I'm very angry with the seller's attitude and I ask for apologies. Till the end, seller replied me back with horrible message as well. I think buyer have the right not to write their comment and honestly the product was not functioning just like cheating people to buy.

The seller's name =26thbyaudrey
The store =SexyTonight

I order 2 Yes sim card 1st on 3rd may 21 and 2nd on 5th may 21.
Yet the courier man lazy drop at unable lock mail box and remark SUCCESSFUL delivered. When I noticed the item wasn't in mail box any more... I keep asking for refund and put in my reason yet Shopee dispute agent keep on cancelled my requested without investigating. They just base on the report send by the seller which mentioned by the courier man have delivered.
We as a buyer spend so much time to completed the event organized by Shopee yet they unable to fullfil the promise to delivered the sim card and never take the steps of checking how the delivery company do the work...
The Shopee only let the buyer wait for months and keep cancelled buyer refund request. Totally irresponsible company!

On Refunds. When buyers want refunds over wrongly delivered goods
That is the start of nightmare.
Until then, when you do not need Shoppee to alleviate a problem you will not know just how incompetent and unhelpful Shoppee is. A slew of requests that you have to justify your request for refunds. Email after email that you need to show "evidence".
After years of spending thousands of dollars purchasing on Shoppee you now see them in a ugly light. You will now encounter their tardiness, dragging of heels and sheer foolishness.
User's recommendation: Do Not Buy From Shoppee. Or Hope that you never encounter problems.

I recently opened a new shopee acc due to not remembering what email and password I used. So with that opening a new acc seems OK. But nooo. To get my number registered is so much procedures as my number was previously used for my old acc, then I contacted help centre they said that my old acc has been deleted. So yeah ok shouldn't my number be available to register again? Old acc is no more. DELETED! And now I'm trying to purchase things urgently, I can't do anything just because I don't have prove that my number is mine. I don't have no bills coz my number is prepaid. Insisting I show prove, what kinda prove? I haven't gone out since MCO last year cause I have kids. So do you expect me to run around to get freaking prove just for Shopee?! I don't have any prob like this with lazada. Just so happens a few things that I wanted is from Shopee. So seriously?! This is nonsense since whatever verification they need still need to go through my number!

I hate the policy where buyer should bare the cost of returning the wrong item. The cost to print and send the item to the courier as it is buyer fault for receiving the item. Shoppe doesn't consider about buyer side at all. Atleast set pickup option and let the seller learn. This is not fair.

AVOID SHOPEE!
I received a malfunction item. Requested for return/refund with pics. My nightmare starts. 1st they will get the seller to harass u for few days. Then the customer service will send this request.
"Please follow steps as below:-
1. Create Youtube/ Google drive or any video account
2. Record and upload the video
3. Send us the video link for investigation purpose"
(Am I pitching for a project here!)
To me this is clear sign of forcing buyer to give up our return/refund request.
Scam collaboration...?

Seller name: moo0812
Item name: Caliper

Bought a caliper from this seller and received a damaged caliper as shown in the pictures. The caliper arm is misalign and cannot provide accurate measurement. If anyone notice this defects, they know this caliper cannot be used anymore. Sent refund request and got reject by seller. Surprisingly, shopee also reject my refund dispute with an excuse that this item cannot be refunded due to quality issue. Shopee eved demanded me to prepare a video to prove this caliper cannot be used. Cmon... even a school children knows this caliper cannot be used just by looking at it. This shopee team asking ridiculous questions as if they did not use caliper when in school! Guys, be careful when buying in shopee, there is no buyer protection at all. Once you click the buy button, your money is lost forever!

I was told that I have multiple accounts with the same delivery addresses and it is prohibited by Shopee. Despite I told them that we are from the same family, 100% will have the same delivery address, they suspended all the accounts in a sudden WITHOUT considering how much money in your accounts and how many orders still in transit. If any of the orders was not delivered, then I can't do anything or can't even monitor where is the order! They should limit buying but not rejected people to access their accounts! What type of stupid excuse is this?

Take note of this jade seller selling low quality items on Shopee Malaysia!

Claiming to be natural untreated A grade jade, the items are sold by seller ypxzb.my on the Shopee platform!

I bought a RM950 jade carving pendant from them, which they guarantee to be 100% natural, if not they refund 10 times the amount as compensation!

Received the item from them, it looks different from what is seen online! The colour and carving looks so different!

Bring it to Poh Kong Jewellery to ask, they said that the colour is fake, treated with colouring and plastic inside, and show me that it is glowing under the ultraviolet light, whereas the natural one will not glow!

This fake seller, ypxzb.my, refuses my claims and still insists that they sell genuine stuff, they block me on Shopee and Shopee staff not doing anything!

Beware of this fake jade seller, ypxzb.my

They operate in China under the name 壹品翡翠, or 壹品轩珠宝翡翠！

Address: 广东四会市万兴隆北区G5壹品翡翠

Contact: +86 177 2859 3050